“Absolutely incompetent at their jobs, only one member of staff ......”
1 Star Review
Jun 05,2014
By:
'Sarah'
Jun 05,2014
Branch: Bournemouth, 192 Seabourne Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: BH8
Branch: Bournemouth, 192 Seabourne Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: BH8
3
people found
this helpful
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks after, was still emailing me properties "I may be interested in" - clearly I was interested in the property we had just spent hundreds of pounds on. The same member of staff also telephoned me within the same day as I had phoned her thinking I was somebody else and tried to offer me different properties that they may have be interested in (again) before I told her I was someone else. Then, on the day of moving in, stapled to the back of our tenancy agreement was two emails (I assume should have been treated as confidential) from another client regarding a different property, to which we told the member of staff and she said "oh that wasn't me". Then after we moved in, problem after problem. Firstly, the intercom didn't work so we just had to 'buzz' anyone we let in, being "dangerous" as the agents put it. Six or seven times this was reported to them over the duration of six months (half of our tenancy agreement!!!), always being told it was marked as urgent and someone would call us immediately. Obviously never received the call. Months passed and I contacted the agents again to ask what was happening to which the blame was shifted to the block management who were apparently ignoring the agents phone calls and emails (highly unbelievable), so I contacted them myself and shockingly within 24 hours had emailed and called me, and within another 24 hours had sent someone out to fix it. We also had a problem with our boiler which was reported at least 4 times until something was finally done. One of the beds in the property was also broken and we had asked at least six times if we could dismantle it and replace with our own bed. This took months to resolve, the blame being put on the landlord's lack of communication. We are now in the process of a tenant swap, to which the incompetent 'Property Manager' Ben Hume is incapable of doing correctly as he has decided to add on an extra 3 months to the agreement and charge £65 for the work (changing a tenant's name). He is extremely sarcastic and seems to be very fond of himself, no idea why. He doesn't even understand how the law works yet enjoys quoting irrelevant, incorrect and outdated information. Avoid at all costs, totally unprofessional.
What agent could do to change your mind?
Close their office done and stop operating.
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