This company is absolutely awful. I can verify the other reviewer when he said that lots of people have keys to your flat and therefore can access your flat at anytime. This happened once when I was in my flat during the day and it scared the life out of me, luckily once they heard someone was in, they left immediately. They do treat you appallingly and they threatened to kick us out when we complained about the security issues. My best advice is to stay well clear of this company!