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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 566 Reviews
99% Recommended
100% sales valuation accuracy
98% letting valuation accuracy
99% sales fee satisfaction
97% letting fee satisfaction
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Jade
By : 'Jane'
Services : Letting(As a Owner)
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : LS6
I am a private landlord who has used Northwood's Tenant Only service in two cities - Leeds and Hull for over the last 10 years. The marketing of the house has been great and I have been particularly impressed with the level of communication throughout. As I have been dealing with them from a distance I have trusted them with the process and they have listened and delivered.
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 3/3/2025, 9:27:19 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 99% | £33,500 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Northwood
64 Harrogate Road, Leeds, West Yorkshire
LS7 4LA
01132392791
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Charlotte
Karen
By : 'I'
Services : Land & New Homes
Sold price : £290000
Would you recommend ? : Yes
Postcode : LS8
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We recently bought our first home with Northwood. They were great to deal with and made all the process so easy. Always ready to help and answer to any question we had. Massive thank you to all the... Read Full Review
Andy
Jade
By : 'Lewis'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : LS2
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I cannot speak highly enough of my experience with Northwood Leeds. From the moment I first reached out to them, their professionalism and dedication to ensuring a seamless renting process were abundantly clear. Throughout my tenancy, they consistently demonstrated a remarkable level of... Read Full Review
Charlotte
By : 'Luke'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS8
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Sold a couple of houses with Northwood, good reach, advice when needed, and always responsive. Would... Read Full Review
Karen
By : 'sharon'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LS7
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Really happy with how the sale has been handled. We had an offer fairly quickly and although it's taken a few months to get to completion, Karen our sales coordinator has been very patient and kept me informed throughout the process. She's really helped keep me from panicking! Northwood ... Read Full Review
Charlotte
By : 'Rosie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS7
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I chose to use Northwood to sell my property because they have always done an excellent job managing it as a rental for me. Their integrity and work ethic became invaluable when my sale was disrupted by multiple issues on the buyer's side. Charlotte Ford, in particular, worked tirelessly to... Read Full Review
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Richard
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS7
Brilliant. Richard and the whole team were great. Highly... Read Full Review
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By : 'Faye'
Services : 3
Would you recommend ? : Yes
Postcode : LS7
Northwood, and especially Richard, made selling my home an effortless experience. His precise valuation and clear guidance on every step, from pricing strategy to the open day, were invaluable. Once the sale was underway, Charlotte expertly handled the process, ensuring everything progressed... Read Full Review
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By : 'Andy'
Services : 3
Sold price : £330000
Would you recommend ? : Yes
Postcode : LS17
Northwood have been very professional & their service has been excellent from meeting to sell through to completion of... Read Full Review
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Adam
By : 'Lesley'
Services : Sales( As a Buyer )
Sold price : £270000
Would you recommend ? : Yes
Postcode : LS8
I have just used Northwood to purchase and sell. Their service was excellent. Karen was brilliant at keeping me informed every step of the way. She was very active throughout the process ensuring that things were progressing. Karen's help and support were very much... Read Full Review
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Richard
By : 'Oliver'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS7
I had a fantastic experience with Northwood, Richard and is valuation was spot on, and thanks to his expertise, we sold over the asking price without any hiccups. His professionalism and attention to detail made the whole process smooth and stressfree. Highly... Read Full Review
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By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £33500
Would you recommend ? : Yes
Postcode : LS7
Northwood in Chapel Allerton have been great estate agents, having helped me with the sale of my apartment. They are extremely professional, took great photos and found plenty of prospective buyers to view the property. I felt I could totally trust them to come into my home to show around viewers ... Read Full Review
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Richard
By : 'Bea'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : LS7
Richard was incredibly well prepared, honest and helpful. He is clearly very experienced and took time to explain his rational when bringing our home to the market. He knows the local area well and was confident in pitching our property appropriately with other similar ones available. His... Read Full Review
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Jade
By : 'Jane'
Services : Letting( As a Owner )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : LS6
I am a private landlord who has used Northwood's Tenant Only service in two cities - Leeds and Hull for over the last 10 years. The marketing of the house has been great and I have been particularly impressed with the level of communication throughout. As I have been dealing with them from a... Read Full Review
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Jade
Andy
By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS17
Northwood were so helpful from start to finish! Nothing was too much trouble and any house issues were dealt with quickly and efficiently! There wasn’t loads of paperwork or hoops to jump through, just really great... Read Full Review
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Karen
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS7
What can I say apart from excellent service from northwood especially Karen who got etherything done in a fast and professional manner. Would highly... Read Full Review
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Daniel
By : 'Taran'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LS7
Daniel was a fantastic from start to finish. His communication was great as he kept me updated with any progress that was being made. He was very reassuring which in turn, made me feel at ease as I knew that everything was going to work out fine. Looking forward to working with them in future.... Read Full Review
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Karen
By : 'Jess'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS7
Karen was great throughout our whole purchasing process. She was assertive with her questions and queries, from both our side and the seller's side, and kept us regularly updated. She responded quickly every time, putting us at ease whilst buying the house and making the process a lot... Read Full Review
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Daniel
Adam
By : 'Tim'
Services : Letting( As a Owner )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : LS16
Having sold an apartment through northwood, I decided to use them again for renting a house out after receiving a great personal service. Setting up to be a landlord was made very easy for us, special thanks to Adam, Daniel and Andy for their interactions and help in finding tenants. Would strongly ... Read Full Review
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Jade
By : 'Bernice'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : LS7
Northwood is fantastic to work with. They are really on the ball in getting things organised for you. They also follow up after work is completed to make sure you are happy with everything. It's very comforting knowing they are at hand yto deal with any problems. I really don't know... Read Full Review
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Jade
By : 'Colleen'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : LS8
I have rented my house out through Northwood for 5 years now, the process has been hassle free and made easy by the staff who have provided an excellent! They have been very knowledgable, helpful and obliging ,nothing is ever too much trouble for them. They aren’t pushy or try to sell... Read Full Review
