We used the Henley branch in our search for a property, they were utterly hopeless. Never sent us updates, weren't interested whatsoever. We had £2million to spend so not an insubstantial amount! They also fibbed about the size of a property on the details and manipulated the plans. We have considered reporting them to the ombudsman. ******* was our "supposed" agent - he was lazy, bored and not at all motivated.
Admin note: Agent's name has been removed.