I have never know people such as these. They are rude, arrogant, and quite frankly they should be investigated. We had a problem when their own building contractor carried out some work on the apartment below us, and failed to install an air extraction system properly.This gave us hours of awful noise and sleepless nights, as it sounded like someone was drilling into our floor.
I heard later from the owner that the builder gave a 3 month guarantee on the work, and yep, you guessed it, Belvoir went into denial saying there was nothing wrong and dragged it out until the 3 months were up. Their builder (Belvoirs own contractor) said it may cost thousands to undertake the repair work, but after finding a properly qualifed C&G builder, he quoted just over £150.
So Belvoir overcharge, and their contractor overcharges, and in 3 months it falls apart and has to be done again? Nice little earner there. So be very careful here. I suggest you avoid them at all costs.