South Kensington, London, SW7
2.5/5, 23 reviews
35% recommended
25% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction

“We heard lots of bad things about Foxtons, but unfortunately, ......”

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Apr 15,2011
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By: 'SW'
Apr 15,2011
2 people found
this helpful
We heard lots of bad things about Foxtons, but unfortunately, we decided to use the South Kensington office anyway because of their easy-to-navigate website and large number of properties. We wish we would have listened. We were told in writing by the agent before we signed the contract that the landlord approved of us hanging a TV on the wall and we were allowed to have cat. Guess what? None of this was true, and the landlord was never even asked about it. The agent even pretended to go the back to call him. After some negotiating with the landlord, we were allowed to hang the TV on the wall, but we're not allowed to have cats, which was really important to us. The agent and manager ignored us for weeks until they realised they didn't have our bank account details on file. They of course sided with the landlord, even though we had it in writing, because that is 100% where their loyalty lies, and told us we could move if we wanted to. We were also told that we would have access to a communal garden across the street, which of course wasn't true. Do yourself a favour, and don't use Foxtons. If a problem arises, they will side with the landlord everytime. We were told by many people that Foxtons is famous for giving the wrong information in order to close a deal, and that was definitely the case with us. What makes it even worse is that there are no repercussions for the manager or agent's dishonesty.
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Opening Hours
Address

Foxtons
94 Old Brompton Road
South Kensington,London
Greater London
SW7 3RD
020 7893 6461

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 25% 0% £0 £0
Lettings 0% 33% £1,800 £4,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 2 11 3 0 1 0 1 2
Areas covered
  • SW7
  • SW10
  • W8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

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“Agent of choice - Zak...”

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Oct 31,2019
Minithumbup
By: 'Sharon'
Oct 31,2019
1 people found
this helpful
Zak helped us find the perfect apartment. With my employment I have to move every 6-12 months and found Zak to be the most helpful and knowledgeable agent to date. Very professional and extremely efficient. A big thank you for taking away the stress....
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“Short let ripoff...”

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Jun 27,2019
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By: 'Leigh Brimley'
Jun 27,2019
3 people found
this helpful
Took a short let for a 5 week break on London. Huge mistake. They advertise short let as a way to stay over hotels or air bnb. Firstly the apartment lacked most basic necessities such as microwave or any cleaning tools or supplies. They supply nothing, ...
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By: T
Aug 19, 2019
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The SAME thing happened to me! Are they paying people to write good reviews? I have no heard of a single person who has had a decent experience with them. I am still living in a filthy apartment (which they promised would be cleaned by move-in time). I call them every day to follow-up; 5 weeks in, no response and no solution. If anyone is thinking of dealing with Foxtons, I urge them to not put themselves through the miserable experience. ...

“Wish I could give them 0 stars...”

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Mar 24,2019
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By: 'Des'
Mar 24,2019
0 people found
this helpful
I'm renting a flat through them, and it's managed by them. They did not check the property before giving me the keys, did not get it clean (at all). I had to can them to say the property had not been cleaned. They didn't apologise. ...
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“Shameless...”

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Dec 20,2018
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By: 'Disappointed'
Dec 20,2018
0 people found
this helpful
Horrible horrible service. The viewing was incredibly rushed, barely had time to see anything properly or ask questions. I set an entire day aside to take my time and they just took me to a few places that they hadnt been able to sell in ...
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“No service just money minded bunch of liars...”

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Sep 14,2018
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By: 'Doesitmatter'
Sep 14,2018
3 people found
this helpful
Customer Letting Servies can' t read, don't listen act in contradiction which their own agreements, can't transfer money same day without charging a fee, din't even know the difference between plus and minus. No service , just money grabbing liars and cheaters,! Never ever use them....
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Comment on agent fees
Very Bad
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“The building doesn't have a porter but initially we didn't ......”

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Oct 01,2017
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By: 'Ahmed'
Oct 01,2017
2 people found
this helpful
The building doesn't have a porter but initially we didn't mind because apparently the foxtons so-called property management handles everything. But it's been two months now since we notified them that the lights in the reception room aren't working and can u believe that nothing ...
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By: Foxtons
Oct 05, 2017
View all comments (1)
Hi Alizey, please could I ask you to get in touch with us as a matter of urgency either through Facebook or Twitter, as we really need to look into your individual complaint? Thank you for taking the time to leave your feedback. We apologise for the issues that you are having and we would like to be able to rectify them and look into this case specifically. ...

