“The inital fees are very high - more so than ......”
1 Star Review
Jun 04,2014
By:
'Lizzy'
Jun 04,2014
Branch: York, 37 Micklegate
Services: Lettings (as a Tenant)
Rent PCM: £620
Would you recommend?: No
Postcode: YO19
Branch: York, 37 Micklegate
Lettings (as a Tenant)
Rent PCM: £620
Postcode: YO19
5
people found
this helpful
The inital fees are very high - more so than other letting agencies. The communication is poor, the staff are rude and seldom get back to you. I ring and there is no one manning the desks, it just rings. I email and they respond days later - even in an emergency!
Issues right from day one, - they really don't care at all. Took a whole year to rectify one issue that needed sorting in the house. I literally had to phone and email them for 10 months to follow up.
House is in poor condition, did not realise how much so until I moved in, but between them and the landlady they are dragging their heels to avoid paying out and putting stuff right. They say things will get sorted and it never happens!
I then received a renewal which had the cheek to charge me an extortionate renewal fee which I was not made aware of on signing my initial contract. Very sneaky and underhand. Apparently 'shared costs' with the landlady. For what? Pay your own fees! Its your property not mine; that is what I pay rent for!
Seriously I would not recommend them to anyone. My next home I won't even consider at a bridgefords property.
Letting agencies like this are the reason I am really desperate to get my foot on the housing ladder. They are a nightmare. I feel forced to move out of my home because of their poor service.
What agent could do to change your mind?
Answering the phone, responding to emails, dealing with issues in a timley manner, being polite, reducing there fees significantly because there is no way that what they charge amounts to what they actually do and it is super high compared to other agencies.
Had I have known I would have never viewed the property in the first place. They need to be more transparent and upfront about thier fees, but they are not.
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