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3.6/5, 55 Reviews
67% Recommended
67% sales valuation accuracy
74% letting valuation accuracy
75% sales fee satisfaction
89% letting fee satisfaction
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By : 'Elaine Brown'
Services : Sales(As a Vendor)
Sold price : £325000
Would you recommend ? : Yes
Postcode : NG2
I have recently sold my property using Royston and Lund and the service was five star. The Sales Negotiator managing the marketing of my house was Zack Smith. Nothing is too much trouble for Zack: he is conscientious, professional and a skilled negotiator. His attention to detail, communication and problem-solving skills ensured a quick sale. I wouldn't hesitate to recommend Royston and Lund.
ROYSTON & LUND LETTINGS AGENTS - COMPLAINTS PROCEDURE
As a company accredited by Association Residential Lettings Agents, National Approved Lettings Scheme and a member of the Property Ombudsman scheme we aim to provide the highest standard of service to all our landlords and tenants, but to ensure that your interests are safeguarded we offer the following procedure.
1. If you believe you have a grievance, please write in the first instance to Mrs F Longhurst at Royston & Lund Lettings, 3 Fountain Court, Gordon Road, West Bridgford, Nottingham. NG2 5LN.
2. The grievance will be acknowledged within 4 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of the internal investigation, please contact Mrs S Caine who will review the complaint.
4. Following the conclusion of our in-house review, we will write to you with a final written statement.
5. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP. Telephone 01722 335458.
Last updated at 9/15/2015, 7:09:33 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £210,000 | £560,000 |
| Lettings | 74% | 89% | £435 | £1,250 |
Royston & Lund Estate Agents
3 Fountain Court, Gordon Rd, Nottingham, Nottinghamshire
NG2 5LN
0115 914 1122
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By : 'Lizzie'
Services : 4
Would you recommend ? : Yes
Postcode : DE12
Great service from India and Liz at the Ashby branch. Thank you your help throughout my recent purchase.... Read Full Review
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By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : NG2
I have recently sold my property using Royston and Lund and the service was five star. The Sales Negotiator managing the marketing of my house was Zack Smith. Nothing is too much trouble for Zack: he is conscientious, professional and a skilled negotiator. His attention to detail, communication and ... Read Full Review
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By : 'D'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NG2
Booked a house viewing, turned up to find no one there. Rang Royston and Lund to find out what was going on, the house had already been sold without them letting me know. A complete waste of time and customer service absolutely disgusting, nothing but lies. AVOID at all... Read Full Review
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By : 'Sophie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NG2
Disgusting customer service! Rang on two occasions as a prospective buyer to arrange viewing of a property and both members of staff I spoke to were rude and... Read Full Review
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Gaynor
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG2
Rented a property for a couple of years before we bought our first house. Checkin report was okay, however, when issues were reported it would take months to get completed, and Monica/Gaynor were quite unprofessional. Check out experience very poor, as Gaynor failed to compare the check out and... Read Full Review
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By : 'Annoyed'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : NG2
What customer service? This lettings agent should be shut down or at least have a complete staff attitude change/staff shake up. The so called agents at the lettings service are extremely rude and obnoxious, and expect customers to rectify their mistakes, which they make a lot of. Would never... Read Full Review
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Gaynor
louise
By : 'ES'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : NG11
Had a number of poor experiences over the two-and-a-half years renting with R&L. Some highlights would be: - Reporting that the front door wouldn't lock when I needed to leave immediately. I was given details for a repairman by Gaynor and told to call back if he was not available... Read Full Review
By : James sullivan
Aug 26, 2021I just wanted to echo everything you have said here. Never met such an unprofessional letting agent. Thankfully we have not bought our own house, however we had issues where items were left in the ...
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Sam
By : 'Alan'
Services : Sales( As a Vendor )
Sold price : £560000
Would you recommend ? : Yes
Postcode : NG2
R&L did an excellent job for us. Fully efficient and courteous operatives, who provided a realistic price guide, did a very good video tour and brochure, and kept us informed at all stages. In particular Sam Simkins was very professional in negotiating a fair selling price for us, and then... Read Full Review
By : Alex Harding
Oct 20, 2020Good afternoon Mr Hawcroft, Thank you very much for taking the time to review your experience selling through us. I wish you all the best, ...
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By : 'Hazel'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : NG1
Terrible Experience My first rental property which i explained. Initially all good on viewing however as soon as the holding deposit was taken and upon confirming my application was accepted things went down hill. On asking a number of questions as you would on renting a new property i found ... Read Full Review
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By : 'Lara'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NG11
I have never experienced so much stress and uncertainty in my life until I applied for a rental property through this agency. Their website explicitly states in their policy that they take a holding deposit during the referencing process, but when I called up to question this I was told there was... Read Full Review
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By : 'Harriet'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NG2
Terrible agent to buy a property from - no respect for the buyer - only interested in getting the highest price possible for each house. Countless properties on the market, subsequently reduced as they are over priced to start with. Save yourself the hassle and look at the other countless agents in ... Read Full Review
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By : 'Terrible'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NG2
Terrible experience ... very unprofessional staff ...my review is based on my experience with the West bridgford branch .. Unfortunately this is my worst experience ever with an estate agency . Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he... Read Full Review
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By : 'Andy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG2
The team at Royston and Lund have looked after my property in West Bridgford for as long as I can remember. Their courtesy, punctuality, sound business sense and proactive advice has kept it occupied almost 100%, and with good quality tenants. They have been extremely helpful warning of upcoming... Read Full Review
Perfectly reasonable
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Paul
By : 'Gemma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG2
Paul and the team at R& Lettings were always polite, friendly and professional to deal with and most issues were dealt with quickly. We enjoyed living in our... Read Full Review
Fees are okay. Cheaper than others.
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By : 'Meldrum'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG4
Having used a number of eatate agents over recent years for both buying and renting property, I am pleased to have dealt with Royston and Lund with a recent tenancy. All communications have been pleasant and responsive and any issues discovered with the property were promptly resolved. (I expect we ... Read Full Review
Reasonable
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Paul
Emma
By : 'Steph'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG2
I first met the team at Royston and Lund Lettings when I rented a property with them in 2013. In the four years I was with them I found their service to be responsive, efficient and professional. In all my dealings with the team I always found them to be courteous and helpful, willing to assist in... Read Full Review
Compared to many other agents in the area, I found Royston and Lund’s fee to be reasonable and fair.
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Paul
By : 'Shaun'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG2
Disappointed with the service from Royston & Lund, as tenants we felt like the lettings agency did not care or respect our opinion. The previous inventory was not aknowledge and they tried to barge us a substantial amount which was not warranted. Not only did we not feel valued as tenants but... Read Full Review
By : Stephanie Caine
Mar 12, 2018Thank you for your feedback which we greatly value. We are sorry you feel this way. I have fully investigated your complaint in order to try and ensure that we are providing the best possible ...
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By : 'Jenny'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NG2
The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy,... Read Full Review
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Stephanie
louise
By : 'Coles'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NG2
We have been using R+L for the last 5 years and have been highly delighted with the service they have offered. They are reliable and professional and our property could not be better managed. They are highly... Read Full Review
They are not cheap but very reliable.
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Emma
Frances
By : 'Helen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NG2
This is the second year when we have used Royston Lund to let our house in West Bridgford. The process has been clear and transparent throughout and staff has always been courteous and helpful. We have been kep informed at every stage of the process and communications have been clear and prompt.... Read Full Review
In line with the market.