Where should I start? Ludlow were very persuasive, friendly, professional etc when they wanted my money. Once I had agreed for them to act for me, they gave me a contract to sign, which was very unfavourable to me (thankfully, I read it carefully and insisted on some changes). They did not explain their costs structure to me and omitted to provide me with the pages of the contract which has a breakdown of their costs. When I realised that they had charged me for things which I was not aware of, such as agreement fee, I challenged it - and it took 2 months for Ludlow to resolve the issue. Once I had signed the contract with them, my calls emails etc were not returned. This is a short version so as not to bore you. Please avoid Ludlow like the plague!!!! For the stress that I have suffered due to the shoddy service that I got and I am still getting, I would have been better off finding tenants using e.g Gumtree.