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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4/5, 81 Reviews
77% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
61% letting fee satisfaction
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Daniel
By : 'Cara'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : M23
I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now this is where all of my problems really escalated. Daniel likes to use what can only be described as bullying tactics in order to force you into submission. Back in 2018, I had the audacity to raise a formal complaint to Northwood about the damp and mould. This had been a long standing issue since I moved in back in 2012. I escalated my concerns to the environmental health department. During their visit to my home, Daniel showed up. He proceeded to argue with the environmental health officer and accused me of causing the damp. After this visit, a workman came and put a bit of plasterboard on the roof in the pantry and used some anti mould paint. That was it. And so the damp and mould continued. Along with the this there were constant slugs and silver fish in the property. And I continued to complain. However, Daniel refused to address this properly and instead reluctantly sent a contractor to re paint the affected areas with mould paint. The bullying aspect comes in the form of threatened evictions and intimidation. If you can't afford a rental increase and ask if you can negotiate, he'll send you a section 21 notice. If you still don't agree, he'll send you a section 13 to legally force the increase. It's not the increases that cause me to leave such a scathing review. It's the way in which Daniel conducts himself. As a single mother with two young children, I was told on two occasions when I'd been served that I would end up in a dingy horrible BnB with my kids and it'd be my fault. So after having had enough of this bullying and berating from Daniel, I decided that should I receive another notice, I'll risk the horrible BnB. So at the start of 2024 when Daniel wanted to increase the rent by 25%, He was crafty and actually had the work done to fix the damp that should have been done YEARS ago. After that, I didnt agree to the rise, I was served and this time I let it play out. I'm now in a beautiful property with no damp, mould, slugs or silverfish! Even though they didnt maintain the property as they should have over the 12.5 years, they have had the cheek to claim almost all of my deposit! The man has literally no shame. Steer clear of any company that this man is affiliated with. You only have to google his name and Northwood Sale to see what people think of him.
<br>
Northwood aims to run a high calibre lettings and estate agency business.<br>
Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.<br>
We have a standard procedure for handling complaints which is as follows:-<br><br>
<strong>Making an initial complaint</strong><br><br>
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint must be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.<br><br>
<strong>Making a formal complaint</strong><br><br>
If for whatever reason you remain dissatisfied then you should:<br>
<strong>Write to us:</strong><br>
FAO The Complaints Officer<br>
Northwood GB Limited<br>
The Main Barn<br>
Cams Hall Estate<br>
Fareham<br>
PO16 8UT<br><br>
<strong>or E-mail us at</strong><br>
[email protected]<br>
Please provide full written details of your complaint and copies of any supporting evidence.<br>
The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.<br><br>
<strong>Receiving your complaint</strong><br><br>
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.<br><br>
<strong>Resolving your complaint</strong><br><br>
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take approximately 21 days.
In our letter (the final viewpoint letter) we will explain:
• The outcome of our investigation.
• What we will do to put things right if we have made a mistake.<br><br>
<strong>Ombudsman Review</strong><br><br>
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter.<br>
The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.<br>
Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 7/5/2018, 5:29:36 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £121,750 | £475,000 |
| Lettings | 100% | 61% | £400 | £1,400 |
Northwood
43-45 Cross Street, Sale, Cheshire
M33 7FT
0161 973 1333
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Daniel
By : 'Cara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M23
I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now this is where all of my problems really escalated. Daniel likes to... Read Full Review
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Katie
Daniel
By : 'Tony'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : M23
Excellent service from Daniel, Katie & Alex throughout the process of selling our property. We achieved a higher than expected offer & when things hit the inevitable snags of selling, the team did their upmost to get things moving again. Massive thank you from myself & my ... Read Full Review
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By : 'Elena'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : M33
We would like to give our feedback and honest opinion about Northwood South Manchester Office (Sale Branch), which is as follows: Taking advantage and hiding behind Northwood Estate Agents' good reputation, the South Manchester Office (Sale Branch) is inefficient and unprofessional. We have... Read Full Review
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Adam
By : 'Alison'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M33
I have been with Northwood for about 20 years as managing agents for my property. I have to say I have had excellent and prompt service. Whenever anything has gone wrong with the property it Has been sorted promptly. The staff have always been friendly and approachable. I would recommend... Read Full Review
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Katie
By : 'David'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M44
Superb team at the Northwood Office in South Manchester led by Daniel. They have looked after three of my buy to let properties for over 10 years and they have been completely transparent and supportive throughout all the ups and downs of being a landlord. The Platinum scheme is invaluable and I ... Read Full Review
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Leanne
By : 'Karen'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : OL10
It is my first time renting and I have received exceptional service. I have dealt with Leanne Jervis with regards a few issues I had in the flat and she dealt with these queries efficiently and effectively resolving the problems I had. I feel that I am able to contact Northwood with regards any ... Read Full Review
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By : 'R'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M33
My experience with Northwood Sale was very unpleasant, particularly with the director of the business, *. He is very abusive and uses a number of bullying tactics; such as serving faulty eviction orders to turning up to your property unannounced. * always aggressive and often offensive, he... Read Full Review
By : Craig Bradley
Mar 20, 2020Hello RJ, I am currently having similar issues with this letting agent (specifically DH), I could have written the same almost word for word. If you\'d like to get in touch, I\'d be very happy ...
