97% sales valuation accuracy
97% sales fee satisfaction
May 29,2014
May 29,2014
1
people found
this helpful
this helpful
Initially given the impression by George that bungalows sell very quickly and therefore we would not be on the market too long even in a slow market. We were advised to leave the property empty so that potential buyers could see the space etc but this resulted in comments like rooms too small (even though two of the bedrooms had had double/twin beds in them with chests of drawers when it was occupied.) I think this was a mistake particularly as we had furniture in store and could have "dressed" the house. In the end we had to drop around £30000 from the initial asking price after over a year on the market to a sum stated by another estate agent over a year before. Helmores had in fact priced the property for probate then at a much higher figure than we even initially asked based on the figure they had sold the property to us 15 years ago and the rise in house prices. I do not feel that contact with us was always good and we had to contact Helmores to find things out ie when the sale fell through at Christmas 2013. On ringing up Helmores if the person dealing with the property was not around then others did not seem able to find the information we were seeking, in this age of computers there must be information on file I would have thought. However when the buyers that have now bought the property got involved Amy did have a lot of contact with us and was willing to find how things were proceeding. This is not meant to be a totally negative review but if you ask for comments these are given to help. I note however that the buyers of our property rated you excellent so perhaps it depends where you stand and for how long!! Further down you ask if we would use Helmores again, we just hope it will not be necessary as we do not plan to move but who knows?
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Apr 2021
reviewed by 'Jan Hole'
14th Feb 2021
reviewed by 'Melanie'
21st Dec 2020
reviewed by 'LJ'
21st Feb 2020
reviewed by 'Jessica'
13th Feb 2020
reviewed by 'Amy'
29th Nov 2019
reviewed by 'Mr'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £28,500 | £2,450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 0 | 86 | 2 | 334 | 2 | 296 | 1 | 6 | 0 |
Areas covered
- EX17
- Devon
- EX16
- EX18
- EX19
- EX20
- EX1
- EX2
- EX4
- EX5
- EX6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Apr 01,2021
Apr 01,2021
0
people found
this helpful
this helpful
Jonathan at Helmore's helped make a very stressful move bearable !
After 13 months from placing our property on the market with Helmore's and one sale falling through we are finally in our new house !
Jonathan kept me updated all the way through, he listened patiently to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2021
Feb 14,2021
0
people found
this helpful
this helpful
We have bought and sold many times over the years but have never dealt with such a friendly honest group of people.
From the start with the valuation and the amazing video taken of our property I knew we were in good hands.
Every member ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2020
Dec 21,2020
8
people found
this helpful
this helpful
I had the displeasure of renting via Helmores for 2 years; they were incompetent at best. I was left living in horrific conditions due to rising damp which they often failed to chase the landlord on repairs (even following reports demonstrating it was due to the ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22, 2020
View all comments
(2)
Covid 19 struck the UK in March 2020, the initial damp was reported in January 2019, and it took till October 2019 to carry out any inspection. A report was passed to Helmores shortly after this in early November 2019. Sadly, the landlords wife did pass also in March 2020. So both incidents you mentioned occurred 14 months after the damp was raised & 5 months after the report. Lets not pretend that these were factors which effected the work until I advised in June after my personal belongings we ...
Feb 21,2020
Feb 21,2020
0
people found
this helpful
this helpful
With buying my first home I really didn't know what to expect as I had never done it before. However with the help of both Sue and especially Jonathan my experience has been great, they explained everything so clearly and kept me informed promptly with ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
HUGE thanks to the team, especially Jonathan- Nothing was too much for him to do to make my house purchase as stress free as possible!!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2019
Nov 29,2019
0
people found
this helpful
this helpful
This was by far the most challenging and stressful house sale I have experienced in over 25yrs as a homeowner. James and Jonathan were excellent, experienced and professional, navigating me through, what were at times, exceptionally frustrating and difficult times, always offering sound advice and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2019
Oct 11,2019
0
people found
this helpful
this helpful
Great service all the way through from Ian, Jonathan, Becky and the rest of the team at Helmores. The sale took a long time but they kept me informed throughout the process and were proactive. Thanks everyone!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2019
Oct 04,2019
0
people found
this helpful
this helpful
Ours was a very challenging purchase for reasons beyond our control but Jonathan and James took all the flak as well as giving us flexibility to smooth the way! We appreciate their trust and their sensitive handling of the sale to us and we're delighted ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2019
Oct 03,2019
0
people found
this helpful
this helpful
We were on the market for over a year due to our first buyer's buyer's pulling out, but the team managed us through this frustrating time providing plentiful further viewings and feedback.
They were all very efficient, polite and helpful and made the whole process ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2019
Sep 12,2019
0
people found
this helpful
this helpful
Very informative and proactive, helped us out with buying our first home. I'd definitely recommend and I'm sure we'll use again one day....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2019
Sep 06,2019
0
people found
this helpful
this helpful
Hello Helemores ,
We'd like to say that working with Andy Bridgeman as a landlord has been a pleasure.
He's been efficient, helpful and professional. Furthermore he's given us continuity(attending all meetings with us) and been clear in his communication both written and verbal.
