The Purple Property Shop Limited
Bolton, BL1
4.7/5, 25 reviews
92% recommended
100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“I was extremely disappointed with the service we received from ......”

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Jul 08,2014
Minithumbdown
By: 'Dissatisfied'
Jul 08,2014
7 people found
this helpful
I was extremely disappointed with the service we received from this agency. There were numerous small mistakes that kept adding up to bigger pictures and when I asked for details to be changed or corrected I received emails telling me it was done only to go on the website several weeks later to find it still hadn't been changed according to my instructions. We had 2 properties up with them both of which were valued by the manager and when we hadn't had much interest about 10 weeks later he informed me it was because both houses were vastly overpriced, at the prices he recommended!! We had to call them several times to get any feedback on the few viewings we did have and when I wrote in to complain about all the small things the manager wrote back telling me they were all minor details and I didn't really have much to complain about...this was in the same letter he mentioned my property by the wrong number which when they are selling your house you would hope they would know what number you live at. They had put incorrect information on one of contracts and when I questioned it was told it was tough once it's signed by both parties it can't be changed yet the codes of conduct set down by the ombudsman clearly states terms of business can be changed as long as both parties are in agreement and it is put in writing.
The staff were not the problem here but the managers clear lack of caring and customer service were truly shocking. Needless to say we have ended our contracts and changed agents!!
What agent could do to change your mind?
I ended up doing their job for them so they had certainly not earned the fees they were asking for.
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Opening Hours
Address

The Purple Property Shop Limited
482 Blackburn Road
Bolton
Lancashire
BL1 8PE
01204 598979

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £89,000 £230,000
Lettings 100% 99% £475 £525
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 3 0 11 1 8 0 0 1
Areas covered
  • Bolton
  • Farnworth & Kearsley
  • Horwich
  • Westhoughton
  • Bury
  • Tottington
  • Burnley
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“This company are a disgrace !!! I recently ha......”

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Jul 28,2021
Minithumbdown
By: 'Marylyn'
Jul 28,2021
0 people found
this helpful
This company are a disgrace !!! I recently had an offer accepted on a property this company were dealing with. After weeks of them ignoring calls and emails from my solicitor and my estate agent I managed to speak to the manager that told me a ...
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“Amazing service...”

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Feb 05,2019
Minithumbup
Lynne
By: 'Happy'
Feb 05,2019
0 people found
this helpful
I cannot praise highly enough the service received from Lynne and all the staff at Purple Property. I was buying through them and nothing was too much trouble. Lynne kept me informed every step of the way and even provided tissues when things started to ...
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“Sale of bungalow...”

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Jan 30,2019
Minithumbup
By: 'Daughter'
Jan 30,2019
0 people found
this helpful
We were very pleased to find a local agent with such friendly professional staff and accompanied viewings. From the original valuation to completion we were kept informed by phone and email and any queries or problems were dealt with quickly and efficiently. Excellent service!...
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Comment on agent fees
Good especially the inclusive option.
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“Very quick sale...”

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Jan 30,2019
Minithumbup
By: 'Holt'
Jan 30,2019
0 people found
this helpful
Thank you to the Bolton shop. The house was photographed, advertised for sale, viewed and sold within the space of 8 weeks. Did the viewing ourselves but kept informed by phone and email about viewing appointments....
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Comment on agent fees
Great all in one fee.
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“Kept us constantly informed...”

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Dec 09,2018
Minithumbup
Lynne
By: 'Sara'
Dec 09,2018
0 people found
this helpful
Lynne provided feedback at all stages of the sale without us having to chase. Rang us back when she said she would and liased with the solicitors on our behalf...
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Comment on agent fees
Good
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“Sale of house...”

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Nov 11,2018
Minithumbup
Lynne
By: 'Barbara'
Nov 11,2018
0 people found
this helpful
We used this company to sell our house and also to show the buyers around when we were not in. I found them to be very professional and friendly. Lynne helped us so much, always there and returning our calls. I would definitely use this ...
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Comment on agent fees
good
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“Not What I Expected...”

