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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 817 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
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Bronwyn
By : 'Emma'
Services : Letting(As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : G66
The girls were lovely and got inspection done super quick! Were super helpful with getting any problems sorted in the house.
CODA Estates
2-4 Heath Avenue, Glasgow, Glasgow
G66 4LG
0141 775 1050
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £35,000 | £18,000,000 |
| Lettings | 100% | 98% | £285 | £2,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 140 | 5 | 353 | 14 | 248 | 5 | 30 | 1 | 19 | 2 |
CODA Estates Limited Complaints procedure: We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: CODA Estates Limited 2-4 Heath Avenue Lenzie Glasgow G66 4LG 0141 775 1050 [email protected] On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances out-with our control which prevent us from adhering to this time frame. These include: - ? when the office is closed for public holidays; ? where adverse weather or sickness has led to staff shortages; ? where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; ? where we cannot respond in full without visiting the rental property and the tenant is restricting access; ? where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. PROPERTY SALES PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? ? We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. ? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. ? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. ? We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP T: 01722 333 306 W: www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. PROPERTY LETTINGS PROCEDURE You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot CODA Estates Limited is registered with the Scottish Letting Agent Register and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures CODA Estate is also a member of the Council of Letting Agents (www.counciloflettingagents.com) The Property Ombudsman (www.tpos.co.uk). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 12/19/2024, 10:30:57 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
2022 Best Estate Agent in Scotland
2023 Best Estate Agent in Scotland
2023 Best Letting Agent in Scotland
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Khairun
Darren
By : 'Murphy'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
Mine and my partners experience with coda estates was that they work swiftly and efficiently. Our flat is beautifully presented but a huge reason that we picked this flat is because the staff member showing us around the property, Darren, was able to answer all of our questions and seemed to be ... Read Full Review
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By : 'Karen'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G66
Bronwyn listened to my concerns regarding property and was helpful in raising issues with the ... Read Full Review
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Bronwyn
Bronwyn
By : 'Susan'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Owner )
Sold price : £825
Would you recommend ? : Yes
Postcode : G66
I have used CODA as my letting agent some time now. After my long term tenant moved out recently they were on hand to support me through the entire processguiding mearranging contractors and making sure everything was as seamless as possible. Special thanks need to go to Bronwyn who communication ... Read Full Review
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Bronwyn
By : 'Osebi'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G66
Follow up was great; professionalism and the dedication shown during documentation phase was simply exceptional. Hand over and reception were equally ... Read Full Review
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Bronwyn
By : 'Rachael'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G69
Excellent service from Coda throughout our stay at the property, but the icing on the cake was the exceptional service we received from Bronwyn. Her service was ... Read Full Review
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Claire
Jennifer
By : 'Hugh'
Branch : Glasgow ,2-4 Heath Avenue
Services : Sales( As a Vendor )
Sold price : £565000
Would you recommend ? : Yes
Postcode : G61
First time using Coda & Claire for a sale in the Bearsden area. Fantastic communication and advice through the sale and aftersale process. I'm delighted with the price they negotiated for my property. Can't recommend this team highly ... Read Full Review
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Kristen
By : 'Ryan'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : G72
Agent Kristen ward, showed me a property, she was very pleasant and lovely, explained procedures to apply for home, got house Kristen showed, she kept me informed all the way and was available to answer any questions I ... Read Full Review
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Kristen
By : 'Angela'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : G73
From the first phone call I found Kirsten sympathetic and understanding of my needs, and since being lucky enough to secure the property I was interested in she has always been quick to respond to queries and helped me sort some minor issues. I am very happy with the service from Kirsten and Coda ... Read Full Review
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Bronwyn
By : 'Colin'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : G66
Great experience very professional young lady who nes her job very well and very ... Read Full Review
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Jennifer
Claire
By : 'Angela'
Branch : Glasgow ,2-4 Heath Avenue
Services : Sales( As a Vendor )
Sold price : £150545
Would you recommend ? : Yes
Postcode : G66
Claire, Jennifer and all the staff took all the stress from me while selling my house excellent service I would highly recommend to anyone ... Read Full Review
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Bronwyn
By : 'Ian'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : G66
Excellent service from CODA representative, with prompt communication and helpful ... Read Full Review
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Bronwyn
By : 'Emma'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : G66
The girls were lovely and got inspection done super quick! Were super helpful with getting any problems sorted in the ... Read Full Review
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Bronwyn
By : 'Rebecca'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £715
Would you recommend ? : Yes
Postcode : G20
This is my second review for CODA, just to highlight that there are multiple staff there who are great at their job. Due to a shift in staff members I had most of my communication with Bronwyn. She was always responsive to my inquiries and was very professional in her attitude and kindly worded ... Read Full Review
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Diane
By : 'Chiamaka'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : G66
“I've had a great experience with Diane. She is always professional, responsive, and attentive to my inquiries. Her clear communication and dedication have made the process smooth and stress-free. I highly recommend her ... Read Full Review
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Shannon
By : 'Orla'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : G66
Very kind and helpful, made sure to be thorough with any of our ... Read Full Review
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Diane
By : 'Faith'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G69
Always kind and on time. The 6 months reviews that was being done in the house was always set up on time and they were considerate of my ... Read Full Review
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Bronwyn
By : 'Sophie'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : G66
Coda were really helpful and dealt with any questions or concerns I had in an efficient and timely manner. I would definitely recommend this company to anyone who is looking to rent. Bronwyn Donohue, who helped me with my move, provided me with excellent service and went above and ... Read Full Review
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Bronwyn
By : 'Daniel'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : G66
Great Service I dealt with Bronwyn who was super helpful and really lovely to deal ... Read Full Review
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Bronwyn
By : 'Max'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G66
Brilliant service very clear with all of the technicality's and was a massive help with completing our ... Read Full Review
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Bronwyn
By : 'Ellie'
Branch : Glasgow ,2-4 Heath Avenue
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : G66
Bronwyn has helped us so much with our time renting with CODA. Emails were replied to swiftly and professionally, resulting in us being very happy tenants. Thanks to everything Bronwyn has done for ... Read Full Review
