The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 1152 Reviews
98% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction
Share On : 
Helen
Jamie
By : 'Sam'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : B27
Fantastic experience from all staff I came into contact with. Friendly and efficient. Always kept us informed and updated on our sale.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Smart Homes
316 Stratford Road, Solihull, West Midlands
B90 3DN
0121 744 4144
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:16:10 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Gin
Tom
By : 'Mohammed'
Services : Sales( As a Buyer )
Sold price : £247000
Would you recommend ? : Yes
Postcode : B14
Share On :
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ofcourse to Gin who kept everything ticking over... Read Full Review
Share On :
Rory
By : 'Nathan'
Services : Sales( As a Buyer )
Sold price : £250500
Would you recommend ? : Yes
Postcode : B26
As a first time buyer, the whole house buying process can seem a bit daunting, but Smart Homes made everything so much easier. They kept us informed every step of the way and ensured everything went smoothly. A special thank you to Helen and Rory their support—they were fantastic! We’d definitely... Read Full Review
0
Share On :
Jamie
By : 'Annette'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B91
I have worked in estate agents over 35 years but the experience of all members of staff at Smart Homes went above and beyond expectations from start to finish. However, there were 50 stars given I would certainly tick them all. Helen in progression was 'outstanding', nothing was too much... Read Full Review
Share On :
By : 'Volkan'
Services : Sales( As a Buyer )
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
Great company to purchase your house. They are supporting from start to the end and not leaving any question marks in your mind. I really got perfect service with them. Thanks very much. Special thanks to Helen who supported me during the process and really so kind and... Read Full Review
Share On :
By : 'Keith'
Services : Sales( As a Vendor )
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
Great service..less than 3 months from house going on market to completion. A big thankyou to Helen who kept is informed all the way and kept the sale moving along ... Read Full Review
Share On :
Helen
By : 'Keith'
Services : Sales( As a Vendor )
Would you recommend ? : No
Great service..less than 3 months from house going on market to completion. A big thankyou to Helen who kept is informed all the way and kept the sale moving along ... Read Full Review
Share On :
Helen
Helen
By : 'Masood'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I started this journey November 2023 and finished it on valentines day 2025. I came across many challenges before i reached the completion date but Helen Cole of SmartHomes (Shirley) made this journey bearable. She went above and beyond her role and was an amazing person to work and complete the... Read Full Review
Share On :
Helen
By : 'Richard'
Services : Sales( As a Vendor )
Would you recommend ? : No
Excellent service from start to finish, after tweaking the sale particulars before going 'live'. The viewings were all done us by Smarts and it didn't take long to get offers through. Smarts were good with their advice on the status of our potential buyers and we secured a good result. The REAL... Read Full Review
Share On :
Helen
By : 'Sally'
Services : Sales( As a Vendor )
Sold price : £154500
Would you recommend ? : Yes
Postcode : B90
Helen provided exceptional support on a tricky and lengthy sale of a leasehold property. She worked proactively to find solutions to all the blockages we came up against and communicated clearly and promptly through the process. The final outcome was that buyer and seller ended up in a good place.... Read Full Review
Share On :
Sue
By : 'Shuhaib'
Services : Sales( As a Buyer )
Sold price : £285000
Would you recommend ? : Yes
Postcode : B90
Bought a home from smart homes hassle free. Sue was dealing with me she was amazing went the extra mile. Would highly recommend smart homes for anyone selling or... Read Full Review
Share On :
Helen
By : 'Jamie'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : B90
Couldn’t have done the whole process without Helen due to some unforeseen issues. What an asset to smart homes! Thanks for all your... Read Full Review
Share On :
Helen
Joshua
By : 'Marianna'
Services : Sales( As a Vendor )
Sold price : £273000
Would you recommend ? : Yes
Postcode : B90
I couldn't have wished to have gone with a better estate agents to buy and sell. The one thing that stands out the most for me with Smart Homes is their communication. With smart homes I never felt like I was left in the dark about any of the process. Whether it was email or phone call. There... Read Full Review
Share On :
Helen
Jamie
By : 'Sam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B27
Fantastic experience from all staff I came into contact with. Friendly and efficient. Always kept us informed and updated on our... Read Full Review
Share On :
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B92
Outstanding customer service! Very professional estate agents who really understand the importance of communication, updating their customers and always going above and beyond. By far the best agents in the area. I would thoroughly recommend Smart Homes and would use them again... Read Full Review
Share On :
Helen
By : 'infinity'
Services : Sales( As a Buyer )
Sold price : £237000
Would you recommend ? : Yes
Postcode : B92
Helen and the team was fantastic, was always above and... Read Full Review
Share On :
Sue
Gin
By : 'Harmeet'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B90
Dear Smart Homes Team, We would like to express our heartfelt gratitude in providing a great service during the sale of our home and we are happy we chose you to represent us. A special mention has to go out to Sue Danter, for her excellent cooperation, transparency, and professionalism. Her... Read Full Review
Share On :
Helen
By : 'Ian'
Services : Sales( As a Buyer )
Sold price : £270000
Would you recommend ? : Yes
Postcode : B91
Helen Cole was very helpful letting me know all events leading up to the sale of my fathers house, she was extremely... Read Full Review
Share On :
Helen
Joshua
By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £470000
Would you recommend ? : Yes
Postcode : B90
Just sold through Smarts, happy with the price they achieved and the communication throughout the whole process was... Read Full Review
Share On :
Helen
Jamie
By : 'Elliot'
Services : Sales( As a Buyer )
Sold price : £395000
Would you recommend ? : Yes
Postcode : B90
If you are fortunate enough to have Helen Cole progressing your sale, you'll be delighted! A difficult chain, we wouldn't have got it through without her, she was amazing and a credit to Smart Homes. Jamie Smart himself too was kind, generous with his time and most... Read Full Review
Share On :
Helen
Debbie
By : 'Emma'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B90
After being with a previous agency who were unreachable, and resulted in 3 offers which couldn't progress. I moved over to Smart homes. I can honestly say they have gone above and beyond, no matter who i have spoken to at the branch, they're always helpful and approachable. Huge shout... Read Full Review
