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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 163 Reviews
94% Recommended
90% sales valuation accuracy
93% letting valuation accuracy
98% sales fee satisfaction
89% letting fee satisfaction
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By : 'Sandy'
Services : Online Auctions()
Sold price : £625000
Would you recommend ? : No
Postcode : CR4
They are absolutely terrible. I booked a viewing for a Saturday and they left me a voicemail 2 days ago to confirm the viewing. I called back and no one picked up the phone so I left a voicemail to confirm. On the day of the viewing I called another office and they confirmed the booking is on so I spent 1.5 hours travel to the address and guess what - no one turn up. Such a waste of time. I am viewing a property at 625k and this is not the service I am expecting. Sellers please don't use this agent. Unless they sell property on a bargain otherwise I will not go for any properties listed by this agent.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 98% | £26,150 | £625,000 |
| Lettings | 93% | 89% | £650 | £2,380 |
Goodfellows
7-8 Fairgreen Parade, Mitcham, Surrey
CR4 3NA
020 8646 8686
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Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:42:09 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Narcis'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CR4
Absolutely Awful Experience with Goodfellows If I could give zero stars, I would. Dealing with Goodfellows has been nothing short of a nightmare. From start to finish, their lack of professionalism and disregard for tenants' concerns has been appalling. To begin with, communication is... Read Full Review
By : Suzanne Mortimer
Jan 7, 2025I am sorry you have felt the need to leave this review Any funds deducted from your deposit are for dilapidations based on the condition you have left the property in vs the condition you received ...
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By : 'Sandy'
Services : Online Auctions
Sold price : £625000
Would you recommend ? : No
Postcode : CR4
They are absolutely terrible. I booked a viewing for a Saturday and they left me a voicemail 2 days ago to confirm the viewing. I called back and no one picked up the phone so I left a voicemail to confirm. On the day of the viewing I called another office and they confirmed the booking is on so I... Read Full Review
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Suzanne
By : 'Sandu'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after 3 months that they are holding our deposit without any reasons and also not protecting our deposit... Read Full Review
By : John Adams
May 10, 2024I am sorry you have felt the need to leave this review. We have investigated your file and please understand that we are unable to release security deposits unless the landlord authorises the ...
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Reece
By : 'Tracy'
Services : Letting( As a Owner )
Rent PCM : £412000
Would you recommend ? : Yes
Postcode : CR4
Buy House Reece and Martin are great and very helpful. They provided a very professional advice and immediate assistance to complete the long process. I cannot believe that I can get the key of the property without their help! I highly recommend Reece and their team if you want to buy or sale your ... Read Full Review
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Reece
By : 'Donna'
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : CR4
House sale Jamie and Reece and all the goodfellows team . They helped us sell our parents house. They were helpful and patient and thorough and they guided us through the whole process making it as easy as possible . I would recommend their team and very happy we used them to sell our parents... Read Full Review
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Reece
By : 'Ekene'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR4
I would like to single out Nelson and Reece at the Mitcham branch for commendation. They have shown a hands on approach and consistency when it comes to following up the issues, that my husband and I found to be a breath of fresh air (many tick the boxes). Especially Nelson, who we have dealt with... Read Full Review
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Jack
By : 'Farah'
Services : Sales( As a Vendor )
Sold price : £515000
Would you recommend ? : Yes
Postcode : CR0
Absolute brilliant experience working with the Goodfellows staff and especially Jack when I was selling my property. He kept me updated at each step and liased with the Solicitors to keep things on track. I look forward to working with the whole team... Read Full Review
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By : 'Atucna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR4
Gerald was fantastic,he was very helpful and super professional. The rest of the team is very professional as well. I definitely recommend Goodfellows if you want to move and need a good agency with great guy that will take care of... Read Full Review
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By : 'Jo'
Services : Sales( As a Buyer )
Sold price : £330000
Would you recommend ? : Yes
Postcode : CR4
Professional from start to finish. Cathi was an absolute delight and I knew that I was in the most capable of hands. Any question that I had was never too small and answered incredibly quickly. I could not recommend Cathi and Goodfellows more! If I ever choose to sell then I know who I will be... Read Full Review
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By : 'Gail'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
100 % recommend this Agency.. Quick response always enthusiastic and positive. I personally want to thank Gerald who was my agent , he really helped me out in fining the perfect property always extremely helpful with any questions I had . I’m glad I found this Estate agency... Read Full Review
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By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR4
I've been renting out my house via Goodfellows for some time. Most recently I've been assisted by Will and have found him to be very responsive, polite and... Read Full Review
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By : 'Donna'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CR4
The drive to obtain my business went well. The manager, was very good at sales. Viewings were set up promptly, had helpful staff and ran smoothly. That is where the good stuff stopped... I lost a buyer who had pulled out without them appearing to notice. I pushed them to contact him and... Read Full Review
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By : 'Will'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
We had a great experience using Goodfellows Estate Agents. Kevin helped us from start to finish and was great with keeping us updated along the way. They were efficient when conducting viewings and very professional considering covid... Read Full Review
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By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
I placed my flat for sale through Goodfellows, Mitcham. Cathi was sublime as the maestro Conductor ably assisted by Musa, who played first violin, the result being a brilliant symphony. Both worked tirelessly and cheerfully throughout. Nothing was too much trouble for them. They were resolute... Read Full Review
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By : 'Andriana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR4
We are so happy to choose Goodfellow's agency.Absolutely amazing through the whole process. Very professional and extremely helpful team. Thank you so much Keven and... Read Full Review
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By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : SW17
Useless agency. Delayed our contracted move-in date by two weeks ONE day before move in. Constantly avoid and ignore messages. Upon move out, they will do everything in their ability to extort you out of hundreds and hundreds of pounds from your deposit, despite leaving the flat in a ... Read Full Review
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By : 'Shabbir'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CR4
This is my first time renting a property and Goodfellows have been absolutely amazing through the whole process. I required some refurb work first, and Goodfellows arranged for a couple of quotes for me from approved companies that they typically work with. I chose one of these companies and they... Read Full Review
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By : 'Syed'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : CR4
Gareth Vaughan help me for my flat he always contacted me via mail and calls , given me all the updates. Finally everything is done, we moving this weekend. Mr Gareth Vaughan [ Goodfellows] is very supportive... Read Full Review
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By : 'Phoebe'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR4
Awful service, don't waste your time. They do nothing other than wait for people to look at online adverts, and rely on their emails to get people in. They told us they could sell our flat for £300k with a 1.5% fee. We were skeptical, thinking it more £275k, but decided to let them put their... Read Full Review
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By : 'Eliza'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
William and the team at the Mitcham Office are easy to deal with and make renting in London a... Read Full Review