We heard lots of bad things about Foxtons, but unfortunately, we decided to use the South Kensington office anyway because of their easy-to-navigate website and large number of properties. We wish we would have listened. We were told in writing by the agent before we signed the contract that the landlord approved of us hanging a TV on the wall and we were allowed to have cat. Guess what? None of this was true, and the landlord was never even asked about it. The agent even pretended to go the back to call him. After some negotiating with the landlord, we were allowed to hang the TV on the wall, but we're not allowed to have cats, which was really important to us. The agent and manager ignored us for weeks until they realised they didn't have our bank account details on file. They of course sided with the landlord, even though we had it in writing, because that is 100% where their loyalty lies, and told us we could move if we wanted to. We were also told that we would have access to a communal garden across the street, which of course wasn't true. Do yourself a favour, and don't use Foxtons. If a problem arises, they will side with the landlord everytime. We were told by many people that Foxtons is famous for giving the wrong information in order to close a deal, and that was definitely the case with us. What makes it even worse is that there are no repercussions for the manager or agent's dishonesty.