Horrendous , incompetent and guilty of illegal activity. Horsham branch: By far the worst group of people I’ve ever had to deal with in a company. My property is supposed to be “managed” by them which basically involves them continually scolding me and warning me not to speak with my landlady... Read Full Review

I'd like to thank the whole team at the Horsham branch for going above and beyond. It wasn't an easy journey the whole time, through no fault of theirs. Despite that, they kept me up to date, were friendly and approachable and nothing was too much trouble. Carl, Rebecca, Kirsty, Vic... Read Full Review

Our Experience from start to finish on sale and purchase of our properties was extremely positive. All of the staff from the Manager Carl to the sales team Rebecca and Kirsty were professional caring and sensative to our needs all the time . The corordination and management of both selling and... Read Full Review

I would not recommend Cubit and West to manage your property. They are not reliable. In my case, I have to chase them to do a proper job all the time. E.g. renewal of the tenancy agreement. always delayed getting the tenant to sign. As a result, I lost 2 or 3 months worth of the increased rent... Read Full Review

Would never recommend this company took my holding deposit then got told we couldn't go ahead with renting as apparently got a ccj which I haven't an told would get our holding deposit back which we haven't.,I've left 5 messages an sent emails and still no... Read Full Review

Moved in and had a few snags on the electrics not working. Nothing has been done since February. Not even had a working over for the last 6 weeks. Cigarette butts found in dishwasher after an apparent professional clean which I'm yet to see the invoices for. Not one call has been made... Read Full Review

When I moved into property cubit and west people were so nice and helpful but when I left the property, I had the worst experience with this agency and they only favour landlords and no say for tenants at all. For tiny repairs they took almost half of my deposit money instead having it repaired... Read Full Review

Great experience all in all, extremely helpful throughout every step and updates were provided on the regular. Great customer service and very... Read Full Review

Great service received from Maria Gunning, very helpful she is a star ⭐️ from beginning to the end from Horsham... Read Full Review

Being new to selling a house, the team at Cubitt & West made the whole experience seem straightforward. They were very helpful in all aspects of the process, and gave some very helpful advice. I would definately recommend them to anyone wanting to sell their... Read Full Review

We bought a property that was being marketed by Cubitt and West. The sales agent, Rebecca, was very efficient and professional, and found out the answers to any questions we had. The progress chaser, Lisa, kept us up to date with what was happening regarding our purchase. All in all, a good... Read Full Review

Cubitt and West are the best company if you are a tenant as they put your needs above those of the landlords who instruct them and pay fees. You don't have to pay market rent as they don't want to upset you and don't worry about paying rent at all they won't even chase it or... Read Full Review

I was a tenant for 6 months and I have to say that Cubitt and West were the worst letting agents I've ever had. They were; slow to deal with issues when I moved in (4 months to fix one of the issues), didn't respond to emails, lack of follow up with Landlord so I had to keep chasing them... Read Full Review

Absolutely shit the worst estate agents in the country. Absolute rubbish better off using Mickey mouse and co they would do a better... Read Full Review

This is the worst company I have come across for customer service in a long time. The attitude of maintenance staff is unhelpful and they were willing to leave a young family without heating and hot water, as well as leaving us locked out of the property as they have no master key. Repairs have... Read Full Review

Excellent service, Sarah was thorough, organised and helped me acquire this perfect property for my needs. I needed somewhere within my price range for my business, son and especially our lovely greyhound. The house ticked all the... Read Full Review

Sarah went the extra mile on many occasions to ensure that I got the property I wanted, and to make sure everything went as smoothly as possible. I can't recommend Sarah and Cubitt and West enough, without their extra effort I wouldn't have got the flat I... Read Full Review

A very professional and friendly service. All documents were clear and timely. The only thing to mar the experience is not getting all the keys after 1... Read Full Review

Sarah was very helpful and responded to my emails quickly and accurately. However the maintenance department haven't yet answered an email I have sent regarding problems in the property. When I have called they say they will get back in touch and never... Read Full Review

* Took 3 weeks to put my property on right move * I paid £100 for professional photos, I took half a day off work to be at home when they arrived and they didn't turn up due to an admin error * Signed a sole agency agreement as they were very good at selling the company being 'Horshams number... Read Full Review