“This is the 1st time trying to use Sam Alexander ......”
1 Star Review
Jun 03,2014
By:
'jay'
Jun 03,2014
Branch: London, 220 The Vale
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NW1
Branch: London, 220 The Vale
Lettings (Prospective customer)
Postcode: NW1
3
people found
this helpful
This is the 1st time trying to use Sam Alexander and it was a complete waste of time and energy.
After booking a viewing which included 2 other properties, I travelled into London from Kent which was a waste of money.
Waited outside the property for 15 mins before calling the office to be told by Ghassan that his colleague should have been there by now, give me 2 mins to find out where he is, I'll call you back.
Another 10 mins later, I had to call back again to be told the same thing.
Altogether waited 45 mins and after the getting nowhere after the 4th time of calling them, I left.
This agency was completely unprofessional and had no viable reason to not turn up to the viewing and also made no attempt to rectify it.
Before leaving London, I went into Black Katz estate agents who were friendly and helpful under short notice and showed us properties, making sure the trip to London wasn't a wasted journey (would definitely recommend them).
What agent could do to change your mind?
Turn up to the viewing, or at least if you know you're not going to make it, call your customer and let them know in good time.
Don't make people have to repeatedly call you back. If you say I'm going to get back to you in a couple of minutes, it should be a couple of minutes.
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes