The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 187 Reviews
82% Recommended
0% letting valuation accuracy
95% letting fee satisfaction
Share On : 
John
By : 'GAYNA HENDLEY'
Services : Letting(As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
John was fab throughout the process, from the viewing to picking up the keys. Really hassle free - thanks!
By : Penny Graham
Oct 22, 2024Thanks Gayna. We\'re delighted that you found our service hassle-free! It\'s great to hear that our colleague John was able to assist you throughout the application and move-in process seamlessly; we\'ll be sure to let John know your kind comments. Best wishes to you in your new home; we hope you\'re settling in well. Kind regards Touchstone
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstonecps.com\/complaints-procedure
Last updated at 6/5/2024, 7:17:08 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 95.00% | £402 | £1,200 |
Touchstone CPS Ltd
1 Hay Aveune, Edinburgh, City of Edinburgh
EH16 4RW
0131 657 5139
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Paige
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
Apart from a few mistakes like sending boilerplate messages specific questions or situations, or sending incorrect information regarding contracts that may not have been their fault, the communication from staff member Paige has been timely, relevant, and helpful. I feel that Paige is doing their ... Read Full Review
By : Penny Graham
Mar 4, 2025Hello Thank you for sharing your experience with us; your feedback on our systems will be shared with the Operational Team for review. We're pleased Paige was able to assist you and that you ...
Share On :
John
By : 'Joseph'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : Yes
Postcode : PA3
Recently moved property with Touchstone CPS Ltd. The team in Edinburgh are so helpful and responsive they made the stressful process of moving house a lot easier to manage. Big thanks to John Sweeney and the team their... Read Full Review
By : Penny Graham
Feb 20, 2025Hi Joseph Wow! Thank you for sharing your positive experience with our team in the Edinburgh office; it's appreciated. Thanks too for acknowledging John and his team's efforts in providing a ...
Share On :
John
By : 'Kim'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PA3
John is amazing, fast response to emails and anything to be fixed. The level of service is top service. Making sure everything is always smooth and mum gets her own next flat here. Thanks... Read Full Review
By : Penny Graham
Feb 12, 2025Hi Kim Thank you for sharing your wonderful feedback about our colleague, John; he'll be delighted with your kind words😊 John is a customer favourite, and reading through his feedback, it's ...
Share On :
Paige
Paige
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
Paige has been a wonderful property manager us. She has organised many repairs our flat in a quick and effective manner. This has subsequently made my life as a mother a lot easier as it required a lot less chasing up on my part. Paige is polite and professional, shows care her lettees, and is... Read Full Review
By : Penny Graham
Feb 4, 2025Hi Jessica Wow! Thank you for your glowing commendation of our colleague, Paige. We couldn't agree more; Paige is a credit to the Touchstone team, and just having one of her customers take the ...
Share On :
Paige
By : 'Paige'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
All the issues that were raised have been addressed and... Read Full Review
Rent had been increased higher then usually.
By : Penny Graham
Feb 4, 2025Hello Thank you for taking the time to share your experience with us; your feedback is greatly appreciated and will be communicated to the team. We are pleased to hear that during your time ...
Share On :
Paige
Paige
By : 'Lois'
Services : Letting( As a Tenant )
Sold price : £629
Would you recommend ? : Yes
Postcode : EH6
Paige is the best property manager I have ever... Read Full Review
By : Penny Graham
Jan 30, 2025Hello Lois Thank you for taking the time to leave a review on allAgents; it's much appreciated. We are pleased to hear your feedback on our colleague, Paige. It's wonderful to see that you are ...
Share On :
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
Excellent service and polite staff. Highly recommended. Amazing. Thank... Read Full Review
By : Penny Graham
Jan 30, 2025Hi Andrzej Thank you for your recommendation; it means a lot to us. We're delighted to hear that our colleagues were polite and provided you with excellent service; our team in Edinburgh works ...
Share On :
By : 'derek'
Services : Letting( As a Tenant )
Would you recommend ? : No
Over all good at her job slow to complete out standing work to be done but that is down to rmg dragging there heels to get the work... Read Full Review
By : Penny Graham
Jan 30, 2025Hello Derek Thank you for your feedback; it's always useful to receive and much appreciated. We are sorry that you have been experiencing delays in getting jobs completed recently; this will ...
Share On :
Paige
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH1
Problems have been adress quickly and I have rarely been questioned or asked extra evidence and so these requests have been very resonable. Compunction has been good from the agency. Issues do regularly only receive partial solutions or jobs are left 80% finished. This might be the quality of... Read Full Review
Na
By : Penny Graham
Jan 30, 2025Hello Dan Thank you for your feedback; it helps us know where we're doing well and where we can improve. We're sorry to hear that, whilst you are generally pleased with our service, you feel ...
Share On :
Paige
By : 'Roxanne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
Paige has been absolutely amazing since moving into my flat, extremely helpful and always comes back on any queries very promptly! Very professional and always... Read Full Review
By : Penny Graham
Jan 30, 2025Hi Roxanne Thank you for reviewing Touchstone; we really appreciate it. We're delighted to hear that you found our colleague, Paige, helpful, professional, and polite. Paige has a strong work ...
Share On :
Paige
Paige
By : 'Nina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Paige has been fantastic, she responds to everything very quickly and gets things sorted fast. She’s dealt with copious amount of issues this year due to no fault of her own and she’s always been extremely... Read Full Review
By : Penny Graham
Jan 30, 2025Hi Nina Thank you for taking the time to provide a review of Touchstone; we really appreciate it. Thank you also for highlighting the work of our colleague, Paige. Property management can be ...
Share On :
Paige
By : 'Sean'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH1
Attentive and helpful. Responds to issues on weekends and follows up after issues are resolved to make sure everything is... Read Full Review
By : Penny Graham
Jan 30, 2025Hi Sean Thank you for sharing your experience with us; it is much appreciated. It's no surprise that you've found our colleague, Paige, to be so helpful; she goes above and beyond for her ...
Share On :
Paige
By : 'JB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Paige is particularly helpful and friendly, so refreshing! Timeously responsive to property issues and the resolution of same, great work... Read Full Review
By : Penny Graham
Jan 30, 2025Hi JB Thank you for your wonderful feedback about our colleague, Paige; she will be delighted to know that you've found her management style refreshing 😃. We'll be sure to pass on your kind words ...
Share On :
Paige
By : 'Fipe'
Services : Letting( As a Tenant )
Sold price : £655
Would you recommend ? : Yes
Postcode : EH17
They respond quick to the issues I had and the staff are very kind and... Read Full Review
By : Penny Graham
Jan 30, 2025Hi Fipe Thank you for taking the time to post your review for our colleague, Paige; she will be pleased. It's good to know that any issues that have arisen have been swiftly resolved; Paige ...
Share On :
By : 'Alan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
Any time I've had a problem it's been fixed... Read Full Review
By : Penny Graham
Jan 30, 2025Hi Alan Thank you for sharing your experiences with us; it is much appreciated. We are pleased to hear that during your time with us, any issues reported to our Edinburgh team have been ...
Share On :
By : 'Emmanuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
I have enjoyed every bit of my stay in this apartment and the property manager has always given me a listening hear each time I reach out to him... Read Full Review
Satisfied
By : Penny Graham
Jan 30, 2025Hi Emmanuel Thank you for sharing your experience with us; it is much appreciated. We are delighted to hear that you are enjoying your stay in your Touchstone-managed home and that your ...
Share On :
Paige
By : 'AJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
Great customer service by Paige! Thanks loads sorting out all issues I have been through which makes me settle down quickly into my ... Read Full Review
By : Penny Graham
Jan 30, 2025Hi A J Thank you for providing such wonderful feedback for our colleague, Paige; it's much appreciated. Paige will be thrilled with your feedback as she works hard to support her customers in ...
Share On :
Krzysztof
By : 'Chelsea'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : Yes
Postcode : EH16
Everybody at touchstone helped us out. Whether it be through email or in person viewings. Would highly... Read Full Review
By : Penny Graham
Dec 3, 2024Hi Chelsea Thank you for taking the time to share your feedback with us. We\'re delighted to hear that you found our colleagues, especially Krzysztof, helpful during your recent application. The ...
Share On :
Krzysztof
By : 'Marzena'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH16
Great very helpful ,really happy with service Especially Krzysztof who deal with us from... Read Full Review
By : Penny Graham
Nov 27, 2024Hi Marzena Thank you for your sharing your experience with us, it\'s much appreciated. Thanks too for highlighting the work of our colleague, Krzysztof, he will be delighted with your kind ...
Share On :
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £884
Would you recommend ? : No
Postcode : EH13
Dont expect any repairs to get done, emails to get replied too. Lots of tenants do what they wish, and nothing gets done about it. Smoking in flats, do as you please. Report any repairs, and get the standard reply, landlord will not approve the repairs, since it's not out its warranty... Read Full Review
By : Penny Graham
Nov 5, 2024Hi Stuart Thank you for your feedback. We are aware of the concerns you have raised and we are sorry that you have been affected. The team has recently issued a reminder to residents ...
