Derby, DE1
1.2/5, 17 reviews
6% recommended
50% sales valuation accuracy
20% sales fee satisfaction
50% lettings valuation accuracy
17% lettings fee satisfaction

“When dealing with a company that is nationally recognised I ......”

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May 10,2011
Minithumbdown
By: 'Joe Public'
May 10,2011
5 people found
this helpful
When dealing with a company that is nationally recognised I would have expected the service provided to at least meet basic standards.
It would appear I have been a little misguided in my expectation of the quality of care and standard of professionalism and service that this company are capable of delivering.
The service and support received by ourselves has at best been sub-standard
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Opening Hours
Address

Frank Innes
18-22 St James Street
Derby
Derbyshire
DE1 1RN
01332 295974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 20% £0 £0
Lettings 50% 17% £445 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 0 9 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Worst experience with Frank Innes..not worth rating...”

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Jan 19,2020
Minithumbdown
By: 'Ruta'
Jan 19,2020
2 people found
this helpful
I am from India and was staying along with my colleague in UK for a year in a house let by Fank Innes. First of all the house was not given at the promised time. Taking advantage of our need, they gave us the house ...
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“Terrible Experience Letting my property through them...”

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May 29,2018
Minithumbdown
By: 'Miss P.'
May 29,2018
3 people found
this helpful
Rating 0 I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left ...
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“I am very interested in this property I saw on ......”

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Aug 06,2015
Minithumbdown
By: 'Haritha'
Aug 06,2015
3 people found
this helpful
I am very interested in this property I saw on rightmove & called the office 1 week ago.After waiting for 25 minutes I finally got to speak to an agent.The first response was that the property did not belong to them despite me being very sure....
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“I'd like to leave a review to give some positive ......”

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Jun 07,2015
Minithumbup
By: 'Adam Morrison'
Jun 07,2015
0 people found
this helpful
I'd like to leave a review to give some positive feed back on Frank Innes. I found the company very professional and easy to work with throughout the process of letting my property. When I first had the agents round to negotiate a deal as ...
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“Awful service, no call back, broken promises. Late for appointments ......”

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Apr 16,2015
Minithumbdown
By: 'UnhappyCamper'
Apr 16,2015
0 people found
this helpful
Awful service, no call back, broken promises. Late for appointments with no courtesy call to inform me. Poor communication, system failures that left me out of pocket. THE worst unorganised agents I have ever used! I am now switching agents to IMS....
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Comment on agent fees
Fees taken for contract that was never written up. Left me with a rolling month contract that tenants took advantage of and left. Left me with empty property and no communication.
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“Walked into the office one day in May whilst browsing ......”

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Jun 30,2014
Minithumbdown
By: 'Run, run far away'
Jun 30,2014
1 people found
this helpful
Walked into the office one day in May whilst browsing Letting Agent's windows for a property. Asked on a whim if they had any studio flats suitable for two students to share, was transferred to Adam, who showed us around the flats in the complex ...
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What agent could do to change your mind?
- process applications in time for tenants to move in. - Maintain any form of contact with customers. - Create better organisational structures to reduce the possibility of lost paperwork. - Implement a better computer system as "the E-mail server is down"/ "We;re undergoing IT maintenance" excuses get old, fast. - Have cases handled by a single employee from start to finish, to avoid miscommunications between staff members. Learn how to call customers, instead of repeated saying "We'll give you a call", but never actually picking up the phone.
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“They have very poor communication and is difficult to contact ......”

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Jun 14,2014
Minithumbdown
By: 'Harry'
Jun 14,2014
0 people found
this helpful
They have very poor communication and is difficult to contact them.I like the property they managed and secured it paying 200£ as a deposit.Today when going to sign the contract, I am informed that I need to pay 220£ for referencing plus 60£ of admin fees....
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What agent could do to change your mind?
Drop the fees down
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“As soon as the property came up I rang but ......”

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Apr 14,2014
Minithumbdown
By: 'Irritated prospective Tenants'
Apr 14,2014
0 people found
this helpful
As soon as the property came up I rang but my call was not returned so I called again, "someone" will call me back. Wrong - each time (three before actually speaking to someone who felt able to take a booking enquiry). I then made ...
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What agent could do to change your mind?
As soon as the property came up I rang but my call was not returned so I called again, "someone" will call me back. Wrong - each time (three before actually speaking to someone who felt able to take a booking enquiry). I then made an appointment to view and when I rang to confirm the appointment I had made they had no record...so I made another appointment even though I was dubious about the appalling service. It's a good job I rang to confirm the appointment the day before driving 60 miles to view the propoerty since it had been let days before. I cannot believe the total and absolute incompetence. I have sold and am looking for a property in a different county, not to be the butt of the branches jokes. It would be nice if these pople had some consideration. I will be looking to buy shortly and will avoid any Frank Innes and subsidiaries like the plague.
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“DO NOT EVER EVER EVER EVER EVER HAVE ANYTHING TO ......”

