Slough, SL1
3.8/5, 14 reviews
71% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction



Property Features


“What a nightmare! We bought the property through the agent, ......”

Share on :
Jun 30,2014
Minithumbdown
By: 'Umm'
Jun 30,2014
1 people found
this helpful
What a nightmare! We bought the property through the agent, which was a turbulent enough experience, but putting it down to the fact that it was a repossession gave them the benefit of the doubt and used them for managing the property....oh dear....the most annoying thing about the agent was the lack of communication and when there was communication it was inefficient, for example I would get an email from Sue who is sitting in the managing office (up north somewhere- she has no real clue about the property) but she would ask me to ring a security office to order a new fob for the property parking, yet, the security firm told me that my agent must ring them as I could be anyone off the street! And what exactly was I paying management fees for? if I have to do chasing up of things like that or even some final bill reminders from before the property was in my possession which I was totally unaware of- I thought the agent was supposed to contact all utilities. When the old tenant handed in his notice, I received no notification about any prospective tenant and fed up with the lack of communication rang up Chris to say I want to take my property off with Connells. Only to be told Connells have accepted a deposit and just got back reference checks?!!? Anyhow, frustrated with the agent I wanted to be rid of dealing with lettings there, so the final blow was being bullied into paying back the prospective tenants deposit (which was paid to Connells and I haven't received a penny of in my account) Chris said we were legally required to pay this. Due to a death in the family I just couldn't be bothered to chase this up or look into the legalities.
One thing is certain, I will not be dealing with Slough branch of Connells for lettings! The lack of respect and customer care just proved I was nothing more then a cheque!
I've since moved to a smaller independent agent and couldn't be happier! I think just because they have been in the industry for while doesn't mean you can totally trust them. I felt let down and out of pocket.
What agent could do to change your mind?
Better communication, being honest and showing some respect. To back up legal claims in writing. To have managing personnel in the same city as the properties they manage as opposed to having Chris based in the slough office and then queries being sent to me from some other office.
Attached Filesnbsp;
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Connells
111 High Street
Slough
Buckinghamshire
SL1 1DH
01753 810870

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £150,000 £256,000
Lettings 100% 60% £750 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 2 1 4 0 3 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Amazing experience!!...”

Share on :
May 05,2021
Minithumbup
By: 'Steph'
May 05,2021
0 people found
this helpful
Amarit was very helpful. We previously went with another estate agents and got messed about. Amarit understood and got us moved in very smoothly with no false promises and kept us up to date with everything. Very happy with overall experience....
read full review
Was this helpful? Yes

“Selling...”

Share on :
Mar 04,2019
Minithumbup
By: 'Colin'
Mar 04,2019
0 people found
this helpful
Anthony was helpful and professional and gave good service when required without being to intrusive.He succeeded when the market was less than easy....
read full review
Comment on agent fees
Agreed
Was this helpful? Yes

“Excellent service...”

Share on :
Feb 08,2019
Minithumbup
By: 'BKendrick'
Feb 08,2019
0 people found
this helpful
I had the pleasure of dealing with Beth when I recently let one of my properties. Beth made the whole process hassle free, and kept me informed at all stages of the process. I would definitely recommend Beth to friends, and will not hesitate to ...
read full review
Comment on agent fees
Fee was what was expected for the job.
Was this helpful? Yes

“Excellent communication...”

Share on :
Oct 10,2018
Minithumbup
By: 'Maria'
Oct 10,2018
0 people found
this helpful
Met Beth for a viewing and since then we had excellent communication, quick response to my enquiries. Beth created a friendly, helpful and understanding environment for me making me feel safe by her experience....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“I sold my property through connells from the start anthony ......”

Share on :
Jan 05,2018
Minithumbup
By: 'Samiya'
Jan 05,2018
0 people found
this helpful
I sold my property through connells from the start anthony was very helpful always end of the phone when ever i needed to ask questions if not always called me soon as back..im grateful to anthony because sometimes i was stressed and upset he ...
read full review
Comment on agent fees
Its fair because selling or buying is hard work...
Was this helpful? Yes

“Excellent service from start to finish. Anthony goes against the ......”

