The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 251 Reviews
96% Recommended
98% letting valuation accuracy
96% letting fee satisfaction
Share On : 
Anna
By : 'Aaron'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : KT18
All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was very helpful and made the whole experience seamless. Would recommend!
Direct Residential
Direct House, 2 Upper High Street, Epsom, Surrey
KT17 4QJ
01372 722266
Listening to your comments…. ……we’re here to help At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you. If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again. Internal Complaints Handling Procedure: Complaint received Complaint acknowledged within 3 working days of receipt Full and thorough investigation undertaken Written outcome of investigation issued within 15 working days Should the Consumer remain dissatisfied? Direct Residential will: Undertake a prompt and detached review by staff not involved in the transaction Issue a written statement setting out the review findings and expressing our final view point (including any offer made) At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them Internal Complaints Process concluded The timeframe from start to finish will be within 8 weeks. Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them: The Association of Residential Letting Agents Arbon House 6 Tournament Court Edgehill Drive Warwick Warwickshire CV34 6LG Tel: 0844 387 0555 Website: www.arla.co.uk The Property Ombudsman (Lettings) Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 11/30/2, 12:00:00 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 48 | 3 | 191 | 6 | 0 | 0 | 0 | 0 | 2 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 96.00% | £550 | £3,800 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
By : 'Linda'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
Our experience with Direct Residential has been incredibly positive. I truly appreciate their professionalism and meticulous attention to detail. After renting the property four years, we have no complaints whatsoever. The agents addressed every concern we raised with utmost seriousness and ... Read Full Review
Share On :
By : 'Katrina'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT23
Called them when my heating wasnt working, was able to get it fixxed quickly i was on the phone, so polite and ... Read Full Review
By : Ian Plumb
Mar 18, 2025Thank you Katrina for your review. It is our pleasure to support you in your ...
Share On :
Anna
Ben
By : 'Craig'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Friendly staff had a great experience would highly recommend very welcoming and made the whole experience a ... Read Full Review
Share On :
Anna
By : 'clare'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : KT21
Anna at Direct Residential has been very helpful throughout my whole experience, answering any questions promptly and anything that I have needed. The whole process has been quick and ... Read Full Review
By : Ian Plumb
Mar 3, 2025Thank you Clare for your lovely review, which means the world to us! It is our pleasure to support you in your new ...
Share On :
By : 'Aurora'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
As a landlord, I would highly recommend Direct Residential. Linda and the team have been friendly, very helpful and extremely efficient. Thank you for all the ... Read Full Review
By : Ian Plumb
Dec 13, 2024Thank you Aurora for your lovely review which means the world to us. It is our pleasure to support you and your tenant in the rental of your property. All the ...
Share On :
Harrie
By : 'Jakes'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME1
The service received from all at Direct Residential has been professional and prompt. Harrie Gilliani has been always so very helpful and proactive in keeping me up to date with any ... Read Full Review
By : Linda
Oct 30, 2024Thank you for your lovely review particularly mentioning Harrie. It is our pleasure to support you in your ...
Share On :
Anna
By : 'Aaron'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was very helpful and made the whole experience seamless. Would ... Read Full Review
Share On :
Anna
Ben
By : 'Urome'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : KT21
Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up with the Good ... Read Full Review
Share On :
Anna
Ben
By : 'Urome'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : KT21
Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up with the Good ... Read Full Review
Share On :
Nick
Ian
By : 'SV'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT21
Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and tenants alike. Any issues are solved quickly and helpfully. Highly ... Read Full Review
By : Ian Plumb
Sep 6, 2024Thank you SV for your lovely review which means the world to us. It is our pleasure to support you on your ...
Share On :
By : 'Robyn'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Moving from South Africa, we heard so many stories of the troubles people experienced trying to get a rental from outside England but with Direct Residential we cant relate. We have had the most amazing experience with the nicest, most helpful group of agents. I would 100% use them again and ... Read Full Review
By : Linda, Branch Manager
Sep 3, 2024Thank you for your lovely review Robyn. It has been a pleasure to assist you in the search for your new ...
Share On :
Nick
By : 'Ashleigh'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : KT17
Throughout our year renting with Direct Residential, Nick has been so supportive and helpful. I would recommend the company to ... Read Full Review
Share On :
By : 'UK'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT21
Working with Direct Residential has been a wonderful experience. They're helpful, knowledgeable and attentive and have made the whole process of tenancy very easy. I highly recommend ... Read Full Review
By : Ian Plumb
Aug 30, 2024Thank you for your lovely review. It is our pleasure to support you in your tenancy and ...
Share On :
Harrie
By : 'Aleisha'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT4
Harrie has been very attentive, helpful and always quick to reply throughout the whole process of being added as a tenant on a property my partner has been letting. Harrie made the process very clear and easy, having rented with many other agencies prior to this I can't say that I am very ... Read Full Review
Share On :
Anna
Linda
By : 'Sab'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
I had a wonderful experience working with Anna from Direct Residential. Her professionalism made the rental process smooth and stress-free. Anna’s attention to detail and commitment to finding the right rental for me were truly impressive. I highly recommend Anna and the Direct ... Read Full Review
Share On :
Harrie
By : 'Alex'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT21
I have use direct residential for over 10 years. I have always had great service and advice. Harrie has been amazing sorting out my old tenants and my new tenants. Amazing thank ... Read Full Review
By : Ian Plumb
Jul 12, 2024Thank you Alex for your lovely review. It has been and continues to be a pleasure to support you in your ...
Share On :
Harrie
By : 'Giovanni'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Harrie always supports us through the renewal processes! Thank you so ... Read Full Review
Share On :
Anna
Harrie
By : 'Carly'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT22
Direct residential have been very helpful and efficient. I’d highly ... Read Full Review
By : Amira
Aug 7, 2024Direct residential have been very helpful and efficient. They care about us as a tenant and do their best to help I’d highly ...
Share On :
Anna
Ben
By : 'Nikki'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : KT18
Had a great experience with Direct Residential. Staff were great and very efficient ensuring a smooth ... Read Full Review
Share On :
Ben
Anna
By : 'Lara'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : KT17
They were amazing since the visit. Very patient and always responsive. ... Read Full Review
By : Ian Plumb
Jun 15, 2024Thank you Lara for your lovely review! Wishing you all the best in your new ...
£324 pw | £1400 pcm
2 Bedroom Apartment House to Rent - Holmdene Court, Epsom, KT17 1LH
£554 pw | £2400 pcm
4 Bedroom End of Terrace House to Rent - Milton Gardens, Epsom, KT18 5HY
£875 pw | £3792 pcm
3 Bedroom Town House House to Rent - Cavendish Walk, Epsom, KT19 8AP
£249 pw | £1075 pcm
0 Bedroom Studio House to Rent - West Street, Ewell, KT17 1XD
