These people are utterly hopeless. All their email responses contain the words "sorry for the delayed response" and they never seem to deal with problems in an efficient manner. Manager goes on leave and I had to wait for her to get back to resolve my issue. Er, hello, don't you have cover?? They pretend they are on the case by sending out letters about the state of the gardens threatening to charge even more money if cigarette butts are not removed...etc. These people are awful to deal with and I would not recommend them to anyone.