“Thank you for all your efforts in achieving the sale ......”

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May 30,2014
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By: 'Jonathan & Nathan'
May 30,2014
1 people found
this helpful
Thank you for all your efforts in achieving the sale of our property, and for all the hard work David Lee and Will Pitt in pushing it through to Exchange of Contracts, we were impressed with the tenacity and desire to act for your client ...
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“Keri steered us through the maze of lease renewal and ......”

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Apr 01,2014
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By: 'Wendy'
Apr 01,2014
0 people found
this helpful
Keri steered us through the maze of lease renewal and guidance to achieve the best sale possible. Arthur drove the sale from the beginning and always kept us informed calling from 8am in the morning until 8pm at night and always returned our calls. A ...
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“I am amazed every day how bad Foxtons is and ......”

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Feb 06,2014
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By: 'Chris'
Feb 06,2014
1 people found
this helpful
I am amazed every day how bad Foxtons is and how they manage to stay in business. The staff is unprofessional, incompetent and sometimes plain rude. I've had many interactions with Foxtons and, without fail, I dissatified with the service. I suspect most of the ...
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“I read a lot about Foxton being a bad estate ......”

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Aug 07,2013
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By: 'L'
Aug 07,2013
11 people found
this helpful
I read a lot about Foxton being a bad estate agent, but I thought maybe thoose people just had bad luck with people that are now fired from the company. God was I wrong, I Have Never In My Life been treated worse... They harass ...
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What agent could do to change your mind?
I read a lot about Foxton being a bad estate agent, but I thought maybe thoose people just had bad luck with people that are now fired from the company. God was I wrong, I Have Never In My Life been treated worse... They harass you on the phone, try to push the prices more than what its worth and say cheese things, well that¢â‚¬â„¢s NOTHING compared to what Foxton do. Today I meet with a guy called Nick, he was first asking a lot of personal questions and asking about how many flats I've seen. I said maybe 20-30, he started laughing telling my budget of (1700 per month for a studio) IS NOTHING and its such a tight budget what do I except, that I was weird etc etc. I tried to explain that I still thought that 1700‚£ is a pretty decent amount to spend on a studio and that I¢â‚¬â„¢m not use to classic British standards. In the next flat he showed me he mocked me and said "well come on something must be wrong tell me". After that I started feeling really uncomfortable. The next flat he was going to show me was in another area so we went in the awful mini cooper car to another part of Kensington (notting hill) to be exact. While in the car another agent called me and told me that the landlord accepted my offer, he guy from Foxton Nick overheard our conversation and was annoyed. I was not sure if my offer was going to be accepted with the other agency so of course I looked at other options. I told him yes my offer got accepted but I would still like to see the last flat. When we arrived he then told me to stay in the car and wait there while he went into another office to get keys for the flat we where going to see... After about one minute after he left the car alarms went off. I tried to get the door open to run away from the terrible loud sound, but the doors were locked. I tried EVERY button in the car to get out but nothing. I suffer from an ear disorder called tinnitus, so I have earplugs whenever I go to a bar and nightclubs/concert is just a no no for me. I got a panic attack in the car when after 3-4 minutes with the alarm sound, my ears hurting like crazy and the guy had not showed up!! I had to take out the fingers from my ears and call med guy and it took him 2 MINUTES until he arrived. I screamed please come back the alarm! And I saw him just walking easy breezy on this way back to the car. I think he did it on purpose because he was angry that he knew I was not going to offer on any of the flats he just shown me because of the other offer. My mom was on the phone while all this happen and heard that the alarm went on for over 6 minutes. When he came back he didn¢â‚¬â„¢t even say sorry like he meant it, just well the windows was down so the alarm went off. I was shaking by then off the shock and then I asked him for this manager/boss phone number to report this. I called the manager/boss Amit and he was SO RUDE. He told me this when I asked what they would do now and I quote "we are not going to do ANYTHING for you, I¢â‚¬â„¢m not going to do anything" and then he hanged up. I do not wish my worst enemies this treatment. I do not wish tinnitus open anyone in this world and to not even say sorry sincerely is just awful.
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“It had be a strong suggestion from family and friends ......”

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Jul 29,2013
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By: 'VP'
Jul 29,2013
1 people found
this helpful
It had be a strong suggestion from family and friends to use Foxtons. My family had previously dealt with Foxton's Putney and Chelsea offices, both times had been a great success. Sadly after being a client of George Barbor from the South Kensington branch, I ...
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What agent could do to change your mind?
I rang the South Kensington branch hoping to speak with George. He was unavailable so I left a message and I was assured George would return my call. George was tremendously rude to my mother and with all due respect; that is not good enough and such a shame to have someone let down your team.
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“I used to have a good impression with Foxtons (especially ......”

