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Crook & Blight
3.6/5, 20 Reviews
65% Recommended
80% sales valuation accuracy
0% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
The estate agency practice of "CROOK & BLIGHT" has proved, since opening in 1990, to offer one of the most successful ways of SELLING or RENTING all types of residential property in Newport.
"As an estate agent myself..."
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1 Star Review
By : 'Anonymous'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : NP19
8 Dec 2017
People found this helpful6
As an estate agent myself when I purchased my first property I really expected a completely different service to the one I was given from this agent. The initial viewing with the estate agent was good but from that point and when my offer was accepted I had NO contact at all from the estate agent except for a email that went into my junk from a 'sales progressor' which was telling me that the property I have had my offer accepted on is in fact a leasehold house not a freehold house... funny that they didn't know this information a day before when I made my offer? and didn't even want to call me to let me know and to break the disappointing news to me? I asked for advice from the agent regarding leasehold houses in the area, I was given no help and understanding and I had to do my own research. I would have expected the estate agent to have tried to re-assure me and help me make a decision about buying a leasehold house, not make me feel like I was bothering them and being fobbed off with a rubbish unprofessional response with no helpful information. I turned to my own company, solicitors and managers for the information I needed which should have been provided by the estate agent I was purchasing through. The 'sales progressor' wasn't a sales progressor and she didn't do her job of chasing or updating.... I was told she was too busy every time I called. I wasn't a nervous buyer or someone who didn't know the process but if I was, I would have felt completely let down and disappointed with the agent that they make no contact and didn't want to help me in any way to get the transaction moving... TIP get a good solicitor if you are going to buy through this agent. Finally I got to the exchange and completion after over 5 months (this transaction should have been completed within 8 weeks in my experience) this was due to the vendors solicitor not having the right information and dragging things out due to the property being leasehold. They would not entertain helping me purchase the freehold and if I ever spoke to the agent they were completely disinterested in helping me as well. On the day of completion I was so excited to pick up the keys for my first purchase. I went into the estate agent excited and happy.. I left feeling deflated. I walked into the shop, wasn't greeted by any staff they just looked at me? I then went up to the girl sat on a desk whilst 2 men stood and had a conversation in the office and ignored me. I advised the woman it was my completion day and I was picking up the keys for my new home. She didn't congratulate me or say anything, she grabbed a single envelope with one key and gave it to me and made me sign a form, that was it! I was so shocked as when any of my purchasers come into the office to pick up their keys I greet them with a smile and excitement, a bottle of bubbly, a personalized card and a bag of goodies!! Also, where are the other keys? Do they have any? is that it? I just stood there thinking I can't believe that is it? I was so shocked to receive such a poor service all round by this estate agent. When I sell the house I would not use this agent due to the service I received purchasing. Estate agents need to step up their service levels as they won't be getting repeat business... it doesn't take a lot?? Just a few phone calls along the process, help and advice (which is what they get paid to give?) and a congratulations on your new home would have been nice!!
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Debbie Watkins
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80.00% | 89% | £325,000 | £405,000 |
| Lettings | 0% | 89% | £600 | £600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 4 | 2 | 3 | 0 | 1 | 1 | 1 | 5 |
Address
Crook & Blight
Bank Buildings67 Bridge Street, Newport, Gwent
NP20 4AQ
01633 222 333
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Poor customer ...
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2 Star Review
By : 'David'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NP19
2 Nov 2025
People found this helpful0
Recently attempted to arrange a viewing on a property sale in Argosy Way. Communication is poor, staff are rude and they don't respond to ... Read Full Review
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AVOID is My ...
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1 Star Review
By : 'jmayers'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NP20
20 Oct 2023
People found this helpful0
They don't return calls always seems to go to voicemail then after 3 voicemails left and numerous other call I finally get a return call 5 days later! when you ask to view a property even though its still active on Rightmove and their website it under offer no contracts exchange AVOID is ... Read Full Review
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Rental ...
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5 Star Review
By : 'Jack'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NP10
6 Dec 2022
People found this helpful0
Anthony has now shown us two properties and had been extremely helpful. Good advice given and very friendly. Putting myself and my grandson at ease and could answer questions that we had. Would highly recommend this ... Read Full Review
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Help full and ...
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5 Star Review
By : 'JERRYIRWIN41'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Online Auctions
Sold price : £325000
Would you recommend ? : Yes
Postcode : NP18
21 Oct 2022
People found this helpful0
Anthony was super help full and quickly found answers to all our questions. Knowledgeable about the property and surrounding area ... Read Full Review
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My experience with all the ...
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5 Star Review
By : 'Debbie'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NP19
12 Nov 2021
People found this helpful0
My experience with all the staff at Crook and blight has been excellent. From the reception team to the Anthony who does house inspections. But in particular Becci who deals with rental property. Every time I ring with an issue or concern she always goes above and beyond to help and rectify the ... Read Full Review
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Everyone was really lovely ...
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5 Star Review
By : 'Chelsea'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NP20
15 Oct 2021
People found this helpful0
Everyone was really lovely and welcoming Anthony was brilliant and help 100/10 would recommend to any of my friends or ... Read Full Review
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We used Crook & Blight ( ...
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5 Star Review
By : 'Lynne'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( As a Vendor )
Sold price : £405000
Would you recommend ? : Yes
Postcode : NP10
15 Oct 2019
People found this helpful0
We used Crook & Blight ( Newport) to sell my mums house. They were highly knowledgeable about the market in this area and were very efficient at keeping us informed about the process every step of the way as well as offering a highly competitive costed approach. They gave us great advice ... Read Full Review
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First Class ...
