100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jun 22,2014
Jun 22,2014
3
people found
this helpful
this helpful
Booked a viewing of a 3 bed property on the 13th June for my boyfriend and myself. Explained to the agent that because of the nature of my job in a hospital I cannot leave early or take time in the middle of the day to view it so arranged to see it at 4:45pm after I finish work at 4pm. The viewing was arranged for 3 days time due to having to have an agent available at that specific time. Heard nothing from the agent to say it had been let over those 3 days. As soon as my boyfriend and myself arrived at the property, on time I'd like to add, I received a text from the agent saying they couldn't make it due to other appointments. As most people would be I was annoyed as I had driven for 45 mins in heavy traffic to get there.
The following day I received a call (from Matt I believe) he wanted to rearrange a viewing. I mentioned that I did not receive the text until I had already got to the house and that wasn't really good customer service. He then said that the agents had tried to call me during the day and my phone didn't have answer phone facilities and that the text was sent around 1pm. I told him that my phone is left in a place where it has signal so that if I get a missed call I will see in on my break, same with text messages and that I do have an answer phone as other agents have actually left me messages asking to call them back, I also mentioned that my boyfriend had text me during the day as well. He then proceeded to get defensive saying I was accusing him of lying and it was not his fault I didn't receive the text. The call ended with me arranging a viewing for my boyfriend to go see the house on Monday at 3pm and I would see it later in the week when they knew a slot was available. Unfortunately my boyfriend was working away on Monday so had to cancel his viewing and try to push for a slot for the both of us to see it later in the week. Once again staff very rude saying they did try to contact me and that it was my fault not theirs that they didn't contact me the previous week. My boyfriend was particularly angry that I was being blamed for this as they knew I finished work at 4pm so why couldn't someone try to contact me then to make sure I got any messages. He was faced with the same rudeness from Matt and was amazed that he was hung up on. He called back to speak to the manager who was busy at the time and requested a call back. Still no call from manager!!!!
Would never use this company again and will be telling people I know not to use. Awful customer service!!
The following day I received a call (from Matt I believe) he wanted to rearrange a viewing. I mentioned that I did not receive the text until I had already got to the house and that wasn't really good customer service. He then said that the agents had tried to call me during the day and my phone didn't have answer phone facilities and that the text was sent around 1pm. I told him that my phone is left in a place where it has signal so that if I get a missed call I will see in on my break, same with text messages and that I do have an answer phone as other agents have actually left me messages asking to call them back, I also mentioned that my boyfriend had text me during the day as well. He then proceeded to get defensive saying I was accusing him of lying and it was not his fault I didn't receive the text. The call ended with me arranging a viewing for my boyfriend to go see the house on Monday at 3pm and I would see it later in the week when they knew a slot was available. Unfortunately my boyfriend was working away on Monday so had to cancel his viewing and try to push for a slot for the both of us to see it later in the week. Once again staff very rude saying they did try to contact me and that it was my fault not theirs that they didn't contact me the previous week. My boyfriend was particularly angry that I was being blamed for this as they knew I finished work at 4pm so why couldn't someone try to contact me then to make sure I got any messages. He was faced with the same rudeness from Matt and was amazed that he was hung up on. He called back to speak to the manager who was busy at the time and requested a call back. Still no call from manager!!!!
Would never use this company again and will be telling people I know not to use. Awful customer service!!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
30th Apr 2018
reviewed by 'Mary'
19th May 2017
reviewed by 'Mr'
2nd May 2017
reviewed by 'Mr'
30th Apr 2017
reviewed by 'Peter'
22nd Jun 2014
reviewed by 'Annoyed'
Opening Hours
Address
We Will Homes
7 Orchard Street
Swansea
Swansea County
SA1 5AN
01792 476226
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £119,950 | £210,000 |
| Lettings | 67% | 75% | £795 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
I am extremely grateful to We Will Homes for their pleasant and efficient service over the course of several years renting my property. They have looked after it very well and always act quickly on any problems arising. Response by email is immediate and I ...
read full review
read full review
Comment on agent fees
Reasonable fees. Good value for money.
Was this helpful?
Yes
Yes
May 19,2017
May 19,2017
0
people found
this helpful
this helpful
Thank you very much for your help. Excellent work based on your knowledge and professionalism. It is, I think, the optimal price that together with slick process of selling, makes me happy....
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2017
May 02,2017
0
people found
this helpful
this helpful
We have used We Will to find our tenants since 2009. Since then, we have switched over to have our properties managed and find their tenant find and management service to be very proactive and responsive to any issues. We can always get hold of the ...
read full review
read full review
Comment on agent fees
We find their fees to be competitive.
Was this helpful?
Yes
Yes
Apr 30,2017
Apr 30,2017
0
people found
this helpful
this helpful
I have been using we will homes to rent my property for years and find them very efficient and professional. Highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2014
Jun 22,2014
3
people found
this helpful
this helpful
Booked a viewing of a 3 bed property on the 13th June for my boyfriend and myself. Explained to the agent that because of the nature of my job in a hospital I cannot leave early or take time in the middle of the day to ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
