Pennycuick Collins
Birmingham, B16
1.4/5, 19 reviews
11% recommended
0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
0% lettings fee satisfaction

“For property management, Pennycuick Collins is at best incompetent. Service ......”

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May 10,2011
Minithumbdown
By: 'Shiloh'
May 10,2011
8 people found
this helpful
For property management, Pennycuick Collins is at best incompetent. Service charges escalate while service levels and the property itself is left to deteriorate. Although the minority of leasehold owners had had suspicions for years, it was only after the freehold on my block was sold and PC duly fired, that the full extent of their mismanagement became apparent.
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Opening Hours
Address

Pennycuick Collins
54 Hagley Road
Birmingham
West Midlands
B16 8PE
0121 456 1700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 50% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 0 3 0 0 0 0 1 10
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Communication is terrible. They've produced......”

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Nov 19,2020
Minithumbdown
By: 'Chad'
Nov 19,2020
0 people found
this helpful
Communication is terrible. They've produced charges which they're unable to verify, and when challenged they sent the same responses, despite the fact some of the things we were being billed for were not on site - example "gym cleaning costs". We have no gym. Their ...
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“Robbing Rogue Traders...”

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Sep 18,2020
Minithumbdown
By: 'P M Barry'
Sep 18,2020
1 people found
this helpful
They are absolutely disgraceful! S/C has gone from £2,500 pa to £14,000 pa. Most flats are bought outright, mostly by Pensioners! We are being told we must pay for asbestos removal & new roof while scaffolding in situ! We have contacted a Solicitor to fight this ridiculous ...
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“Complete cowboys...”

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Jun 22,2020
Minithumbdown
By: 'Jack Whitby'
Jun 22,2020
3 people found
this helpful
The Co-operative is the landlord of my block, but since Pennycuick Collins became the managing agents the service charges have tripled, and the work being carried out has either been unnecessary or to a very poor standard. I've raised this with them on several occasions ...
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“Money grabbing swines! Extortionate service c......”

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Mar 18,2020
Minithumbdown
By: 'Indi'
Mar 18,2020
2 people found
this helpful
Money grabbing swines! Extortionate service charges. I have recently moved into my rental property and have seen how absolutely little these ** do. Cars get stolen from the car park and they are yet to bring in cctv, which they have been telling me for years ...
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“They extort money out of property owners, abu......”

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Jan 16,2020
Minithumbdown
By: 'Daniel Smith'
Jan 16,2020
2 people found
this helpful
They extort money out of property owners, abusing service charge accounts for their own benefit. Complete *. NEVER deal with this company. How is it companies like this get away without being shut down?...
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By: Pennycuick Collins
Jan 21, 2020
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We are sorry to read your review and we would be grateful for an opportunity to discuss your concerns directly with you. As such, we kindly ask that you contact our offices to discuss this further on 0121 456 1700. Thank you. ...

“Service charge management...”

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Aug 31,2019
Minithumbup
By: 'P Westwood'
Aug 31,2019
0 people found
this helpful
We have been more than happy with the service provided by Pennycuick Collins since we invited them to become manging agents for exclusive residential development just over a year ago. Dale Jones and his team respond swiftly and effectively to any issue we raise and ...
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“Daylight robbery !...”

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Jan 26,2019
Minithumbdown
By: 'Batman'
Jan 26,2019
9 people found
this helpful
They have caused havoc for its residents. Trying to pay the huge amount they want every year is daylight robbery by them. Over the years they have received millions from the residents and in return did very little. The state of the properties mould in ...
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Comment on agent fees
The astronomical amount and no logical reason for it except greed
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“Completely ignore all communications...”

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Sep 12,2018
Minithumbdown
By: 'Daniel Smith'
Sep 12,2018
6 people found
this helpful
Awful company that took over the lease management for the Co-operative. They ignore your e-mails, never call you back when leaving a message, string things out for as long as possible and lie through their teeth in order to fob you off....
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Comment on agent fees
They increased the fees but for absolutely nothing it seems.
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“Awful...”

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Mar 19,2018
Minithumbdown
By: 'ARBS'
Mar 19,2018
6 people found
this helpful
Would give zero stars if I could! Definately avoid if you want to protect your investment!! Have left our property to fall into a dire state of disrepair. I have been in my property for ten years and in that time all I have seen ...
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Comment on agent fees
Very Bad!
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“AVOID AVOID AVOID!!We got rid of these money grabbers ......”