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Oct 27,2018
Minithumbup
By: 'P'
Oct 27,2018
0 people found
this helpful
Dont get me wrong this is not a slagging off. I have in the past bought a number of properties, and had to use estate agents in the past. These have always made the stereotypical / joke image of an estate agent seem under representative. Living ...
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Comment on agent fees
I dont have much experience in selling houses to compare them to. But the all in fee that included, them doing all of the viewings and sorting solicitors etc seem very reasonable knowing how much I had to pay for legal fees alone when purchasing this house
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“Mrs...”

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Oct 26,2018
Minithumbup
Lynne
By: 'Jane'
Oct 26,2018
0 people found
this helpful
Excellent service throughout I would highly recommend to others , especially Lynn who dealt with my purchase she was very helpful in all aspects including arranging my mortgage advisor...
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“Very impressed...”

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Oct 26,2018
Minithumbup
By: 'Joan'
Oct 26,2018
0 people found
this helpful
I have completed the sale of my house today and I am very pleased with the service I received from everyone in the office. They managed my viewings, they were at the end of the phone if I needed to speak, and were professional but ...
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Comment on agent fees
I went for the full package and although it was the priciest, for me it was value for money, I didn’t have to do anything, they took the stress away from me.
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“Top service from start to the end...”

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Oct 09,2018
Minithumbup
By: 'Alexb'
Oct 09,2018
0 people found
this helpful
Very friendly, always reply quickly and made the whole buying process simple. Would highly recommend this company for buying and selling....
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“Simple and easy to use this company :)...”

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Oct 03,2018
Minithumbup
Natasha
By: 'Stephen'
Oct 03,2018
0 people found
this helpful
My first buy to let was nervous and I didn't have a clue what to expect but Natasha and staff at the purple property shop were very helpful throughout, made it simple and stress free! Any questions they were always a call away and kept ...
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Comment on agent fees
Agent fees were good.
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“Excellent...”

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Sep 24,2018
Minithumbup
Lynne
By: 'Nick'
Sep 24,2018
0 people found
this helpful
All staff at the Bolton shop are friendly and helpful. They made our experience of sale and purchase very smooth with no major hiccups I would recommend them to family and friends and I would definitely use again the future...
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Comment on agent fees
The fees are very reasonable
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“Property Sale...”

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Sep 06,2018
Minithumbup
By: 'Carlton'
Sep 06,2018
0 people found
this helpful
Overall excellent service. Was originally worried we had chosen wrong when the first 2 viewers were left waiting for 10mins at the property because sales advisor was late. But after that everything ran smoothly.. We got around 18 to 20 prospective buyers during the sale. Always let me ...
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Comment on agent fees
We paid upfront with the fees so we saved around £800 on what would have been the final fees.
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“Lynne Mason...”

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Sep 04,2018
Minithumbup
Lynne
By: 'Peter'
Sep 04,2018
0 people found
this helpful
We recently bought a property through Purple Properties in Bolton. We were shown the property and agreed to purchase it. We were then introduced to Lynne Mason and from the day we met her to the day of completion, Lynne was superb. She kept us ...
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“Excellent Service...”

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Sep 03,2018
Minithumbup
Natasha
By: 'James'
Sep 03,2018
0 people found
this helpful
Very happy with the service from the team thus far. This was my first time renting a property so I was very new to the whole experience. Natasha was brilliant, answered all my questions, and made the whole transition completely seamless....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Great help and communication!...”

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Aug 08,2018
Minithumbup
Lynne
By: 'GH'
Aug 08,2018
0 people found
this helpful
Lynne from the purple property shop was incredibly helpful and patient with us whilst we were buying our first home! She answered all our questions and thoroughly explained everything. Thank you for helping us - It was stressful at times, but Lynne was there at ...
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By: Sally Jones
Aug 08, 2018
View all comments (2)
Many thanks for your lovely review. I will pass your comments on to staff, in particular Lynne. ...

“Amazing Support...”

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Aug 03,2018
Minithumbup
Natasha
By: 'Simon'
Aug 03,2018
0 people found
this helpful
It's been two years now since we've been with Purple Property, renting for the first time. We've been so happy that for another year we are planning on remaining with them. Before we moved in, we heard all the usual stories about the problems people ...
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“Amazing Support...”

