Felicity J Lord
Bow, London, E3
1.5/5, 38 reviews
11% recommended
0% lettings valuation accuracy
17% lettings fee satisfaction

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“I'm afraid everything that you read on this website is ......”

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May 02,2011
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By: 'Rothcrain'
May 02,2011
6 people found
this helpful
I'm afraid everything that you read on this website is true. I've dealt with a great many dodgy estate agents in my time, but Felicity J Lord are without doubt the worst.

They are pushy, rude, arrogant, unsympathetic and entirely unhelpful. Fortunately, it wasn't necessary to rent with them, as most other estate agents weren't nearly as angry, demanding or overbearing.

From the start, their emphasis was on overwhelming pressurization and they made ridiculous demands, some of which were backed up by claims we since discovered were entirely untrue.

I believe the technical term for this is "lying".
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By: Customer Relations Manager
May 03, 2011
Hi Rothcrain

I am sorry you have been unhappy with Felicity J Lord lettings. If you wish to make your complaint formal please email the details to debbie.webb@spicerhaart.co.uk


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Latest Reviews

View all Reviews 38
6th Nov 2020
reviewed by 'Ilya Katassonov'
“In total:- Constantly lie- No feedback- Do not answer questions- Do not call back- Ignore emails and questions askedMore ......”
7th Sep 2020
reviewed by 'Murray aitken'
“The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I ......”
13th Sep 2018
reviewed by 'Lana'
“In the beginning they were really nice and helpful but when we had the first issue everything changed. They were ......”
27th Feb 2017
reviewed by 'Swapna'
“Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None ......”
30th Nov 2016
reviewed by 'Bethnal green'
“All,Usually in my life i dont bother writing reviews.But this time these agents have blown things out of ......”
21st Aug 2015
reviewed by 'Happy Buyer'
“I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
644-646 Mile End Road
Bow,London
Greater London
E3 4LH
020 8981 3666

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 17% £1,085 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 2 22 0 0 2 0 0 10
Areas covered
Services offered
  • Sales
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  • Block Management
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  • Conveyancing
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Felicity J Lord Branches (view all )
Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10

“Felicity J. Lord Bow - disgusting...”

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Nov 06,2020
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By: 'Ilya Katassonov'
Nov 06,2020
0 people found
this helpful
In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion ...
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“very poor in a dispute with landlord...”

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Sep 07,2020
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By: 'Murray aitken'
Sep 07,2020
0 people found
this helpful
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a ...
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“Terrible!...”

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Sep 13,2018
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By: 'Lana'
Sep 13,2018
2 people found
this helpful
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ...
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Comment on agent fees
BAD
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“Really really disappointed. Moved two weeks back. The house is ......”

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Feb 27,2017
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By: 'Swapna'
Feb 27,2017
0 people found
this helpful
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has ...
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Comment on agent fees
Very high for the type of service provided.
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“All,Usually in my life i dont bother writing reviews.......”

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Nov 30,2016
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By: 'Bethnal green'
Nov 30,2016
0 people found
this helpful
All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These ...
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By: Ross
Dec 02, 2016
View all comments (1)
Hi Bethnal Green, We're very sorry to hear about your poor experience with our Bow branch. We have a help team which investigates cases like yours further. Please forward all the details to them at help@fjlord.co.uk so they can look into your case. Apologies again, Regards, Ross ...

“I tend to be quite savvy and when I read ......”

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Aug 21,2015
Minithumbup
By: 'Happy Buyer'
Aug 21,2015
1 people found
this helpful
I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable. I then went on a number of ...
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By: Customer Relations Manager
Sep 07, 2015
View all comments (1)
Hi there Thank you for your review, we are pleased to hear about your experience with our Bow branch and the service you received from Immanuel and team. All the best! Melanie Smith Customer Relations Manager ...

“I tend to be quite savy and when I read ......”

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Aug 21,2015
Minithumbup
By: 'Mr C Caitlin'
Aug 21,2015
1 people found
this helpful
I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable. I then went on a number of ...
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“Visited on a Saturday afternoon. They were all very disorganised. ......”

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Jun 04,2015
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By: 'Disappointed'
Jun 04,2015
1 people found
this helpful
Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In ...
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By: Customer Relations Manager
Jul 15, 2015
View all comments (1)
Hello I'm really sorry to hear about this. I have passed your comments on but if I can assist any further please don't hesitate to contact me via email at help@fjlord.co.uk Many thanks Melanie Smith Customer Relations Manager ...

“Signed an agreement to lease, provided all documents and paid ......”

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Feb 11,2015
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By: 'Junebaby1'
Feb 11,2015
2 people found
this helpful
Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were ...
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By: Customer Relations Manager
Feb 19, 2015
View all comments (1)
Hello We're really sorry to hear about this. Customer service is extremely important to us and I would like the opportunity to look into this for you - please email help@fjlord.co.uk Many thanks Melanie Smith Customer Relations Manager ...

