Well, where do you start giving a review about this complete and utter shower?
Back in November 2009, a friend and I were looking for a flat in the Woking area and came into contact with Manners Residential who showed us round a flat which we eventually took. The process of signing up could not have gone more smoothly, with a guy named ***** responsible for the processing of our tenancy application. *****, for those of you who have not seen him, looks remarkably like the scientist who featured in the Tefal adverts during the 1980s although sadly, was far less charismatic. Nonetheless, he was pretend-polite in his manner as my friend and I parted with over £2000 of our money.
So, my friend and I moved into the flat, and all was going swimmingly until about a month in, when we had a problem with our boiler which resulted in us being left without hot water. It was at this point that the true face of Manners (a misnomer if ever there was one!) came to the fore.
Having noticed the boiler situation, my flatmate promptly called Manners to inform them of the situation and was met with what can only be described as downright obstinate. They flatly rejected any responsibility to remedy the situation and told us it was the responsibility of the landlord. Unfortunately for us, the landlord was also a complete and utter aXXXhole, who, upon being informed of the situation acted as though we had just told him we'd been sleeping with his wife. He did nothing but whinge about the expense of the repairs (repairs that he is obliged by legislation to carry out) while my flatmate and I were traipsing all across the County to take showers at friends and relatives houses.
Fortunately, my flatmate has a family member in the plumbing business and he was able to come out and solve the problem. Not at any time did Manners bother to check the situation or how we were dealing with it and would probably still not have asked how things were progressing to this day had we still been in the property.
As if this episode wasn't bad enough, a short while after, the boiler broke again, but this time it was a biggy! Again we had to mess about getting someone in to repair it, leaving us without water for several days. Again, Manners didn't give a hoot and left it to us to sort out. Thankfully the boiler was ruined and resulted in the landlord receiving a hefty repair bill. Unfortunately for us, the cheapskate refused to have it properly mended and opted for the cheaper ¢â‚¬Ëœbodge' option which resulted in the boiler operating 24 hours a day and costing my flatmate and I a king's ransom in electricity costs.
After this, my flatmate and I decided we no longer wanted to live in this property and asked Manners about the possibility of vacating early if they could find someone to take the flat. They made this impossible for us, yet still thought that by asking us nicely, we would be willing to welcome people into the flat within the last month of the tenancy so that they could let it out. This was absolutely not an option for us given the horrific level of customer service we'd received from them, and to the best of my knowledge, the flat remained untenanted for some time after our departure.
Upon leaving, we had the inevitable problem of obtaining our deposit back from them. They tried to pin all manner of pre-existing damage onto us, no doubt in the hope that we'd just accept what they said as the truth. Fortunately, we took our case to the Dispute Service and received the majority of our deposit back, which just goes to show what a bunch they actually are.
So in sum, don't be fooled by their slimy patter (especially Big Head's) if you do decide to use them. They specialize in doing all they can to get your money and then make life almost impossible if you ever need their assistance of dare to ask for your deposit back. My advice? Avoid like the plague and go with Deviliers, we have not had a minutes problem with them and their staff are helpful, friendly and act promptly whenever an issue with the property arises.
Admin note: Agent's name was removed