The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 185 Reviews
97% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction
Share On : 
Craig
Julie
By : 'GRAEME CRIGHTON DUFFIN'
Services : Sales(As a Vendor)
Sold price : £165000
Would you recommend ? : Yes
Postcode : G45
Great service, very efficient & hassle free would highly recommend.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 99% | £50,000 | £11,010,000 |
| Lettings | 67% | 99% | £0 | £0 |
Pacitti Jones
206 Kilmarnock Road, Glasgow, City of Glasgow
G43 1TY
0141 571 4444
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Our aim is to ensure that all of our clients are satisfied with everything that we do for them.
But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.
If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.
If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.
If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.
Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and\/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.
He will reply in writing directly to you, usually by e-mail but by post if you prefer.
We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.
If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 1/27/2022, 4:08:04 AM by allAgents
Julie
By : 'Anonymous'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : G44
Share On :
Fantastic experience on a recent sale of my property.?? Julie and the team communicated with me throughout the process and I never felt that anything I asked them to assist with was too much trouble . I would highly recommend Pacitti... Read Full Review
Share On :
Julie
Craig
By : 'Liam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
Friendly, personal service throughout purchase and sales process. Julie and her team were always at the end of the phone or quick to respond to emails, updating us throughout the sale of our flat and reassuring us with their vast amount of... Read Full Review
Share On :
Laura
By : 'Craig'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
I'd like to thank Laura all her hard work and guidance during the sale of my flat. It made what is a difficult process, much... Read Full Review
Share On :
Julie
Erin
By : 'A.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G44
We have had a very positive experience using Pacitti Jones to sell our property. Craig Jamieson provided a personal and comprehensive valuation; Erin carried out our viewings to a high standard and kept us updated; similarly, Julie was on hand any questions and kept us fully up to date with the... Read Full Review
Share On :
Julie
By : 'Matthew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
We used Pacitti Jones to sell our flat and were extremely impressed at the level of service from Julie, Erin, Craig and the team. We had excellent communication from them, received a very accurate valuation and they did everything they could to help us with the sale. We would highly recommend them... Read Full Review
Share On :
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G44
I recently sold my property with the Shawlands branch of Pacitti Jones. Everyone was excellent and a total pleasure to deal with. The timeline was exactly as stipulated, and the whol process was made very easy. A fantastic... Read Full Review
Share On :
Craig
Julie
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
I sold my property with Pacitti Jones Shawlands branch and my experience was fantastic. Craig, Julie and Erin made the process stressfree and were always great to talk to. I am also buying my property with Pacitti Jones Burnside office, who have also been vvery... Read Full Review
Share On :
Craig
Julie
By : 'GRAEME'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : G45
Great service, very efficient & hassle free would highly... Read Full Review
Share On :
Julie
Craig
By : 'Maureen'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : G41
Reliable, friendly and very professional. Julie, Craig and Erin helped sell my beloved flat in Shawlands. They were very friendly and helpful from the outset. Kept me up to date on all activity related to the flat. Everything went really smoothly. Very positive experience and I would highly... Read Full Review
Share On :
Julie
Craig
By : 'Daryl'
Services : Sales( As a Vendor )
Sold price : £241000
Would you recommend ? : Yes
Postcode : G42
Julie, Craig and Erin have all been great helping us sell our property and made the experience so straight forward for us. Communication has been excellent and we got the property sold really... Read Full Review
Share On :
Julie
By : 'Christine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
The team at Pacitti Jones have been very helpful throughout the process. They were very quick at getting the property on the market and kept me informed at every step. Julie has a friendly telephone manner and is very efficient... Read Full Review
Share On :
Julie
Craig
By : 'JOHN'
Services : Sales( As a Vendor )
Sold price : £134550
Would you recommend ? : Yes
Postcode : G43
Absolutely brilliant, couldn't fault any of the team , achieved well in excess of what we... Read Full Review
Share On :
Julie
Craig
By : 'Jacqueline'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : G42
I found the service I received from Pacitti Jones outstanding. They gave me very good advice and handled the viewings very professionally, keeping me up to date at all times. Julie has been very professional and has made, what can be a stressful time, very easy. Craig also contributed helpful... Read Full Review
Share On :
Julie
Craig
By : 'Alisdair'
Services : Sales( As a Vendor )
Sold price : £111000
Would you recommend ? : Yes
Postcode : G51
Following the optimistic, down to earth, and as it turned out, accurate, initial assessment of our flat by Craig, and meeting Julie and the Shawlands office team, we felt confident that engaging Pacitti Jones to sell our flat would lead to finding the buyer that we were looking for, and it has.... Read Full Review
Share On :
Erin
By : 'Donald'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : G51
Where great in the sale of the house and in being able to get viewing and the right viewings for the house. Can’t fault in how well organised they were and how they conducted the viewings for me especially during the period in which I was not able to because of work. Very friendly staff ... Read Full Review
Share On :
By : 'Faith'
Services : Sales( As a Vendor )
Sold price : £168214
Would you recommend ? : Yes
Postcode : G42
Very happy with the service. Very smooth, easy and... Read Full Review
Share On :
By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
Pacitti Jones and the team in the Shawlands branch have been excellent throughout the sale process for my property. They’ve answered all of our many questions quickly and clearly and have been proactive in communicating and supporting us through the process. From Valuation through to... Read Full Review
Share On :
Julie
Erin
By : 'Victoria'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : G41
Really great experience dealing with Julie and Erin. Both ladies were really helpful when asked for advice and kept me up to date at all times. I also really liked the portal as it kept me up to date with all of my viewings and I was able to see feedback... Read Full Review
Share On :
Erin
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : G42
Wonderful stress free experience selling my property thanks to Paccitis Jones. Kept me well informed at all stages. Would highly... Read Full Review
Share On :
Julie
Craig
By : 'Eilidh'
Services : Sales( As a Vendor )
Sold price : £119000
Would you recommend ? : Yes
Postcode : G76
Really impressed with the service I received from Craig, Julie and Erin. They have been great through the whole process of selling my property. From start to finish they’ve kept me well informed and answered all of my questions, making the whole process feel very straightforward! This was ... Read Full Review