“Totally unprofessional. Booked in a viewing. When I turned up, ......”

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Jul 22,2014
Minithumbdown
By: 'Shan'
Jul 22,2014
0 people found
this helpful
Totally unprofessional. Booked in a viewing. When I turned up, the agent who was supposed to take me was not in. I was in turn told by another agent to wait as the agent who was going to take me to the viewings was "running ...
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By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Dear Shan, We are very sorry to hear about your experience and the service you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this for you. Please can you email the full details, who you dealt with and the property you were interested in to customercare@fjlord.co.uk. Many thanks, Melanie Smith, Customer Relations Manager. ...

“I am currently still having to use the Mile End ......”

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Apr 29,2014
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By: 'BlackMould'
Apr 29,2014
2 people found
this helpful
I am currently still having to use the Mile End Branch and unfortunately am still having to deal with them now. This is exactly what is happening/ has happened to us. They have done nothing but lie to us and ignore us (which we have ...
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What agent could do to change your mind?
Nothing
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By: Customer Relations Manager
May 27, 2014
View all comments (1)
Dear customer We are really sorry to hear about this. Customer service is important to us and we would like the opportunity to look in to this - please could you email customercare@fjlord.co.uk with your full name and property details so we can look in to this and take this further. Many thanks Melanie Smith, Customer Relations Manager ...

“We rented a property through this agent over a year ......”

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Jun 13,2013
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By: 'Bow'
Jun 13,2013
4 people found
this helpful
We rented a property through this agent over a year ago. Initially staff we polite and brisk, all questions would be answered after we took the property. The fees were easily the highest we have ever paid at over £900! As soon as we took the ...
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What agent could do to change your mind?
Answer the phone at weekends. Do what they have said they would do. Call us back. Be polite. Be apologetic. Never promise to do something they have no intention of doing. Do not lie.
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“I decided to write this review because it serves a ......”

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Jun 10,2013
Minithumbdown
By: 'SMLC'
Jun 10,2013
1 people found
this helpful
I decided to write this review because it serves a warning to other prospective customers. I have experience from rental and buying prospects and I must state the customer service is terrible. When you walk in to the branch, the staff members are too busy ...
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“Felicity J Lord has around 10 properties advertised as being for ......”

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Mar 11,2013
Minithumbdown
By: 'Disappointed'
Mar 11,2013
4 people found
this helpful
Felicity J Lord has around 10 properties advertised as being for sale at the same location, all showing the same photos, same description, no floorplans and various prices. Still hoping that they might be legitimate I tried calling and emailing multiple times to arrange viewings, was ...
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“I cannot speak for the other branches or agents. However ......”

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Jan 15,2013
Minithumbup
By: 'LondonCustomer'
Jan 15,2013
2 people found
this helpful
I cannot speak for the other branches or agents. However I had a really positive experience dealing with Yan at the Bow branch. After searching for months she found me a property in a matter of days. She got me a great price, talked me ...
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“I had gone onto there website to see if they ......”

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Jan 14,2013
Minithumbdown
By: 'Mr Burgess'
Jan 14,2013
4 people found
this helpful
I had gone onto there website to see if they covered my area which they say they did. I asked for a call back, which came from Hart there sister company. I explained to the gentleman that I did not want to use Hart because ...
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What agent could do to change your mind?
All they had to do was to pick up the telephone and phoned. I would have then found another agent in my area.
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“It amazes me how rude people can be. I called ......”

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Jan 07,2013
Minithumbdown
By: 'Annoyed prospect'
Jan 07,2013
3 people found
this helpful
It amazes me how rude people can be. I called Felicity J Lord to try and organise a viewing and on originally agreeing a time to view the property, I was called back from a manager saying I was unable to view the property as ...
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What agent could do to change your mind?
Unacceptable attitude and lack of respect. Very pushy.
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“I have recently rented a property with Felicity J Lord ......”

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Dec 06,2012
Minithumbup
By: 'Patrick'
Dec 06,2012
1 people found
this helpful
I have recently rented a property with Felicity J Lord through the Bow office. I have relocated to London for work and had no previous experience of living in London. I was dealing with Leo who was very detailed with explaining about the best ways ...
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“There are no words to express how angry and disappointed ......”

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Nov 26,2012
Minithumbdown
By: 'total disappointment'
Nov 26,2012
7 people found
this helpful
There are no words to express how angry and disappointed i am after dealing with this agency. The amount of lies and false promises i received from Leo is just unbelievable. The flat i just moved in was advertised as a long term contract and ...
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What agent could do to change your mind?
be honest
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“I was a tenant in a FJ Lord-let property for ......”

