“Terrible Terrible Terrible!...”
1 Star Review
Jun 17,2020
By:
'FS'
Jun 17,2020
Services: Property Management
Would you recommend?: No
Postcode: SL4
Property Management
Postcode: SL4
0
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Terrible Terrible Terrible!
They manage bears rails park in windsor and charge £25,000 just for garden maintenance. All they do is cut the grass.
Highly incompetent...
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“Beware: Today this company is renamed JM Estates / Encore (based ......”
1 Star Review
Jan 27,2020
By:
'AGENT'
Jan 27,2020
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: No
Postcode: RG1
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: RG1
2
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Beware: Today this company is renamed JM Estates / Encore (based in Cambridge).
In 3 words: Bl**dy expensive, useless and incompetent
Unable to properly apportion service charges, with 3 units paying 0 service charge until in 2010, until I went to the LVT. The major works were a disaster, ...
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Comment on agent fees
Site Managing Agents fees mixes 2 different leases. This means you are paying for some elses property. So far I have had to pay out for 23 years for 3 units, new steel steps etc
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“Their action is legal action - no action on requested repairs...”
1 Star Review
Jan 30,2019
By:
'Potholes'
Jan 30,2019
Services: Property Management
Would you recommend?: No
Postcode: SL4
Property Management
Postcode: SL4
1
people found
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They supposedly manage Imperial Park in Windsor. For months I have been emailing them about potholes in one of the shared gravel driveways. I believe some stones (not gravel) were thrown in however these have soon dispersed so the problem remains. I have told that ...
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1 Star Review
Aug 20,2018
By:
'David'
Aug 20,2018
Services: Property Management
Rent PCM: £900
Would you recommend?: No
Postcode: RG41
Property Management
Rent PCM: £900
Postcode: RG41
5
people found
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I have over 35 years experience of commercial organisations and without doubt John Mortimer is the worst for service I have ever dealt with. Their office staff are arrogant, slow to respond and their promised timescales for work to be carried out are not met. I ...
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Comment on agent fees
Excessive
5
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“Bad,incompetent, unprofessional, illegal charges to our accounts. Broken promises, ......”
1 Star Review
Feb 07,2018
By:
'The'
Feb 07,2018
Services: Property Management
Would you recommend?: No
Postcode: SL6
Property Management
Postcode: SL6
6
people found
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Bad,incompetent, unprofessional, illegal charges to our accounts. Broken promises, no understanding of contract law; and I was dealing with their MD, Simon!
Issued Court proceedings against them and awaiting a Court date....
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6
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“Stay well clear off this company if you can even ......”
1 Star Review
Oct 01,2017
By:
'Alex'
Oct 01,2017
Services: They manage our building
Sold price: £207500
Would you recommend?: No
Postcode: RG6
They manage our building
Sold price: £207500
Postcode: RG6
3
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Stay well clear off this company if you can even call it a company more like a bunch off cowboys.They will insist on there own in house companies to do the work and they will be 2-3 times more expensive than all other companies ...
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Comment on agent fees
Disgusting
3
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“Terrible service. Now part of Encore and service is even ......”
1 Star Review
Feb 13,2017
By:
'Sufferer1'
Feb 13,2017
Services: Property Management
Would you recommend?: No
Postcode: RG7
Property Management
Postcode: RG7
14
people found
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Terrible service. Now part of Encore and service is even worse. Since takeover.
Then to make matters worse they applied rip off fees for services we were already paying for....
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Comment on agent fees
Since taken over by encore they have applied rip off fees for services we are already contracted for and paying for.
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“Appalling service, I have been constantly on the phone to ......”
1 Star Review
Jan 09,2017
By:
'Sooty'
Jan 09,2017
Services: They manage our building
Would you recommend?: No
Postcode: SL4
They manage our building
Postcode: SL4
11
people found
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Appalling service, I have been constantly on the phone to them and nothing is done. They put the fees up and the service has gone downhill.
High staff turnover and when you call to speak to the block mananger 90% of the time that are on ...
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Comment on agent fees
High percentage increase for a lesser service
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“Appalling service from these people - do not work with ......”
1 Star Review
Dec 09,2016
By:
'Steve'
Dec 09,2016
Services: They manage our building
Would you recommend?: No
Postcode: SL4
They manage our building
Postcode: SL4
9
people found
this helpful
Appalling service from these people - do not work with them! You have been warned!!. Poor communication, incompetence at every level and total disregard for any kind of customer service.
They will make your life a misery....
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Comment on agent fees
Fees increased recently and service level dropped even further. This pretty much sums them up.
9
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“Steer well clear! We gave them so many chances to ......”
1 Star Review
Apr 26,2016
By:
'Karen'
Apr 26,2016
Services: Property Management
Would you recommend?: No
Postcode: SW11
Property Management
Postcode: SW11
4
people found
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Steer well clear! We gave them so many chances to clean up their act but despite promises they didn't do anything they said they would, they didn't pay bills so services were cut, they are highly disorganised and incompetent! Not recommended!!!...