Sent ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2019
Aug 30,2019
0
people found
this helpful
this helpful
Without a doubt the best estate agents we have had the pleasure to deal with. They are incredibly professional, friendly, extremely helpful, approachable, diligent and experienced. Jonathan was ace! Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2019
Aug 19,2019
0
people found
this helpful
this helpful
Have recently sold a property through helmores and from the initial visit from Ian Blanchford onwards the service offered was first class, combining professionalism with friendly customer service. There were one or two issues to contend with through the process but these were attended to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2019
Jul 16,2019
0
people found
this helpful
this helpful
A Big Thank you to everyone at Helmores for helping so much with my recent house purchase , especially to JONATHON. Who really worked so so hard on my behalf he really must be the best negotiator out there!! He really does his best to make ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2019
Jul 15,2019
0
people found
this helpful
this helpful
Great customer service,- pleasure to communicate.
Professional and experienced team,- always giving honest and constructive advice.
Would not hesitate to work with them again....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2019
Jun 26,2019
0
people found
this helpful
this helpful
All members of the team which I had contact were excellent, especially Jonathan who used great diplomacy to complete the transaction....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2019
Jun 25,2019
0
people found
this helpful
this helpful
Fantastic service as always from Becky and Jonathan. Always friendly and extremely approachable. They dealt with any queries quickly and efficiently and made the process as smooth as possible.
We would always use Helmores for any house sale and have hit lucky this time being ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25, 2019
View all comments
(1)
All the staff at Helmores are welcoming, helpful and supportive. Providing a reassuringly level headed guiding hand at stressful moments that crop up in the sale process. ...
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
He was a very useful and friendly estate agent, a great help. I would use Helmores again. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2019
May 31,2019
0
people found
this helpful
this helpful
Becky has assisted with our recent house sale. She has kept us up to date at all times and explained every step of the process clearly.
Becky has been friendly and always contactable when needed.
I would highly recommend Becky and Helmores....
read full review
read full review
Comment on agent fees
We feel the fee paid is worth the level of service received.
Was this helpful?
Yes
Yes
May 23,2019
May 23,2019
0
people found
this helpful
this helpful
Our house move has not been the most straightforward but we have finally achieved our goal, with the able assistance of James to whom we are very grateful. James has done his utmost to ease the purchase through for us under some difficult circumstances and ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 22,2019
May 22,2019
0
people found
this helpful
this helpful
Many thanks to George and Loren for dealing with our sales, excellent pre-sale advise from George and Loren did a great job of handling our sale. Unlike a number of estate agents we've dealt with Helmores always gave us quality feedback from viewing and everyone ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2019
May 16,2019
0
people found
this helpful
this helpful
Helmores were fantastic!. Jonathan was especially helpful and as a buyer it seemed that he couldn't do enough to help us. Where we needed help to move things along he was always willing and able. He also made sure that we were kept informed of ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 16,2019
May 16,2019
0
people found
this helpful
this helpful
We have just bought after 15 years of being off the property ladder. I wasn't expecting as much contact from Helmores as there has been. They have kept me up to date and answered any questions I have thrown at them. Nothings been too big an ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
May 16,2019
May 16,2019
0
people found
this helpful
this helpful
I would definately recommend Helmores to anyone in the area thinking of buying or selling. Their communication is fantastic and they have made a very stressful re-location run so smoothly we can't thank them enough. Ian, Loren and Jonathan among everyone else that works there ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2019
May 10,2019
0
people found
this helpful
this helpful
We are actually buyers, but we really appreciated the help and support James and Loren gave us during a very difficult process.
Our initial enquiries were professionally dealt with by James, who has a great knowledge of the local property market. His answers allowed us ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
0
people found
this helpful
this helpful
We cannot thank Helmores enough. From Rob & Ian at the outset advising about sales and marketing (after Mike persuaded us to sell and not rent!); to James managing the viewings and very quickly finding us a buyer who offered the full asking price; swiftly followed ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
Very pleased with the marketing and the number of viewings and James's help in negotiating the sale price. Although we had two accepted offers withdrawn Helmores soon had things back on track and a new offer received. Loren did a good job in keeping the ...
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Apr 22,2019
Apr 22,2019
0
people found
this helpful
this helpful
We received calm and knowledgeable service. We were selling a very old cottage in a relatively remote village. Helmores was very obliging in arranging viewings and subsequent accesses. The marketing was impressive with drone photography....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2019
Apr 07,2019
0
people found
this helpful
this helpful
Helmores have just helped us sell our very old family home which was owned by our parents for over 50 years. As well as the emotional challenge of selling the cottage, it was also difficult given the fact that neither my brother and I live locally. ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 05,2019
Apr 05,2019
0
people found
this helpful
this helpful
Both Loren and Jo were a great help throughout my purchase, helping relsolve issues and always keeping me informed in a timely way. Very professional; I would definitely recommend. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Loren
(274)
James
(132)
Ian
(106)
Becky
(53)
George Clover
(36)
Rob
(26)
Jonathan
(17)
Beth
(15)
Jess
(5)
Jo
(5)
Claire
(3)
Sue
(2)
Lin
(0)
Lauren
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, speak to us. The staff and partners take all complaints seriously. Should it need to be escalated, our full complaints procedure will be made available on request.
Last updated at 10:18 AM 08/01/2016 by George Clover
Best Letting Agent in EX17 
Best Estate Agent in Crediton 
