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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 306 Reviews
99% Recommended
100% sales valuation accuracy
99% sales fee satisfaction
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Kerry
By : 'Daniel Tovey'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : CV21
Brought my first house through Guild House Estate Agents with Kerry as the estate agent for the seller. Throughout the process there was a clear line of communication and any queries I had were responded quickly. Kerry was professional, honest and gave useful advice. Would recommend.
Guild House Estate Agents
Eastlands Court Business Centre, Rugby, Warwickshire
CV21 3QP
01788 577218
Complaints Procedure (Sales) Guild House Estate Agents are committed to providing you with the highest standards of service. However, if you feel that our service has fallen short of your expectations, we’d like to hear from you; not only to allow us to apologise to you but also to improve our service. Most complaints can be dealt with by our Manager. They will do their best to resolve the matter quickly and to your satisfaction. Stage One If after speaking with the Manager, you think that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to Customer Relations Department as detailed below. Your complaint will be acknowledged within 3 days of being received. The Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will receive a detailed response advising you of the outcome in writing within 14 days of receipt of the original complaint. If further time is required e.g. for reports to be received from a third party, then you will receive a written explanation at the end of the 14-day time frame. Please forward your written letter or e-mail to: [email protected] Guild House Estate Agents Ltd 27 Tower Road Rugby Warwickshire CV22 5NA Stage Two If, after a full investigation, you feel that your complaint remains unresolved, the matter will be referred to the Company Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 days and a full response within 14 days. Stage Three We are committed to ensuring all complaints are fully and fairly addressed. We respect your right to take any unresolved complaint to an appropriate third party for dispute resolution. Therefore, on our final letter we will always confirm when a ‘deadlock’ situated has been reached, which signals that we have come to the end of our internal complaints procedure and that you may now progress your issues to our Alternative Dispute Resolution entity which is The Property Ombudsman. Please note: You should refer the matter to The Property Ombudsman as soon as possible after receiving our final response, but within 12 months of the date of our ‘deadlock’ letter. You will need to complete the above steps before you raise your concerns with the TPO or NAEA.
Last updated at 5/17/2018, 2:17:02 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 99.00% | £70,000 | £26,000,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 0 | 175 | 2 | 115 | 0 | 12 | 1 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Toni-Ann
Kerry
By : 'Amanda'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : CV22
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The whole process from the initial valuation for the sale to completion on our purchase was plain sailing, both Kerry and Toni were amazing from start to finish. They both knew what we were looking for in our purchase property and did not fail to help us find it. On the sale side i was astounded at ... Read Full Review
Lisa
By : 'Christine'
Branch : Rugby, Eastlands Court Business Centre
Services : Online Auctions
Sold price : £255000
Would you recommend ? : Yes
Postcode : CV22
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What an amazing experience from start to finish. Without a doubt Lisa has been the most involved and outstanding estate agent I have ever had. She has been so selfless with a very difficult buy and sell situation and has always made me feel at ease with her complete competence and knowledge of the ... Read Full Review
By : Lisa Curley
Mar 11, 2024Thank you so much for trusting me to sell your property and for your lovely ...
Toni-Ann
Kerry
By : 'Alice'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV23
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From our first interaction with Guild House to finally moving in to our wonderful new home, Toni-Ann and Kerry went above and beyond to provide a professional but friendly service. Communication was clear throughout the process and during numerous phone calls Kerry made us feel understood when we ... Read Full Review
Toni-Ann
Kerry
By : 'susan'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : CV23
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I have been so pleased with the service and advice I have received from Toni and Kerry at Guild House. They are professional, yet friendly and offered support and guidance through the whole process. I would recommed them without hesitation. Thank you, ... Read Full Review
Toni-Ann
Kerry
By : 'Gail'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : CV21
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Amazing service from both Toni & Kerri! Outstanding customer service, constant communication and updates, and always happy and prompt at responding to every question asked. Toni sold my house at a fantastic price! It's without a doubt that I will be 100% be recommending Guildhouse ... Read Full Review
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Kerry
Toni-Ann
By : 'Rav'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Sold price : £362500
Would you recommend ? : Yes
Postcode : CV23
We had the pleasure of purchasing our house through Guild House Estate Agents. They eased our stresses throughout the housebuying process. As first time buyers they were able to answer any questions we had and replied promptly consistently. We thoroughly enjoyed working with them and would ... Read Full Review
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By : 'Lou'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Would you recommend ? : No
Toni and Kerry are very professional and helpful. Toni takes brilliant photos of your home the advert which is so important. It’s so nice to get through on the telephone straight away and speak to people who know what they’re talking ... Read Full Review
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By : 'Gail'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : Yes
Postcode : CV21
ToniAnn and Kerry are brilliant! Nothing is too much them and they will go above and beyond what you expect! Thank you everything you’ve done me and my ... Read Full Review
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Lisa
By : 'Mairi'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £265000
Would you recommend ? : Yes
Postcode : CV21
Lisa Curley has been amazing as an Estate Agent and went way past the extra mile me. I can't praise her enough!! She has many years of experience, and she is such a lovely person, constantly in touch and reassuring you along the ... Read Full Review
Extremely reasonable considering the effort and hours Lisa put in to selling my house and also making sure I was OK.
