“During my tenancy, JW Wood has provided an appalling service. ......”
1 Star Review
Jun 03,2014
By:
'Chris'
Jun 03,2014
Branch: Durham, 7 Old Elvet
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DH1
Branch: Durham, 7 Old Elvet
Lettings (as a Tenant)
Postcode: DH1
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During my tenancy, JW Wood has provided an appalling service. They have breached the contract several times and sent workmen etc into the property without any prior notice or warning given, contrary to the requirement of 24 hours notice. And also despite the fact there have been no need for repairs. It has been extremely disruptive and quite alarming at times. When complaining of this directly to them, the complaint was not taken seriously and I was patronised by their agent in response. Furthermore I was told if i did not let in their workmen i would be personally billed, despite the lack of notice and the workman not having any form of identification or link to JW Wood. Since complaining no improvement has been made. It has been an extremely unprofessional service and frankly a nightmare. I don't recommend them at all.
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