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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 332 Reviews
96% Recommended
100% sales valuation accuracy
97% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
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James
By : 'Penny Steele'
Services : Sales(As a Vendor)
Sold price : £511500
Would you recommend ? : Yes
Postcode : SW17
After 12 years of using Maalems to fully manage our investment property we used them as sole agent to sell it. James has been exceptional , guiding us every step of the way and even recommending a a great solicitor. The sale went though smoothly and without any hitches -without us even visiting our property . James and the team dealt with every detail and we exchanged and completed on the same day last week . I can't thank them enough for their expertise and professionalism and highly recommend them to anyone buying or selling a property
Maalems Complaints Procedure Our complaints policy: We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards. If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS). What will happen next? 1. We will send you correspondence acknowledging receipt of your complaint within five working days. 2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you. 3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time. 4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken. 5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response. 6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter. 7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed. 8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2/2/2021, 11:20:15 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 68 | 1 | 104 | 9 | 71 | 4 | 67 | 1 | 6 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 96% | £300,000 | £5,430,000 |
| Lettings | 97% | 96% | £550 | £6,900 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
2022 Best Estate Agent in Greater London
2024 Best Estate Agent in Greater London
2024 Best Letting Agent in Greater London
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By : 'Sophie'
Branch : Earlsfield, 344 Garratt Lane
Services : 3
Sold price : £440000
Would you recommend ? : Yes
Postcode : SW18
Wonderful service from start to finish my flat sale. James made all the difference and - personal and attentive service throughout. Thank ... Read Full Review
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Fiona
Leah
By : 'kendal'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
I recently rented a flat through Maalems, and as it was my first time renting alone I had many questions. I couldn’t be more grateful to the team (especially Fiona Doherty) helping with everything. Fiona was always quick to respond to my many questions and was very patient and friendly. Also Leah ... Read Full Review
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James
By : 'Jo'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SW17
I would be delighted to recommend Maalems. I felt James really went the extra mile getting my flat sold. He was really responsive and I was delighted with the ... Read Full Review
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James
By : 'Sarah'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
We’ve just completed on a house sale and James played an essential role in getting the sale across the line within our tight deadline - he was extremely attentive, responded swiftly and was very willing to help and ensure that all parties were kept informed and on track. Thank you James, ... Read Full Review
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James
By : 'Josh'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
Couldn’t have asked for a better estate agent to help us complete on our first home. A massive thanks to James and the team for making the whole process easy from start to ... Read Full Review
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Fiona
Leah
By : 'Archie'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
We had a seemless process signing with Maalems who were very responsive and personable with their approach - look forward to the ongoing relationship! Massive thanks particularly to both Fiona and ... Read Full Review
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Fiona
By : 'Tom'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Maalems were incredibly helpful throughout our entire move process - they were proactive and speedy in their ... Read Full Review
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James
Leah
By : 'Nick'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW18
We've used Maalems for over 15 years for the purchase, rental and the finally the sale of our flat in Earlsfield. All the team has always been extremely responsive, professional, helpful and personable throughout that time, so I strongly recommend them as a local, independent, agency that ... Read Full Review
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James
By : 'Penny'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £511500
Would you recommend ? : Yes
Postcode : SW17
After 12 years of using Maalems to fully manage our investment property we used them as sole agent to sell it. James has been exceptional , guiding us every step of the way and even recommending a a great solicitor. The sale went though smoothly and without any hitches -without us even visiting our ... Read Full Review
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Leah
Fiona
By : 'Harry'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Fiona and Leah were great, helped get everything sorted extremely quickly and were very helpful with any queries we ... Read Full Review
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James
By : 'Olivia'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
We recently purchased our first house through Maalems and were really impressed by the service throughout. James and the wider team were extremely proactive and responsive throughout and helped push the move through smoothly and by our required completion date. I would highly recommend Maalems to ... Read Full Review
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James
By : 'Miss'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW18
Many thanks to Maalems for helping us sell our place! James was an excellent agent who gave us great advice throughout the process and was very responsive to all of our ... Read Full Review
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James
By : 'Sophie'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £481000
Would you recommend ? : Yes
Postcode : SW18
I couldn't recommend Maalems more. The team are fantastic to work with and realistic with valuations unlike most agents who tell you what you want to hear. We used them to rent our property for 5 years followed by a successful and extremely stress-free sale. Our flat was under offer less than ... Read Full Review
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James
By : 'Kate'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £608000
Would you recommend ? : Yes
Postcode : SW18
We live abroad and so we took our time speaking with and selecting an agent to sell our home. James stood out as 100% trust worthy and transparent from our first conversation. He took control of the entire sale including dealing with all contractors needed to actually move out of the house. We ... Read Full Review
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Leah
Magda
By : 'mr'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : SW18
James and the Maalems crew have managed my property for probably 20 years and have now handled a long difficult sale of the property with patience and professionalism. Excellent service. Thank ... Read Full Review
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James
By : 'Victoria'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW18
James has helped us not only to sell our property, but also to buy our dream home. We had an offer for months for our flat and when we were giving up on finding the right house at a price we could afford, he managed to find one for us. He’s been really helpful throughout the entire ... Read Full Review
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By : 'Charlotte'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
Great service, would definitely recommend this company - very helpful and prompt to deal ... Read Full Review
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Fiona
By : 'Gillian'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Amazing agent.. Fiona was brilliant in making our move smooth and ... Read Full Review
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James
By : 'David'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £318000
Would you recommend ? : Yes
Postcode : SW18
Would highly recommend. Full of good advice and information on the local market on my first approach and not at all pushy in trying to secure my custom. Always kept me updated and informed, and were a pleasure to deal with. Very glad I went with ... Read Full Review
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James
By : 'Ailish'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Sold price : £625000
Would you recommend ? : Yes
Postcode : SW18
We've just bought our first home with Maalems, after renting with them for 18 months previously, and the entire process was as smooth as we could have hoped for. James Hallam was our estate agent and he was professional, incredibly helpful and a wonderful agent to work with. He was prompt to ... Read Full Review
