0% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jun 06,2014
Jun 06,2014
4
people found
this helpful
this helpful
We let the property In October 2013, all seemed well, just a few issues with some windows not opening.
Around early Jan 2014, we started having pools of water appear in the kitchen. We contacted the agency instantly and they informed us a roofer would come out the following day. 2 days passed, so we rang the letting agency (Eafield & Maple) to find out what was going on. I spoke to a staff memeber whom told me that it 'Wasnt my concern'. Which is utter rubbish, as i was the one mopping the floor everyday.
A few days later, a plumber came round (hurahh!). Could he find the problem? No.
After ripping the tiles off from around the bath he left scratching his head. Great.
It wasn't until that evening (when me and my girlfriend were mopping up). That she noticed the waster was warm, after tunning our hands over the wall, the walls where scorching. I went upstairs and checked the boiler. It was over pressured. Causing the excess hot water to leak down the walls into the kitchen. How Eafield and Maples plumber didnt spot this is beyond me, clearly not a plumber worth his salt.
After the leaky boiler issue, all was 'ok' for a while, until the ceiling in the kitchen started to give (were the water had leaked) paint started to flaked off, mould built up and even MUSHROOMS grew out of our ceiling.
We contacted the letting agency AND the landlord on the 30th Jan 2014, since then no work has been done to rectify any of the issues. 4 of the 9 windows in the house still do not open, the tiles around the bath still hasn't been fixed and the roof in the kitchen is still flaking. The mould is building up around the door and to add to the issues, when it rains heavily, rain water comes in through the landing light fitting.
We handed our notice in on 4th June, (to add insult to injury) they agency (Eafield and Maple) put a sign up immediatly. They can market a property straight away, yet fail to maintain the property, despite me and my girlfriend chasing them up constantly.
We shall never use Eafield & Maple again, as the staff are rude, untrained and untrustworthy. Once they have the direct debit set up, you are pretty much left to hope for the best. I implore everyone to avoid Eafield & Maple.
Around early Jan 2014, we started having pools of water appear in the kitchen. We contacted the agency instantly and they informed us a roofer would come out the following day. 2 days passed, so we rang the letting agency (Eafield & Maple) to find out what was going on. I spoke to a staff memeber whom told me that it 'Wasnt my concern'. Which is utter rubbish, as i was the one mopping the floor everyday.
A few days later, a plumber came round (hurahh!). Could he find the problem? No.
After ripping the tiles off from around the bath he left scratching his head. Great.
It wasn't until that evening (when me and my girlfriend were mopping up). That she noticed the waster was warm, after tunning our hands over the wall, the walls where scorching. I went upstairs and checked the boiler. It was over pressured. Causing the excess hot water to leak down the walls into the kitchen. How Eafield and Maples plumber didnt spot this is beyond me, clearly not a plumber worth his salt.
After the leaky boiler issue, all was 'ok' for a while, until the ceiling in the kitchen started to give (were the water had leaked) paint started to flaked off, mould built up and even MUSHROOMS grew out of our ceiling.
We contacted the letting agency AND the landlord on the 30th Jan 2014, since then no work has been done to rectify any of the issues. 4 of the 9 windows in the house still do not open, the tiles around the bath still hasn't been fixed and the roof in the kitchen is still flaking. The mould is building up around the door and to add to the issues, when it rains heavily, rain water comes in through the landing light fitting.
We handed our notice in on 4th June, (to add insult to injury) they agency (Eafield and Maple) put a sign up immediatly. They can market a property straight away, yet fail to maintain the property, despite me and my girlfriend chasing them up constantly.
We shall never use Eafield & Maple again, as the staff are rude, untrained and untrustworthy. Once they have the direct debit set up, you are pretty much left to hope for the best. I implore everyone to avoid Eafield & Maple.
What agent could do to change your mind?
Do a better damn job in every section possible. Don't be rude, fix problems when they arise.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Aug 2023
reviewed by 'Patience'
20th Feb 2020
reviewed by 'Carrie'
16th Jan 2017
reviewed by 'Fuming!!!!'
30th Apr 2016
reviewed by 'JC'
8th Apr 2016
reviewed by 'Mgrben99'
6th Jun 2014
reviewed by 'Andrew'
Opening Hours
Address
Eafield & Maple Lettings
24 Blackburn Road
Accrington
Lancashire
BB5 1HD
0 1254 879 900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £320 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 01,2023
Aug 01,2023
0
people found
this helpful
this helpful
Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we will definitely use Eafield & Maple in the future.
From ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
These guys at eafield and maple are absolutely amazing they have helped me so much they have definitely gone above and beyond for me and my family and I would recommend them to anyone just also wanted to say a massive thank you to the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01, 2023
View all comments
(1)
Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we will definitely use Eafield & Maple in the future.
From day one on, thanks to Eafield & Maple, it's been an exceptionally smooth and reliable process, from swiftly finding the right property, viewing it, and communicating between the landlord and us until completing all formalities to rent the property ...
Jan 16,2017
Jan 16,2017
4
people found
this helpful
this helpful
Not happy what so ever!! Moved in oct and now to this day this property has been cold and damp!! Weve have reported problems from day one was told day one of moving in that all the work will be done in next xouple of ...
read full review
read full review
Comment on agent fees
Not good what so ever
Was this helpful?
Yes
Yes
Apr 30,2016
Apr 30,2016
4
people found
this helpful
this helpful
An agent in london was helping me get a property through eafield and maple Accrington. The owner and manager of eafield and maple will say one thing and do another. He will promise repairs as soon as you move in and nothing will get done. ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2016
Apr 08,2016
4
people found
this helpful
this helpful
I didn't let a property through this agent and now never would. I called to arrange a viewing and they arranged it for the following Tuesday. I took the day off work and viewed the house, whilst there the viewing chap asked if we had ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24, 2016
View all comments
(1)
I have to say I do like reviews sites, at least this site allows for a response.
I'm not the wisest person in the world but I'm told there is always more than one side to every story.
The facts that you complain about start with you falsely claiming you were employed as a police officer, when in fact you were not. Employed Police Officers may not require a guarantor as they are regulated in respect of debts very heavily by their employer but you are not a police officer and as such we canno ...
Jun 06,2014
Jun 06,2014
4
people found
this helpful
this helpful
We let the property In October 2013, all seemed well, just a few issues with some windows not opening.
Around early Jan 2014, we started having pools of water appear in the kitchen. We contacted the agency instantly and they informed us a roofer would come out ...
read full review
read full review
What agent could do to change your mind?
Do a better damn job in every section possible. Don't be rude, fix problems when they arise.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