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Jan 20,2017
Minithumbdown
By: 'Terry'
Jan 20,2017
7 people found
this helpful
AVOID AVOID AVOID!! We got rid of these money grabbers and got our own agents in. It felt like we were being mugged every month. Service charge increased year on year with never any work being done. 3 years on, the development has never looked better, ...
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Comment on agent fees
Goes up year on year and they do nothing. It was up to £2000 and that was nearly 4 years ago before we binned them off.
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By: Pennycuick Collins
Jan 23, 2017
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Thank you for your comments and we are sorry to read your thoughts on the matter. A breakdown of charges is issued annually and direct lines are detailed on all correspondence so that residents are welcome to discuss any queries with us directly. Kind regards, Pennycuick Collins. ...

“Absolutely awful service. Do not use this company for property ......”

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Jul 07,2016
Minithumbdown
By: 'charliesays'
Jul 07,2016
7 people found
this helpful
Absolutely awful service. Do not use this company for property management! It takes ages to get anything done!!! We had a full time caretaker replaced by cleaners, hence the barrier never works, the front door breaks, the chute is constantly blocked and the recycling is ...
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What agent could do to change your mind?
Bad, ‚£110 per month!!!!!
Attached Filesnbsp;
Comment on agent fees
Bad, ‚£110 per month!!!!!
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By: b
May 30, 2017
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Please explain why the live-in caretaker has still not been replaced? And why we are still paying the same for a poorer service? Why was there no fire notices up until AFTER a fire? The last policeman that came here said it was fine until the last few years until you got rid of the concierge. Why is there still just a hole where the flat burned out? ...

“Pennycuick took over management of our property January 1st, 2016 and ......”

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Apr 07,2016
Minithumbdown
By: 'Mr. Hewitt'
Apr 07,2016
8 people found
this helpful
Pennycuick took over management of our property January 1st, 2016 and so far I have found their attitude to be rude and uncaring. I have spoken to a girl, whose name I will not reveal, but her consistent ignorance to see the point I was trying ...
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Comment on agent fees
Currently acceptable - as they keep telling me - lets see what happens after the first 12 months!
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“Pennycuick Collins are pee poor to say the least! They ......”

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Apr 30,2014
Minithumbdown
By: 'Sonny'
Apr 30,2014
7 people found
this helpful
Pennycuick Collins are pee poor to say the least! They are rude on the phone and extremely unhelpful.. I recently had to contact them because the flat above me had a leak which brought my ceiling down.. I contacted them and spoke to a lady ...
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What agent could do to change your mind?
Honestly nothing as far as I'm concerned I just want rid of my property but guess what I need to renew my lease but they won't even give me a rough guide price of how much it will cost unless I pay ‚£250.00.. They are rotten from the foundations
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“Well, where to start? Pennycuick manage the building in which ......”

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Apr 15,2014
Minithumbdown
By: 'Cash'
Apr 15,2014
5 people found
this helpful
Well, where to start? Pennycuick manage the building in which I live. Manage being used in the absolute loosest of terms. We hand over a little over £1300 per annum to Pennycuick, very little of which I actually see being spent on the management of the ...
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By: Miriam Fay
Feb 12, 2019
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We pay £2,000 a year and it's shameful they just take and take pure greed, nothing else ! intimidation and bullying and they make up their own rules with no supporting evidence. We feel like victims and hopefully we will successful in taking them to court for breach and mis-management of contract and get some of our money back. They should not get away with this I would urge other victims" to do the same ..... ...

“Over several years Pennycuick mis-managed the development, failing to deliver ......”

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Apr 11,2014
Minithumbdown
By: 'Never Again'
Apr 11,2014
7 people found
this helpful
Over several years Pennycuick mis-managed the development, failing to deliver on even the most basic of services. Although the Managing Partner held a prominent role within ARMA, Pennycuick "in my opinion" had a flagrant disregard for the RICS Residential Management code of practice. The mis-management ...
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What agent could do to change your mind?
Adhered to the RICS code of practice, would have been a start
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“Wow, This has to be one of the most useless ......”

