Apr 25,2011
Minithumbdown
By: 'aegisuk'
Apr 25,2011
1 people found
this helpful
I wouldn't recommend Steyn Lettings at all. We had various issues during our stay. Repairs weren't done in a timely fashion, we had to chase constantly for updates. We were accused of keeping a cat in our flat against the terms of the lease, despite the fact I moved into the flat after checking that pets were allowed. (It was the only reason I moved in!)

During our final check out we were told that the only issue noted was a missing mattress protector. However we received a check out report a few days later with photographs of a ceiling light with some dust on it, a cobweb in the corner of a room, etc. I'd spent 8 hours cleaning the flat myself, hired a carpet cleaner, and hired a cleaning company for a few hours too, so it wasn't dirty by any means. It felt underhanded that they told us the inspection was over, waited until we left and then sniffed around looking for problems and taking photos of everything. A checkout inspection should be an opportunity to discuss issues with the tenant, not look for reasons to keep their deposit.

At no point were we given the chance to ask the cleaners we'd already paid for back to fix the issues. Steyn just went ahead and arranged another cleaner so in effect I paid twice.

The £60 admin fee Steyn Lettings took for arranging the tenancy works is also cause for concern. £60!

I've had 6 different landlords since moving to Edinburgh 12 years ago. Steyn Lettings I've probably trusted the least.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Steyn Lettings

88 Newington Raod Edinburgh
City of Edinburgh
EH9 1QN

0131 662 0200

Opening hours


Find the Best Agent to
Sell or Rent Your Home