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What agent could do to change your mind?
Fees are cheap - but you get what you pay for!
Attached Filesnbsp;
Comment on agent fees
Fees are cheap - but you get what you pay for!
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“I would give 0 stars if possible. I genuinely don't know ......”
1 Star Review
Jan 06,2016
By:
'Sef'
Jan 06,2016
Services: They manage our estate
Would you recommend?: No
Postcode: KT15
They manage our estate
Postcode: KT15
8
people found
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I would give 0 stars if possible. I genuinely don't know what this company offers the people who, like myself, are somehow bound to pay their (increasing) monthly management fee despite owning the property freehold, yet there is absolutely nothing they do for me. When I ...
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What agent could do to change your mind?
Woeful. Daylight extortion.
Attached Filesnbsp;
Comment on agent fees
Woeful. Daylight extortion.
8
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“I strongly advise to not enlist John Mortimer to manage ......”
1 Star Review
Nov 02,2015
By:
'Simon'
Nov 02,2015
Services: They manage our building
Would you recommend?: No
Postcode: SL
They manage our building
Postcode: SL
8
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I strongly advise to not enlist John Mortimer to manage your property. The service is appalling and communication in particular is shocking. They do not reply to emails or deal with matters in a reasonable or fair manner.
I have had water leaks for over 6 ...
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8
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“On our estate, Friars Mead in Addlestone there are several ......”
1 Star Review
Oct 22,2014
By:
'friarsmead'
Oct 22,2014
Services: They manage our estate
Sold price: £165000
Would you recommend?: No
Postcode: KT15
They manage our estate
Sold price: £165000
Postcode: KT15
9
people found
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On our estate, Friars Mead in Addlestone there are several home owners at our wits end with John Mortimer. They charge us for gardening services that they do not deliver, in fact they actually cost us more in garden maintenance because several of us have ...
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What agent could do to change your mind?
1. respond to emails, phone calls and complaints. 2. deliver services paid for to an acceptable standard and in a timely manner. Basically do what they are paid to do.
Attached Filesnbsp;
Comment on agent fees
I have no problem paying these fees if they do the work they are paid to do.
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“Thank you so much for your assistance in arranging the ......”
5 Star Review
Sep 19,2014
By:
'Selina'
Sep 19,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: RG30
They manage our building
Postcode: RG30
0
people found
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Thank you so much for your assistance in arranging the approval (from the directors) and the installation of the chair lift. I have indeed commented to several people on your customer service and speed of dealing with this sensitive issue.
Thank you especially to Paul ...
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“I am writing to tell you how very impressed I ......”
5 Star Review
Sep 17,2014
By:
'Jeremy'
Sep 17,2014
Services: They manage our estate
Would you recommend?: Yes
Postcode: SO52
They manage our estate
Postcode: SO52
1
people found
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I am writing to tell you how very impressed I am with your property management company. Since your company took over our finances and the running of our estate I have been able to relax and enjoy seeing our environment improving. All complaints from residents ...
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1
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“Earlier this week the contractors attended the badger run, and ......”
5 Star Review
Jul 31,2014
By:
'PETE'
Jul 31,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: GU15
They manage our building
Postcode: GU15
1
people found
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Earlier this week the contractors attended the badger run, and this morning we had a sign erected at the turn around. It was very well sited and has already made a difference to the traffic problems we had by prohibiting the parking in this area.
...
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1
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“Just a quick note to say a big thank you ......”
5 Star Review
Jul 30,2014
By:
'Christine'
Jul 30,2014
Services: They manage our estate
Would you recommend?: Yes
Postcode: RG2
They manage our estate
Postcode: RG2
0
people found
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Just a quick note to say a big thank you to Linda Otley Having telephoned linda and explained that we required a questionnaire completing urgently, she then went out of her way to return it the same day.
She was extremely polite and helpful and ...
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“I would like to thank the staff at John Mortimer's ......”
5 Star Review
Jul 29,2014
By:
'Albert'
Jul 29,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: RG30
They manage our building
Postcode: RG30
0
people found
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I would like to thank the staff at John Mortimer's for their help in completing the task of the cavity wall insulation. A special thanks to Steve for his liaison with the tenants in arranging the internal redecorations and access to the balconies through the ...
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“I would like to thank Denise for resolving the long ......”
5 Star Review
Jul 28,2014
By:
'Pete'
Jul 28,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: RG6
They manage our building
Postcode: RG6
0
people found
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I would like to thank Denise for resolving the long standing issue of the television reception. There has been a problem with the signal which in part was due to the old cable and the need for some new equipment. The picture is so much ...
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“I would like to thank Kim for his work in ......”
5 Star Review
Jul 15,2014
By:
'Stu'
Jul 15,2014
Services: They manage our building
Would you recommend?: No
Postcode: N2
They manage our building
Postcode: N2
0
people found
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I would like to thank Kim for his work in resolving outstanding issues left over from the previous managing agents. In particular the removal of the asbestos which was supposed to have been done on inspection was not completed although a certificate had been given. ...