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Nov 19,2012
Minithumbdown
By: 'London Professional'
Nov 19,2012
7 people found
this helpful
I was a tenant in a FJ Lord-let property for two years and I really have to say that their attitude to customers who are tenants is horrific. They are pushy and overbearing and then once you have rented and paid they pay you little ...
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“I cannot stress enough how upset and angry i am ......”

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Oct 15,2012
Minithumbdown
By: 'AAAAAAAAAA'
Oct 15,2012
11 people found
this helpful
I cannot stress enough how upset and angry i am at this letting agent. At the start of our tenancy a year and a bit ago we were treat like children, made to feel inadequate and spoken to like we were a nuisance particularly by ...
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What agent could do to change your mind?
The absolute opposite of everything it did for me.
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“These are the worst agents we have dealt with. They ......”

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Oct 15,2012
Minithumbdown
By: 'Alicia Iacono'
Oct 15,2012
8 people found
this helpful
These are the worst agents we have dealt with. They manage our flat for us as we live abroad. They have not delivered on any of the 'obligations' that they identified when selling us their property management services. They rarely respond to correspondence, they've not ...
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What agent could do to change your mind?
They could have done what we paid them to do.
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“I contacted the agent in respect of renting a flat ......”

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Aug 09,2012
Minithumbdown
By: 'Rude and Arrogant'
Aug 09,2012
8 people found
this helpful
I contacted the agent in respect of renting a flat and was amazed to be told the property was not the price on the webiste but the agent backed down. I was asked personal questions about salary and status and if I could afford the ...
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What agent could do to change your mind?
They could have been honest and truthful and tired to help positively instead of displaying an overwhelming intrest in obtaining a deposit. They need to know that you can afford a flat but should not ask personal quetions they way they do. All that is necessary it to tell you the terms such as a 6 week deposit and one months advance rental is required.
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“I'm not sure which of the ladies working in this ......”

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Aug 02,2012
Minithumbdown
By: 'Ethel'
Aug 02,2012
9 people found
this helpful
I'm not sure which of the ladies working in this branch I spoke to, but whoever she is, she was very rude on the 'phone. I enquired about a property I was interested in renting through Felicity J Lord (a 3 bed house) and was then ...
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“I am actually depressed that I didn't find this website ......”

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Jul 30,2012
Minithumbdown
By: 'AAA'
Jul 30,2012
7 people found
this helpful
I am actually depressed that I didn't find this website before renting a flat with Felicity J Lord. The agent we dealt with was incredibly unhelpful and arrogant. No customer services whatsoever. Pretty common methods with other tenants who also wrote reviews on this website, ...
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“This is the most disreputable agent I have come across. ......”

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Jul 12,2012
Minithumbdown
By: 'Karyn'
Jul 12,2012
4 people found
this helpful
This is the most disreputable agent I have come across. They are only interested in speaking to you if there is money to be made and they will charge for anything they can get away with. Customer service is appalling. I terminated my tenancy early ...
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“There is absolutely no way I can actually describe in ......”

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Apr 23,2012
Minithumbdown
By: 'Stressed!'
Apr 23,2012
14 people found
this helpful
There is absolutely no way I can actually describe in words how awful our dealings were with this estate agent. Just thinking about it makes me so angry and upset. I feel a long rambling email will not actually make any difference to how I ...
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By: Be kind, rewind
Jan 22, 2014
View all comments (7)
How about you try wearing the customer's shoes and remembering how stressful it is to move home? FJ Lord are sharks. Good luck to anyone who's forced to deal with them. ...

“Words cannot express how truly awful this agent is, I ......”

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Feb 29,2012
Minithumbdown
By: 'Abdul'
Feb 29,2012
5 people found
this helpful
Words cannot express how truly awful this agent is, I am yet to meet anyone who has a good word to say about these cowboys. Unproffesional, rude, unreliable, liars are some of the words that come to mind, thankfully I now found another agent, but ...
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“I first used FJ Lord's letting agency as a tenant ......”

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Feb 23,2012
Minithumbdown
By: 'Presto'
Feb 23,2012
11 people found
this helpful
I first used FJ Lord's letting agency as a tenant over 2 years ago. I found the viewing was very pressurised - they wanted a decision there and then, no time for me to consider for a few hours or discuss properly with my wife. Time ...
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“I used FJL to rent a property in the Bow ......”

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Jan 28,2012
Minithumbdown
By: 'Unhappy Tennant'
Jan 28,2012
10 people found
this helpful
I used FJL to rent a property in the Bow Road area of London. The agents in the Bow Road were very pushy, but this seems to be the trend for estate agents. Anyway, after agreeing to move into a property we paid the huge ...
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What agent could do to change your mind?
The agent was dishonest to both myself and the landlord throughout the process, trying to charge both myself and the landlord for services and repairs which weren't undertaken. An absolute disgrace.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Felicity J Lord, London E3 4LH


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