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5 Star Review
By : 'Sarah'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE6
8 Jun 2019
People found this helpful0
I just wanted to say thank you to Crook and Blight for their first class service from beginning to end! Answered questions and so knowledgeable. Thanks ... Read Full Review
Comments on Agent Fees
Good
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Excellent ...
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5 Star Review
By : 'Angharad'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NP10
29 Jul 2018
People found this helpful0
Highly recommend Crook and Blight as they have provided an excellent service throughout the purchase of my new property. The whole team have communicated with me on a regular basis throughout the journey from initial offer to final completion date. It was a real ... Read Full Review
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As an estate agent myself ...
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1 Star Review
By : 'Anonymous'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NP19
8 Dec 2017
People found this helpful6
As an estate agent myself when I purchased my first property I really expected a completely different service to the one I was given from this agent. The initial viewing with the estate agent was good but from that point and when my offer was accepted I had NO contact at all from the estate agent ... Read Full Review
Comments on Agent Fees
N/A
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Disappointing to say the ...
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1 Star Review
By : 'Philli'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NP20
7 Jun 2017
People found this helpful4
Disappointing to say the least. On the intial visit to the property the service we had was great. Following this I think poor sums it up. The estate agent we dealt with openly seemed to favour another party making an offer on the property and seemed to only hinder us in trying to purchase the ... Read Full Review
Comments on Agent Fees
NA
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Just like to say big THANK ...
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5 Star Review
By : 'Rhianon'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NP20
25 Nov 2016
People found this helpful0
Just like to say big THANK YOU to all the staff at Crook and Blight for your brilliant service -- from beginning to end ! Such a lovely team--always greeted with a friendly face ! Good local business! Thank you Richard ... Read Full Review
Comments on Agent Fees
Very good
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Long standing customer of ...
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5 Star Review
By : 'Jo'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP19
21 May 2014
People found this helpful1
Long standing customer of Crook and Blight previously selling and more recently renting as a landlord. I found this site through google and was very surprised at some of the reviews. They have always been very honest and very proffessional and I can't recommend them highly enough. PS I agree with ... Read Full Review
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I don't usually comment on ...
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5 Star Review
By : 'rob'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP18
28 Nov 2013
People found this helpful2
I don't usually comment on these sites but I've just read a review by a tenant and the things they complain about are the reasons I've trusted crook and blight for so long. I want my agent to check the house regularly! I want my agent to do a detailed inventory of the house! I want them to be ... Read Full Review
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Very helpful to start, once ...
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1 Star Review
By : 'Angry.tenant'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP19
29 Oct 2013
People found this helpful3
Very helpful to start, once you've handed over the admin fees the harass you with phone calls, letters and emails. They inspect properties every 4 months .... Invasion of privacy if you ask me?! I don't want a stranger going through my house. I don't pay a bond to wreck the place?! Inventory is ... Read Full Review
What agent could do to change your mind?
James you\'re too arrogant and very rude.
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By : Jo
21 May 2014It sounds like they've just been looking after the landlord's property correctly! As a landlord I'd be...
I have sold and bought houses ...
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2 Star Review
By : 'Loulou'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NP19
28 Aug 2013
People found this helpful3
I have sold and bought houses through Crook & Blight in the past and have always received a good service so when I needed to rent my house out I naturally went with them. What a mistake!! My tenants have always paid their rent on time. However I never receive it within the 5 days that C & B ... Read Full Review
What agent could do to change your mind?
Pay rent to landlords on time!!!
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I have both purchased and ...
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5 Star Review
By : 'Bacaro'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
21 Sept 2011
People found this helpful2
I have both purchased and sold several houses with Crook and Blight over the last 10 years, I have always found them to be highly experience, efficient, polite, punctual and extremely competitive. All of their team from owner to office team are well-mannered and passionate about what they are ... Read Full Review
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Well, where to begin.... to ...
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1 Star Review
By : 'ticked'
Branch : Newport, Bank Buildings67 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Dec 2010
People found this helpful6
Well, where to begin.... to start with they didn't tell the original tenants of our viewing, they didn't bother turning up for the viewing, they missed an appointment to sign contracts without warning, they rang my fiance at work via her HQ when she explicitly told them not to, Mr Crook who was ... Read Full Review
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By : writer2011
21 Sept 2011All I can say is that I've got 5 houses with Crook and Blight which have been rented out solidly for 8 years and have had exemplary, personal service throughout. I can only presume you left the place ...
The service offered by Crook ...
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1 Star Review
By : 'landlordbeware'
Branch : Newport ,Bank Buildings67 Bridge Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
19 Nov 2010
People found this helpful4
The service offered by Crook and Blight is poor to say the least. They seemed disinterested on most occasions, downright rude on others and lacked knowledge both of the properly they were trying to let and the current legislation relating to lettings on all occasions. On no occasion during my ... Read Full Review
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By : Rob1968
2 Apr 2011Come on, these first two are clearly fake reviews. Look at the names. Probably by one of the other agents and I have a pretty good idea. I've been selling and letting through Crook & Blight for 10...
What sellers pay this agent ...
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1 Star Review
By : 'buyerbeware'
Branch : Newport ,Bank Buildings67 Bridge Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
2 Oct 2010
People found this helpful1
What sellers pay this agent to do is beyond me. As a former estate agent, I would be appalled if my company provided such a dire level of service to its vendors and prospective purchasers alike. One word describes this company and it's lazy. I have viewed 7 properties with this agent and not one ... Read Full Review
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By : Switchedonbuyer
24 Oct 2012As a current seller who carries out my own viewings i wonder if you considered that the reason the appointments are not accompanied is down to the owners wishing to carry them out themselves!!!!...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
