100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 25,2014
Jun 25,2014
2
people found
this helpful
this helpful
I wouldn't normally feel compelled to write a review but I am so angry with this estate agents that I want to share my thoughts!
I have recently put in an offer on a property with this estate agents and from start to finish and I use the term finish loosely as they still haven't called me to advise that I have been unsuccessful even though they have updated every website this property is on with SSTC, has been terrible. The attitude of certain staff members is atrocious and they make you feel like you are a nuisance, even though you are calling for an update you was guaranteed earlier in the day. I called on Monday evening at about 5.30 after I was advised that I would be told on Monday whether I had been successful and was told that I would receive a call on Tuesday as the vendor needed the night to sleep on it. That is completely understandable. So, I waited for a call on Tuesday - nothing. I called again at about 5pm and was advised that the lady dealing with this query had left the office for the evening and wasn't back in until Thursday. Apparently no one else knew anything about it (very hard to believe) but someone would look into it and call me back. The websites were all updated on Tuesday evening, it's now Wednesday and I am still waiting.
Avoid at all costs, buying a house is stressful enough without having to deal with people like this.
I have recently put in an offer on a property with this estate agents and from start to finish and I use the term finish loosely as they still haven't called me to advise that I have been unsuccessful even though they have updated every website this property is on with SSTC, has been terrible. The attitude of certain staff members is atrocious and they make you feel like you are a nuisance, even though you are calling for an update you was guaranteed earlier in the day. I called on Monday evening at about 5.30 after I was advised that I would be told on Monday whether I had been successful and was told that I would receive a call on Tuesday as the vendor needed the night to sleep on it. That is completely understandable. So, I waited for a call on Tuesday - nothing. I called again at about 5pm and was advised that the lady dealing with this query had left the office for the evening and wasn't back in until Thursday. Apparently no one else knew anything about it (very hard to believe) but someone would look into it and call me back. The websites were all updated on Tuesday evening, it's now Wednesday and I am still waiting.
Avoid at all costs, buying a house is stressful enough without having to deal with people like this.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
18th Sep 2018
reviewed by 'LadyBerko'
8th Oct 2014
reviewed by 'Karen'
25th Jun 2014
reviewed by 'Natalie'
15th Apr 2013
reviewed by 'Lorraine'
9th Aug 2010
reviewed by 'Warren'
Opening Hours
Address
Regent Estates
141-143 High Street
Berkhamsted
Hertfordshire
HP4 3HH
01442 877878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 18,2018
Sep 18,2018
2
people found
this helpful
this helpful
There is a leech in this estate agents that will find as many ways as to suck your deposit out of you. A cynical little man. The other estate agents in Berkhamsted are far more fair and honest. Avoid this company if you can....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2014
Oct 08,2014
1
people found
this helpful
this helpful
The staff at Regent have been as always excellent with me. I have bought through them and am currently selling through them. Fabulous service right through. Would always use them....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2014
Jun 25,2014
2
people found
this helpful
this helpful
I wouldn't normally feel compelled to write a review but I am so angry with this estate agents that I want to share my thoughts!
I have recently put in an offer on a property with this estate agents and from start to finish and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2013
Apr 15,2013
1
people found
this helpful
this helpful
Communicaiton from Dee Dashwood awful. Didn't repond to emails or return phone calls. Mistakes made on initial deposit on rental. Return of deposit then withheld for over a month, even though they had verbally said they would return. Would never use again!! The worse (most ...
read full review
read full review
What agent could do to change your mind?
Respond to emails and phone calls.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 09,2010
Aug 09,2010
5
people found
this helpful
this helpful
In short, I have been absolutely disgusted with the manner in which Regent Estates have conducted themselves and the poor customer service provided. I would strongly advise anyone looking to sell or buy a property in Berkhamsted to avoid using Regent Estates.
With regard to ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
