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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 112 Reviews
96% Recommended
96% sales valuation accuracy
0% letting valuation accuracy
99% sales fee satisfaction
0% letting fee satisfaction
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Sue
By : 'Neil'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : CH3
I had a great experience with Sue from Thomas property. Sue was very friendly throughout the process and kept me informed of everything as it progressed.
THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:
Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE
And/or by email at: [email protected]
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service
2) What you would like us to do to resolve it
3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Website: www.theprs.co.uk
By Email: [email protected]
By post at:
The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ
Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 10/14/2022, 9:21:01 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £89,000 | £650,000 |
| Lettings | 0% | 0% | £795 | £795 |
Thomas Property Group
20 Eggbridge Lane, Chester, Cheshire
CH3 7PE
01244 330 033
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Sue
By : 'Excellent'
Services : Sales( As a Vendor )
Would you recommend ? : No
Very professional and thorough. The whole process of selling my property was undertaken efficiently and with excellent feedback from Sue, a quality member of the team. Thomas property took all the weight off my load, they showed people around me, Sue never failing to give me complete and thorough... Read Full Review
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By : 'Jo'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : CH3
From the first instruction to put our property on the market to the date of completion, Thomas Property Group’s service and customer care was consistently excellent. Nothing was too much trouble and they went above and beyond to help us sell the property and to keep the process moving... Read Full Review
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Sue
Paul
By : 'Alastair'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WA6
I am not able to highly recommend Thomas Property Chester enough in particular Sue Fearns, this was the 3rd Estate Agent we were using to sell the house and they sold it within 4 weeks, we hit some stumbling blocks along the way which was down to our fault mot Thomas Property, Sue was there... Read Full Review
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Sue
By : 'TB'
Services : Sales( As a Buyer )
Sold price : £220000
Would you recommend ? : Yes
Postcode : CH1
Sue was so so helpful and a pleasure to engage with throughout my complicated purchase; I cannot thank her enough for her patience and work... Read Full Review
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Sue
By : 'Neil'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH3
I had a great experience with Sue from Thomas property. Sue was very friendly throughout the process and kept me informed of everything as it... Read Full Review
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Sue
By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £395
Would you recommend ? : Yes
Postcode : SY14
There, on occasions, were frustrations with communications, but our sale was a very complicated one and Sue was amazing going above and beyond to help and was incredible efficient and pro active in dealing with every... Read Full Review
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Sue
Paul
By : 'Victoria'
Services : Sales( As a Vendor )
Sold price : £307000
Would you recommend ? : Yes
Postcode : CH3
Thomas Property Group were perfect for us. I was impressed at how much market data they provided us when doing the valuation. Paul knew our area like the back of his hand and already had buyers in mind who wanted to purchase our house. It sold in 4 days after 7 viewings. Sue handled all the admin... Read Full Review
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Sue
By : 'MR'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : SY14
I'd like to thank Sue and Stuart for all their amazing work and support with a very complicated chain. We bought a property being advertised by Thomas' but had to sell 2 smaller properties simultaneously in order to afford the move. The team couldn't have been more helpful in... Read Full Review
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By : 'Geoff'
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : CH3
We chose the Thomas group because they are in the village and Stuart's initial visit gave us confidence that he understood the main aspects of the property that would attract buyers. When the photos were taken to include in the sales brochure, Stuart spent time agreeing with us the best... Read Full Review
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By : 'PR'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : CH1
The Thomas property group did an excellent job when selling our property. They conducted all business in a friendly and professional like manner, keeping us up to date with developments etc., We also found them to be competitively priced. Taking everything into account, we would certainly use... Read Full Review
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Sue
Paul
By : '[email protected]'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CH1
Very nice, helpful staff who were always happy to help. Great communication... Read Full Review
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Sue
Michael
By : 'Gillian'
Services : Sales( As a Buyer )
Sold price : £720
Would you recommend ? : Yes
Postcode : CH3
Sue the real estate agent and MIchael in the Waverton office was superb in helping me purchase my property. Always professional, listened carefully to my needs and went above and beyond to help me. It was a pleasure to deal with both of... Read Full Review
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Sue
Michael
By : 'Shan'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : CH2
We have recently completed on a property through Thomas Property Group and have been really impressed with the team. Communication has been excellent throughout and support has been available whenever required. Sue and Michael have helped to make what can frequently be an incredibly stressful... Read Full Review
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Sue
By : 'Shan'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : CH2
We have recently completed on a house through Thomas Property Group and have been very happy with the service provided by them. Communication and support were excellent, particularly from Sue, and responses to queries were always helpful and efficient. I would recommend them without hesitation to... Read Full Review
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Sue
By : 'Kevin'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : CH4
First time buyer, excellently helped all the way through by Sue, from start to finish. Always helpful, which made the process easier.... Read Full Review
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Sue
By : 'Allen'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : CH4
We sold our property and bought our new property through Thomas’ and found them (Sue) very helpful and thoughtful throughout what turned out to be a long and at times stressful process. Sue kept us informed on a regular basis and helped chase up the process wherever possible. Would... Read Full Review
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Sue
By : 'Thomas'
Services : Sales( As a Buyer )
Sold price : £364000
Would you recommend ? : Yes
Postcode : CH2
We recently purchased a property through Thomas'. Throughout the entire process the team at Thomas', and particularly Sue, were excellent in supporting us. Communication was always great, highly professional yet also friendly and supportive. Our chain had some issues near completion but ... Read Full Review
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Michael
Sue
By : 'Tim'
Services : Sales( As a Buyer )
Sold price : £230000
Would you recommend ? : Yes
Postcode : CH3
Sue & Michael were very good. Helpful, responsive & good communication throughout. Happy to press the solicitors when asked & kept me in the loop where... Read Full Review
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Sue
By : 'Amy'
Services : Sales( As a Buyer )
Sold price : £263
Would you recommend ? : Yes
Postcode : CH3
Sue was fantastic from the moment we walked into our new property. She helped us through the process and was always there at the end of the phone to reassure us when we weren’t sure how something worked in the process ( we were first time buyers). Thank you so much for all your help with... Read Full Review
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Paul
Sue
By : 'Graham'
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : Yes
Postcode : CH3
Have used Thomas’s for years, again excellent service and... Read Full Review