Share on :
Jan 05,2018
Minithumbup
By: 'Naverooni'
Jan 05,2018
0 people found
this helpful
Excellent service from start to finish. Anthony goes against the grain in providing a personal and caring attitude and is a valuable asset to the firm....
read full review
Comment on agent fees
Average.
Was this helpful? Yes

“Anthony did a superb job of navigating my purchase and ......”

Share on :
Jan 04,2018
Minithumbup
By: 'Excellent'
Jan 04,2018
0 people found
this helpful
Anthony did a superb job of navigating my purchase and dealing with my solicitors who I will not be using again. Throughout the process Anthony diligently kept my informed and loaded with the vendor....
read full review
Was this helpful? Yes

“A big thanks to Harry and Anthony for our first ......”

Share on :
Oct 08,2017
Minithumbup
By: 'Anup'
Oct 08,2017
0 people found
this helpful
A big thanks to Harry and Anthony for our first house purchase. Good customer service. Very supportive staff. Excellent Team....
read full review
Was this helpful? Yes

“Excellent service from start to finish. As a FTB unsure ......”

Share on :
Sep 08,2017
Minithumbup
By: 'Mr'
Sep 08,2017
0 people found
this helpful
Excellent service from start to finish. As a FTB unsure of the process, Harry supported me throughout, along with Richard Cleves Mortgage consultant, 10/10...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Worse state agent ever in the UK, staffs has no ......”

Share on :
May 02,2017
Minithumbdown
By: 'Dr.'
May 02,2017
1 people found
this helpful
Worse state agent ever in the UK, staffs has no respect to there promise for calling back the clients, the staffs are very inefficient and worse of all is the manager Steven who dose not know any thing about his staffs and he is rubbish ...
read full review
Comment on agent fees
Agent fees dose not correspond to their surface. Dr
Was this helpful? Yes

“Absolutely fantastic experience with Harry and Anthony (two extremely professional ......”

Share on :
May 13,2016
Minithumbup
By: 'Kathleen'
May 13,2016
0 people found
this helpful
Absolutely fantastic experience with Harry and Anthony (two extremely professional and courteous gentlemen) from Connells in Slough. My property sold quickly and For far more than I hoped; this company really knows what it is doing. I had previously read some negative feedback on the ...
read full review
Comment on agent fees
The fees were fixed and clearly discussed during the initial meeting. Excellent value; especially as my property sold for more than the initial asking price.
Was this helpful? Yes

“I registered with this agent to view properties...they were ......”

Share on :
Jul 30,2014
Minithumbdown
By: 'D'
Jul 30,2014
2 people found
this helpful
I registered with this agent to view properties...they were absolutely hopeless in contacting me with any information. I had to do continuous chase up regardless of my great position in terms of mortgage approval and also cash buyer. The name of the sales person ...
read full review
Was this helpful? Yes

“What a nightmare! We bought the property through the agent, ......”

Share on :
Jun 30,2014
Minithumbdown
By: 'Umm'
Jun 30,2014
1 people found
this helpful
What a nightmare! We bought the property through the agent, which was a turbulent enough experience, but putting it down to the fact that it was a repossession gave them the benefit of the doubt and used them for managing the property....oh dear....the ...
read full review
What agent could do to change your mind?
Better communication, being honest and showing some respect. To back up legal claims in writing. To have managing personnel in the same city as the properties they manage as opposed to having Chris based in the slough office and then queries being sent to me from some other office.
Attached Filesnbsp;
Was this helpful? Yes

“Brief Detail as Below.I am first time property buyer ......”

Share on :
Apr 17,2012
Minithumbdown
By: 'MSHAHID'
Apr 17,2012
7 people found
this helpful
Brief Detail as Below. I am first time property buyer and the property I was buying through Connells Estate Agent in Slough. I started my paperwork on 28Feb12. At the time of starting paperwork they advised me to do your paper as early as possible, ...
read full review
What agent could do to change your mind?
1- Get me the Property or 2-Refund all of expenses (Agent/Solicitors Fee)
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Connells, Slough SL1 1DH


As Seen On

Find the Best Agent to
Sell or Rent Your Home