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Apr 26,2013
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By: 'Secrete'
Apr 26,2013
7 people found
this helpful
I used to have a good impression with Foxtons (especially Foxtons at Fulham) but not anymore since I rent a flat from South Kensington Foxtons. They annoyingly kept calling the tenants about different issues (which I dont care) at any time they want, even at 7 ...
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“We asked Foxtons to sell our flat and at the ......”

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Feb 20,2013
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By: 'Colin Craig'
Feb 20,2013
0 people found
this helpful
We asked Foxtons to sell our flat and at the same time we made an offer to purchase a tenanted flat they were selling. The two transactions had to be synchronised together with negotiations to give us vacant possession of the new flat. This was ...
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“I bought a flat in SW7 in September 2012 and Alice ......”

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Sep 09,2012
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By: 'Luc A'
Sep 09,2012
0 people found
this helpful
I bought a flat in SW7 in September 2012 and Alice Roper from Foxtons was the selling agent. Alice was very proactive during the whole process. She was very flexible from the start, showing me the flat late in the evening and early the following morning ...
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“Within two days of becoming agents for the flat, Foxtons ......”

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Sep 06,2012
Minithumbup
By: 'george duckworth'
Sep 06,2012
0 people found
this helpful
Within two days of becoming agents for the flat, Foxtons agreed good terms with new tenants. A very speedy and professional performance....
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“Very professional overall service, with minor glitches. Their website is ......”

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Jan 12,2012
Minithumbup
By: 'Henrique Custodio'
Jan 12,2012
1 people found
this helpful
Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There ...
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“Shaun was an incredible agent, nothing was too much trouble, ......”

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Nov 21,2011
Minithumbup
By: 'Shaun Mead'
Nov 21,2011
0 people found
this helpful
Shaun was an incredible agent, nothing was too much trouble, viewings were booked at antisocial times to suit us,he drove us everywhere and was always charming , knowledgeable and so helpful. He kept in contact without being pushy....
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“I haven't got my deposit back even though the amount ......”

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Oct 21,2011
Minithumbdown
By: 'Alex'
Oct 21,2011
8 people found
this helpful
I haven't got my deposit back even though the amount is not in dispute. Foxtons are playing games. After I gave notice I was inundated with request to view the flat. Maybe 10 requests a day. When I complained they told me they didn't have to ...
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What agent could do to change your mind?
They could start acting like professional agents and not people after a fast buck.
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“When I agreed to rent a property in Chelsea we ......”

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Sep 19,2011
Minithumbdown
By: 'Red Lotus'
Sep 19,2011
4 people found
this helpful
When I agreed to rent a property in Chelsea we agread terms with the negotiator. Prior to signing the lease the negotiator then said the landlord wanted a better offer as someone else had made a higher offer on the property. I increased my offer ...
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What agent could do to change your mind?
Speak the truth. No rampant overcharging. Return full deposit.
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“This agency is the worst I have ever had to ......”

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Aug 15,2011
Minithumbdown
By: 'reviewer1000'
Aug 15,2011
1 people found
this helpful
This agency is the worst I have ever had to deal with. As mentioned several times, they are friendly when it comes to getting the contract signed, but things change afterwards! Apartment was promised as fully serviced, but when I moved in it did not ...
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What agent could do to change your mind?
Keep the promises and honour the contract we have
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“We heard lots of bad things about Foxtons, but unfortunately, ......”

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Apr 15,2011
Minithumbdown
By: 'SW'
Apr 15,2011
2 people found
this helpful
We heard lots of bad things about Foxtons, but unfortunately, we decided to use the South Kensington office anyway because of their easy-to-navigate website and large number of properties. We wish we would have listened. We were told in writing by the agent before we ...
read full review
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“Horrible....”

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Jul 20,2010
Minithumbdown
By: 'tonya'
Jul 20,2010
2 people found
this helpful
Horrible....
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“They didn't give me the right keys, they lost one ......”

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May 04,2010
Minithumbdown
By: 'dessy'
May 04,2010
3 people found
this helpful
They didn't give me the right keys, they lost one of the payments and now are asking me to find their mistake, they are very rude. Foxtons is the worst agent....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:25 PM 05/10/2017 by daisy

Awards won by Foxtons, London SW7 3RD


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