By : Lisa Curley
Mar 14, 2025Thank you Mairi, it was my pleasure, we got there in the end! I hope you enjoy you new home and make lots of happy memories, ...
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Lisa
By : 'Nigel'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £147000
Would you recommend ? : Yes
Postcode : CV21
Lisa and team were nothing short of amazing, my place was sold and we were moved into our new place in under 10 week. Service was professional and would recommend to ... Read Full Review
By : Lisa Curley
Jan 10, 2025Thanks Nigel, it was our pleasure, I hope you\'re settling in well to your new ...
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Toni-Ann
Kerry
By : 'Lynda'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £417000
Would you recommend ? : Yes
Postcode : CV22
We recently sold our property through Guilhouse Estate Agents. The service was exceptional, Toni-Ann & Kerry were great, kept us updated throughout the whole process. Certainly not a 9-5 Estate Agent, Toni-Ann continued working for us even after office hours. We would definitely recommend ... Read Full Review
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Toni-Ann
Kerry
By : 'No'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : CV22
Excellent work. Good advice all along and responsive to all questions for the first ... Read Full Review
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Toni-Ann
Kerry
By : 'Roland'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : CV22
We were very happy with the extremely professional service we received from Toni-Ann and Kerry. Our property was sold quickly without problems. Guild House Estate Agents were also responsive when we had questions. A very smooth process. Thank ... Read Full Review
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Toni-Ann
Kerry
By : 'Shaun'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV21
Brilliant experience with Guild house Estate Agents, both Kerry and Toni were friendly and efficient and helped our purchase go through smoothly. It's lovely to have an estate agent who remembers who you are when you call and you can trust they are working with you to get it over the line! ... Read Full Review
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Toni-Ann
Kerry
By : 'Mr'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV22
We purchased our house through Guild House and cannot fault the service! Toni-Ann and Kerry made sure we were kept up to date throughout the whole process and ensured our sale we also progressing. 100% recommend Guild House over any other estate ... Read Full Review
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Toni-Ann
Kerry
By : 'Diane'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : CV22
I would wholeheartedly recommend Guild House. We were delighted with the service they offered throughout our sale. They went above and beyond our expectations during the whole process. Professional, extremely friendly and most importantly supportive when things weren't going ... Read Full Review
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Kerry
Toni-Ann
By : 'Lee'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : CV22
The ladies at Guild-House were amazing through the whole process of selling a property. The sale became quite complicated, due to numerous legal issues and Kerry proved to be invaluable as she constantly expedited each upcoming issue on our behalf. Can’t thank her and all at the office ... Read Full Review
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Kerry
Toni-Ann
By : 'David'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £286000
Would you recommend ? : Yes
Postcode : CV2
I represented my mother in selling and purchasing houses. Guid House estate agents were recommended to me and I'm very grateful for it. Dealing with both Kerry & Toni-Ann was a pleasure. They both went above and beyond to help progress both sale and purchases, especially due to issues ... Read Full Review
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Toni-Ann
Kerry
By : 'Jason'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £127000
Would you recommend ? : Yes
Postcode : CV21
Me and my partner have just sold our flat using Guild House and the service has been second to none. Firstly Toni dealt with the photos, viewings etc to achieve the sale and negotiated a decent price for us in a difficult market. Over the next 4 months ours wasn't the easiest journey to ... Read Full Review
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Kerry
By : 'Daniel'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV21
Brought my first house through Guild House Estate Agents with Kerry as the estate agent for the seller. Throughout the process there was a clear line of communication and any queries I had were responded quickly. Kerry was professional, honest and gave useful advice. Would ... Read Full Review