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Nov 11,2013
Minithumbdown
By: 'Timmyk'
Nov 11,2013
0 people found
this helpful
DO NOT EVER EVER EVER EVER EVER HAVE ANYTHING TO DO WITH THIS AGENT (ALSO KNOWN AS FRANK INNES IN DERBY) the house wasn't cleaned when we moved in. We couldn't get in any other door than the front one because they forgot to leave ...
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What agent could do to change your mind?
Gone out of business
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“been living in one of their properties for 3 years, its ......”

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Dec 14,2012
Minithumbdown
By: 'Honestreviewer'
Dec 14,2012
3 people found
this helpful
been living in one of their properties for 3 years, its damp and finally had enough of noisy neighbours, renewal fees phenomenal, charge £60 to move a rent payment date, asked us to give 2 months notice and gave us no warning they were putting a board back ...
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By: Legal eagle
Dec 14, 2012
View all comments (1)
If they want to be difficult - dont allow them access for viewings. They can't force you allow viewings as legally, you have the right of quiet enjoyment and contract overrides contract - so it doesnt matter what it says in the tenancy agreement - if they ignore your rights, they will be in breach of the Protection from Eviction Act - which is a criminal offence. Remember, NO ONE can enter your home without your EXPRESS consent. Just a thought. ...

“AVOID AT ALL COST! The staff at the Derby branch ......”

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Sep 22,2012
Minithumbdown
By: 'Crazed Customers'
Sep 22,2012
3 people found
this helpful
AVOID AT ALL COST! The staff at the Derby branch of Frank innes are money grabbing, unreliable, unreasonable, dishonest and incompetent. Here are some of the reasons why this agency should be avoided; -Communication no existent unless it benefits them. -Losing ID documents e.g. ...
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What agent could do to change your mind?
Do there jobs properly!!
Attached Filesnbsp;
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By: Tania
Jan 11, 2013
View all comments (1)
I totally agree - see my review ...

“A very dishonest and unprofessional group. I have dealt with ......”

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Jun 21,2012
Minithumbdown
By: 'JI'
Jun 21,2012
4 people found
this helpful
A very dishonest and unprofessional group. I have dealt with Frank Innes on two differnet occasions. FIrst time I wanted to view a house ;; kept posptponding the date of viewing saying that they could not get hold of key from the Landlord. Evetually viewed the ...
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“They arranged viewings that they didnt bother turning up to ......”

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May 17,2012
Minithumbdown
By: 'LOUISE'
May 17,2012
5 people found
this helpful
They arranged viewings that they didnt bother turning up to waited for over an hour when i contacted them no apologie. Was told no one else had viewed property and then told it was gone which to this day is still up for let . Was ...
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What agent could do to change your mind?
COULD HAVE HAD SOME MANNERS THERE FREE IN LIFE
Attached Filesnbsp;
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By: Tania
Jan 11, 2013
View all comments (1)
Totally agree - see my review ...

“Nothing but trouble. Please stay away. I promise you that ......”

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Jan 23,2012
Minithumbdown
By: 'Very irate customer'
Jan 23,2012
3 people found
this helpful
Nothing but trouble. Please stay away. I promise you that you will regret any dealings that you have with them. They are dishonest & very unprofessional. They have really messed me about, lied to me & about me & i am taking them to court....
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“I recently rented a property through this company and have ......”

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Oct 28,2011
Minithumbdown
By: 'weekendfun44'
Oct 28,2011
4 people found
this helpful
I recently rented a property through this company and have some constructive comments to make. 1) I received the email with the attachments for telecoms, insurance etc, at this point if I had wished to take up the offer I would have organised it but I ...
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What agent could do to change your mind?
Better communication and deal with any problems
Attached Filesnbsp;
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“Completely awful, I would recommend giving these agents a very ......”

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Aug 10,2011
Minithumbdown
By: 'Matstrutt'
Aug 10,2011
1 people found
this helpful
Completely awful, I would recommend giving these agents a very wide birth, nothing but problems....
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“When dealing with a company that is nationally recognised I ......”

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May 10,2011
Minithumbdown
By: 'Joe Public'
May 10,2011
5 people found
this helpful
When dealing with a company that is nationally recognised I would have expected the service provided to at least meet basic standards. It would appear I have been a little misguided in my expectation of the quality of care and standard of professionalism and service ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Frank Innes, Derby DE1 1RN


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