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“Dear Mr MortimerIn this day and age, we have found ......”
5 Star Review
Jul 10,2014
By:
'VAL'
Jul 10,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: SL4E
They manage our building
Postcode: SL4E
0
people found
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Dear Mr Mortimer
In this day and age, we have found many staff employed are untrained, or too busy to help their customers on a regular basis.
We have dealt with John Mortimer's Ltd for over 3 years now, and from day one, we are delighted ...
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“I am embarrassed to say having looked after our 60 flats ......”
5 Star Review
Jul 08,2014
By:
'Alex'
Jul 08,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: SL6
They manage our building
Postcode: SL6
0
people found
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I am embarrassed to say having looked after our 60 flats for nearly 20 years, no one has thought to leave a message of thanks and gratitude to Ian and Suzanne and the entire team at Mortimers for their dedication over the years.
A special thanks to ...
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“I would like to once again thank you for all ......”
5 Star Review
Jul 07,2014
By:
'jo'
Jul 07,2014
Services: They manage our building
Would you recommend?: Yes
Postcode: SL39
They manage our building
Postcode: SL39
0
people found
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I would like to once again thank you for all your help with my sale, which was not without its difficulties thanks to a tenacious call centre solicitor !
Once my sale is completed I think one or both of my buyers, although they are busy ...
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“My wife and I would like to thank Peter, Kim ......”
5 Star Review
Jul 07,2014
By:
'Mick'
Jul 07,2014
Services: They manage our estate
Would you recommend?: Yes
Postcode: GU25
They manage our estate
Postcode: GU25
0
people found
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My wife and I would like to thank Peter, Kim and their team, for all the effort in the planning, tendering, and supervising of the work needed to bring our block up to a suitable standard of repair.
While the work is still on going, ...
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“Thank you so much for the hard work in resolving ......”
5 Star Review
Jul 03,2014
By:
'MEG'
Jul 03,2014
Services: They manage our estate
Would you recommend?: Yes
Postcode: SL5
They manage our estate
Postcode: SL5
0
people found
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Thank you so much for the hard work in resolving my patio door leaks which date back to the time Barratts built the property. A special thanks to Andrew for his efforts in tracing the water leaks, and proving to the developer Barratts that it ...
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“Sat on their hands for 21 years, as 3 flats 65a paid ......”
1 Star Review
Feb 21,2014
By:
'Albion'
Feb 21,2014
Services: They manage our building
Would you recommend?: No
Postcode: RG1
They manage our building
Postcode: RG1
1
people found
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Sat on their hands for 21 years, as 3 flats 65a paid no service charge (world record ?)
Lacked experience to renovate the fascade, cars parked on the pavements.
Expensive, obstructive, inefficient and should be avoided.
I understand that certain parts of the business such as lettings has ...
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“John Mortimer Property Management claim to have taken over management ......”
1 Star Review
Jan 27,2014
By:
'AVOID'
Jan 27,2014
Services: They manage our building
Would you recommend?: No
Postcode: RG42
They manage our building
Postcode: RG42
5
people found
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John Mortimer Property Management claim to have taken over management of our block in September 2013. They refuse to meet, engage, discuss or remedy any complaint, comply with tenants and leaseholders legal rights, and refuse to obey directions of a judge in the LVT.
"*" I am ...
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What agent could do to change your mind?
Engaged with a leasholder to resolve issues, claims and allegations of theft, fraud and mismanagement.
Attached Filesnbsp;
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“I am so pleased that I am not the only ......”
1 Star Review
Dec 20,2013
By:
'James'
Dec 20,2013
Services: They manage our building
Would you recommend?: No
Postcode: RG12
They manage our building
Postcode: RG12
2
people found
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I am so pleased that I am not the only person who has suffered at the hands of John Mortimer, this website is full of negative reviews. They are an utter disgrace and should not be in business. They claim to be a family business ...
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“I echo most of the negative comments re estate mgt ......”
1 Star Review
Oct 25,2013
By:
'Dissatisfied'
Oct 25,2013
Services: They manage our building
Would you recommend?: No
Postcode: RG1
They manage our building
Postcode: RG1
6
people found
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I echo most of the negative comments re estate mgt left here. They manage my block of flats and have hardly done anything to repair things- there are loose tiles, lights not working plus they charge for window cleaning but I have never even seen ...
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“John mortimer lettings are most possibly the worst estate agent ......”
1 Star Review
Aug 29,2013
By:
'annonymous'
Aug 29,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG4
Lettings (as a Tenant)
Postcode: RG4
7
people found
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John mortimer lettings are most possibly the worst estate agent to deal with. Both me and my partner have been renting through them for the past 3 years and have had nothing but trouble. The main issue seems to be poor organisation and management. From day 1 ...
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What agent could do to change your mind?
from day one the agent could have done everything better and tried to help their tennants. Maybe start to clean properties before allowing a tennant to move in, Better communication and telephone manners, have more than one member of staff trained to deal with certain things, be fair during checks and not have a one mind approach. respect all customers.
Attached Filesnbsp;
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