100% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 25,2014
Jun 25,2014
6
people found
this helpful
this helpful
I was asked my Clive and David (the seller, a very good friend of Clives') to first provide evidence that I was a suitable person for the neighborhood and my girlfriend put together a document about us for David to review. We also had to attend an interview with Clive and David before our offer would be accepted to make sure we were a good fit, which itself is discriminatory but that is just the beginning.
Our offer was finally accepted £15k over the asking price to make sure we secured the property we really wanted, in the first week of December 2013 and Clive / David assured us it would be complete by Feb. Feb came, and went and I rang Clive every other week to chase an update as at no point in the process did anyone from Joules ever take the time to call us or provide any information. Every single time I was advised a few more weeks, "any day now", "not long now", "David's secured a property and we're just having the last few boxes ticked"... This went on for 7 months! It was only when I had to extend my mortgage offer which runs out on 1st July that I asked for a firm date as my lender, understandably, would not extend for an indefinite amount of time. Clive assured me that 14 days should cover it. I found out a day later via Davids solicitor (via mine) that there was no way that the sale would even be complete by August let alone any time in July, and David and Colin had known this for a number of months.
I confronted Joules but was advised by his receptionist he was out of the office, the receptionist however, said he's spoken to his wife about it and referred to 'him' throughout the call. I put my concerns into an email advising that if I didn't have a date for completion before my mortgage offer ran out I would withdraw my offer. Clive's response was to advise me that he was not happy with my email and it was a silly thing to do (to complain) as he was now putting the house back on the market.
I am taking my complaint to the ombudsman as I have been deliberately misled for almost 8 months. This man is a conman and a liar.
Our offer was finally accepted £15k over the asking price to make sure we secured the property we really wanted, in the first week of December 2013 and Clive / David assured us it would be complete by Feb. Feb came, and went and I rang Clive every other week to chase an update as at no point in the process did anyone from Joules ever take the time to call us or provide any information. Every single time I was advised a few more weeks, "any day now", "not long now", "David's secured a property and we're just having the last few boxes ticked"... This went on for 7 months! It was only when I had to extend my mortgage offer which runs out on 1st July that I asked for a firm date as my lender, understandably, would not extend for an indefinite amount of time. Clive assured me that 14 days should cover it. I found out a day later via Davids solicitor (via mine) that there was no way that the sale would even be complete by August let alone any time in July, and David and Colin had known this for a number of months.
I confronted Joules but was advised by his receptionist he was out of the office, the receptionist however, said he's spoken to his wife about it and referred to 'him' throughout the call. I put my concerns into an email advising that if I didn't have a date for completion before my mortgage offer ran out I would withdraw my offer. Clive's response was to advise me that he was not happy with my email and it was a silly thing to do (to complain) as he was now putting the house back on the market.
I am taking my complaint to the ombudsman as I have been deliberately misled for almost 8 months. This man is a conman and a liar.
What agent could do to change your mind?
Estate agents have a legal responsibility to be honest to both the seller and the buyer. Deliberately misleading a buyer or seller is not only a terrible service but it's actually a criminal offence as it is trying to deceive to gain money. I wouldn't have even cared about the fact that the company is disgracefully poor at customer service if they had at least adhered to the already flimsy regulations but they couldn't even do that.Attached Filesnbsp;
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Latest Reviews
20th Jul 2021
reviewed by 'C Barton'
23rd Nov 2018
reviewed by 'Laura'
25th Jun 2014
reviewed by 'Kevin'
Opening Hours
Address
Joules Estate Agents
450 Didsbury Road
Stockport
Greater Manchester
SK4 3BS
0161 432 0432
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £180,000 | £265,000 |
| Lettings | 0% | 99% | £700 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 1 | 0 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 20,2021
Jul 20,2021
0
people found
this helpful
this helpful
A totally professional service from start to finish. I would highly recommend their services to anyone in the Manchester area....
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Nov 23,2018
Nov 23,2018
0
people found
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I rent my house through Joules and they are really good. Always happy to help and friendly ad the property management is fantastic....
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Comment on agent fees
Good
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Aug 10,2014
Aug 10,2014
9
people found
this helpful
this helpful
Utterly useless from point of offer accepted through to completion. Overall sale took weeks longer than necessary as they had no grip at all on solicitors etc. Calls never returned,emails ignored, requests forgotten. I would strongly advise steering completely clear of them. I made ...
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Jun 25,2014
Jun 25,2014
6
people found
this helpful
this helpful
I was asked my Clive and David (the seller, a very good friend of Clives') to first provide evidence that I was a suitable person for the neighborhood and my girlfriend put together a document about us for David to review. We also had to ...
read full review
read full review
What agent could do to change your mind?
Estate agents have a legal responsibility to be honest to both the seller and the buyer. Deliberately misleading a buyer or seller is not only a terrible service but it's actually a criminal offence as it is trying to deceive to gain money. I wouldn't have even cared about the fact that the company is disgracefully poor at customer service if they had at least adhered to the already flimsy regulations but they couldn't even do that.Attached Filesnbsp;
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Dec 12,2008
Dec 12,2008
3
people found
this helpful
this helpful
The worst agent ever!!!! Be aware!!!!...
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No fees information available
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Complaints Procedure
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