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Bridget
By : 'Bridget'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : M14
Cameron Whiteside-Sumner made our moving experience so easy and enjoyable. He had friendly and efficient communication with us, great knowledge about the property, area and the moving process. Thank you... Read Full Review
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Leanne
By : 'Kirsty'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M33
I would like to say a massive thank you to Leanne Jervis at the sale Manchester branch for everything she has done for us since moving in, Just recently we have had issues and the lady has gone above and beyond to help us and made things less stressful, thank you for all your help. I also... Read Full Review
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By : 'Annabelle'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M33
We rented the property for a year, had cold water showers for 2-3 months, no one come fix the boiler we were offered no compensation or anything. They charge absurd fees, deducted over £500 from the deposit, for absolutely nothing at all. They charged us £70 for references...they are an absolute... Read Full Review
By : Ben150
Jan 2, 2020Daniel Harris is a despicable man and the worst bottom feeder I\'ve ever come across. A bully with small man syndrome threatening women living alone with eviction. Avoid at all ...
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Daniel
By : 'David'
Services : Surveying
Would you recommend ? : No
Postcode : M33
Daniel Harris is a bully. Has a habit of making peoples life a misery, causing illness and stress due to his small man power trip syndrome. Unfair rent hikes on properties I wouldn't even let my dog live in. Yet you have the cheek to raise prices, threaten eviction then withdraw it just so... Read Full Review
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Kelly
By : 'Shannon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M32
We have recently rented our first family home through Northwood.Kelly was so helpful from the start. She really made our renting process stress free. From applying for the house to signing the keys she couldn't do enough for us. Many times I called the estate agents with questions in... Read Full Review
Good
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Kelly
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M33
I have to be truly honest, over the last few years of renting a property from Northwood, there has been some set backs and delays. However the last few times I have had a query or if there has been a problem with the property, it has been Kelly I have directly dealt with and can honestly say... Read Full Review
Bad
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Kelly
By : 'D'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M41
I recently let a house through Kelly Smith at Northwood Sale, Kelly was very helpful in making it a stress free letting. Very professional and helpful , I wouldn't hesitate in dealing with Kelly and Northwood again. Very... Read Full Review
Fair
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By : 'G'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M33
Northwood is a great Estate Agent. Professional, efficient and a pleasure to deal with. Highly recommend and would definitely use... Read Full Review
Good
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Daniel
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M33
I recently renewed my lettings agreement with Daniel Harris at Northwood. It wasn't easy to meet up due my work location and prior commitments, but Daniel was very flexible in arranging a meeting. I wanted to explore various options, Daniel explained the pros and cons (for both parties) in a ... Read Full Review
Reasonable
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Daniel
Chloe
By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £475000
Would you recommend ? : Yes
Postcode : WA14
Northwood did a good job and achieved the right price for our house. They also assisted greatly with in chasing the actions during the legal... Read Full Review
Market rates for fees.
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By : 'Ben150'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SK6
The bullying tactics used by Northwood, Sale, are nothing short of obscene. Suspiciously, two previous comments I have placed on all agents have disappeared. So here it is again: Putting rent up 3 days before signing a contract of renewal with no notice, and threatening to evict by Monday (this was ... Read Full Review
Awful.
By : Clarke
Mar 24, 2018Hi mate, I agree with you!. I've had the same experience, I would like to talk to you what is your email ...
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By : 'MISS'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : M33
Outstanding customer service, kept fully informed throughout the sale procedure, they have had the patience of saints as it was very challenging dealing with a shared ownership sale, highly recommend... Read Full Review
It's reasonable
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Jason
By : 'Jan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WA14
We have just moved house and would like to thank Jason for his enthusiasm and professionalism.Jt was a pleasure doing business with such a nice... Read Full Review
No agent fees .We were buying.
