The GP agent we dealt with in the Guildford office spelt her own job title incorrectly on the contract. So you can imagine how satisfied we were with the rest of her 'service', which included misrepresentation, double-dipping on fees, not replying to many (legitimate) queries, making a catalogue of mistakes and generally having this wholly undeserved smug attitude about her. Her best line was "you can't alter anything on a tenancy because it's a legal document." Being a part-qualified solicitor, my brain just wanted to implode at the sheer stupidity I was forced to sit and listen to, delivered in an incredibly patronising tone.
It's a vocation which you need no qualifications, no experience and are not subject to regulation. So if you expect to deal with intelligent professionals, think again. Unfortunately the property really was the cheapest in the area so we had to sit through the charade.
We won't be using them again as tenants, and in a landlord capacity we don't rent out our properties elsewhere with them as agents and never will. Our current landlord has also informed us of intense dissatisfaction with them - at least we're not alone in this!