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Feb 14,2014
Minithumbdown
By: 'Nelso1'
Feb 14,2014
5 people found
this helpful
Wow, This has to be one of the most useless company's i have ever dealt with. Customer service = 0. I own a property on a development they manage and must say that everyone who owns a property has the same view. There fees are extremely high, ...
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By: Lyndsey_Leach
Mar 13, 2014
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I am an Assosicate Partner with Pennycuick Collins and Head of Residential Service Charge and concerned to read these reviews. We are regulated by the RICS and a member of ARMA and ARLA and as such offer anyone with a complaint, access to our formal complaints procedure and a no cost redress procedure to the Ombudsman. If you do have a problem I would urge you to contact me directly so that I may investigate. Lyndsey Cannon-Leach ...

“They did not inforce the no subletting rule clearly stated ......”

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Jan 30,2013
Minithumbdown
By: 'Dufas1234'
Jan 30,2013
10 people found
this helpful
They did not inforce the no subletting rule clearly stated in the lease! They did nothing and are still doing nothing regarding the antisocial behavior that is going on via the sub letters in Biddulph Court Sutton Coldfield. All they want is your money!...
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What agent could do to change your mind?
We brought our property over ten years ago and "penny crooks" as i like to call them are the management company for our block. Where do i start? well firstly i certainly would not recommend this company to anyone unless you don't mind paying through the nose for their useless service!!! We have had a number of problems over the years. Pc's state that no sub letting is allowed whatsoever in our property so we stick to that but not every owner in our block does which is fine until you get some really antisocial tenants moving in. At the moment we are having problems with two people who basicly argu, fight, drug take and even smash their windows on their rented property it used to be a lovely quiet place to live now it just looks like a run down council estate block! I have contacted them on numerous occaisions and so have many other tennants and all we get is "we will look into it and call you back" guess what they never do!! We have had to have the police out many times to this address due to antisocial sub letters, And again we ring Pc's with relavant details off the police and still they do nothing.. The lastest we had off them over a month ago was they can not contact the owner of the flat so basicly they are powerless against the sub letters and to be honest i don't believe a single word they say!! Unless it involves money Pc's arn't the slitghtest bit interested so my next step is for me and my neighbors to possibly hold back our yearly management fee of around 1200 and see if they take notice of that!! I'm not sure of the legal implications against us as yet but it can't be any worse in living next door to these scum bags who have so far ruined any chance of us selling our property.. While i'm here i might as well mention last year i had my windows changed we had to pay Pc's ‚£250 to allow us to make the improvements they said it was for the surveyor fee's to inspect the windows after work was completed, guess what they never made that inspection! Last year we wanted to know how much a least extension would cost us, But guess what they wanted ‚£250 for a so called inspection of the property to determin the cost of the lease extension!! they wouldn't even give us a rough estimate without paying!! My neighbour recenlty renewed hers at a cost of around ‚£12000 which considering the value of the propertys have dropped by 30% since the crash is totally unaceptable in my eyes!! To this day i am not sure who is the actual property manager one day i'm told it's Angela Hardy the next time It's Natalie steadman and recently i was told it is some block called Richard! I had best sign off otherwise i would go on all night.
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By: Lyndsey_Leach
Mar 13, 2014
View all comments (1)
I am an Assosicate Partner with Pennycuick Collins and Head of Residential Service Charge and concerned to read these reviews. We are regulated by the RICS and a member of ARMA and ARLA and as such offer anyone with a complaint, access to our formal complaints procedure and a no cost redress procedure to the Ombudsman. If you do have a problem I would urge you to contact me directly so that I may investigate. Lyndsey Cannon-Leach ...

“For property management, Pennycuick Collins is at best incompetent. Service ......”

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May 10,2011
Minithumbdown
By: 'Shiloh'
May 10,2011
8 people found
this helpful
For property management, Pennycuick Collins is at best incompetent. Service charges escalate while service levels and the property itself is left to deteriorate. Although the minority of leasehold owners had had suspicions for years, it was only after the freehold on my block was sold ...
read full review
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“I have received an exceptional service from the Lettings Staff /......”

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Mar 30,2011
Minithumbup
By: 'Kean1'
Mar 30,2011
1 people found
this helpful
I have received an exceptional service from the Lettings Staff /Property Management Staff here they offer a tailored and personal service they are very active in seeking tenants and my property is tenanted almost 100% of the time....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Pennycuick Collins, Birmingham B16 8PE


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