I am a property owner/landlord who lets my properties. I have also recently rented a property through HK. I chose HK because they seemed friendly and well presented, however this is where the positive ends. Everything about my tenancy was a disaster. Despite having a number of serious issues with the property, HK did not address them. The staff assigned to manage tenants are almost impossible to contact and when you do get in contact with them they are rude and dismissive. I have rented and let property in London for 20 years and HK are the worst agency I have ever encountered. Do not use them.