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Aug 03,2018
Minithumbup
Natasha
By: 'Simon'
Aug 03,2018
0 people found
this helpful
It's been two years now since we've been with Purple Property, renting for the first time. We've been so happy that for another year we are planning on remaining with them. Before we moved in, we heard all the usual stories about the problems people ...
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By: Sally Jones
Aug 03, 2018
View all comments (1)
Hi Simon many thanks for such a lovely review. I will pass on your comments to Natasha. ...

“Excellent communication...”

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Jul 25,2018
Minithumbup
Lynne
By: 'Mark'
Jul 25,2018
0 people found
this helpful
We have just bought a property through The Purple Property Shop and it was a pleasant experiance. We mainly dealt with Lynne who was fantastic at keeping us upto date on progress and really made us feel at ease. As this was our first ever ...
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Comment on agent fees
N/A
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“Me and my girlfriend was buying our first house and ......”

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Mar 27,2017
Minithumbup
James
By: 'Trevor'
Mar 27,2017
0 people found
this helpful
Me and my girlfriend was buying our first house and we was very happy with the guys at Purple. Our main contact was James who dealt with our offer and phoned us up with updates throughout. A dream come true to have our own house. ...
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Comment on agent fees
I didn't pay fees - I was a buyer
Was this helpful? Yes

“Really happy with the service. They sold our mums house ......”

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Mar 20,2017
Minithumbup
James
By: 'Tracey'
Mar 20,2017
0 people found
this helpful
Really happy with the service. They sold our mums house and did it quite quickly with out any fuss. I like the way they wrote the property information up and they did nice photos. Nice to talk to and James called my sister a few ...
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Comment on agent fees
The fees were competitive. We have a few valuations and these gave us a choice on what service we wanted and we didn't feel pushed in to anything. Nice chap who valued it.
Was this helpful? Yes

“I initially had my house on the market with another ......”

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Mar 10,2017
Minithumbup
By: 'Catherine'
Mar 10,2017
0 people found
this helpful
I initially had my house on the market with another estate agent in Bolton and after a few months with limited interest a friend recommended The Purple Property Shop to me. Right from the start I noticed the difference, the photos were much clearer and ...
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Comment on agent fees
I thought the fees were fair for the level of service they offered.
Was this helpful? Yes

“When we came to sell our house we booked 3 valuations, ......”

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Feb 27,2017
Minithumbup
By: 'Sam'
Feb 27,2017
0 people found
this helpful
When we came to sell our house we booked 3 valuations, and while the other 2 were OK, Matt from Purple Property Shop was a different class, he spent over an hour explaining everything to us in detail and their fees were a fraction of the other ...
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Comment on agent fees
I found their fees to be good value as we went for the package that included legal fees.
Was this helpful? Yes

“Nice people. Helpful and they kept me updated. The whole ......”

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Feb 13,2017
Minithumbup
By: 'Graham'
Feb 13,2017
0 people found
this helpful
Nice people. Helpful and they kept me updated. The whole process of selling my house was much easier than I thought. Have already recommended them to others....
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Comment on agent fees
I went for the pay up front and paid half price on the fees - well worth it.
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“I was extremely disappointed with the service we received from ......”

Share on :
Jul 08,2014
Minithumbdown
By: 'Dissatisfied'
Jul 08,2014
7 people found
this helpful
I was extremely disappointed with the service we received from this agency. There were numerous small mistakes that kept adding up to bigger pictures and when I asked for details to be changed or corrected I received emails telling me it was done only to ...
read full review
What agent could do to change your mind?
I ended up doing their job for them so they had certainly not earned the fees they were asking for.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are always keen to resolve any concerns our clients have regarding the service they have received, so please give us a call to chat to us.

If you would like to know more about our complaints procedure please contact us and we will forward to you a copy of our complaints procedure.
Last updated at 1:45 PM 26/07/2018 by Sally Jones

Awards won by The Purple Property Shop Limited, Bolton BL1 8PE



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