My partner and I had a bad experience trying to view a property to buy recently. They had no record of the appointment (I'd spoken to them to arrange it only a few days before), we were then kept waiting while the salesman disappeared, told us the vendor was out - although we walked round a short time later and she was just leaving her house - and said she'd been there all morning. Overall impression was that they didn't feel comfortable (I'm being generous with that reaction) dealing with two men. Yes, a gay couple in London looking to spend quite a bit of money on a new house. Shocking! Generally disinterested, unprofessional and with so many other estate agents on Hoe Street, definitely worth avoiding.