They are terrible. I rented from them for almost three years and never once gave them an issue. I paid my rent on time every month and kept the flat in perfect condition. Upon moving out, they tried to tell me that there were finger marks in places like on the door and loads of stupid things like that. A bulb was also blown but it is a ridiculous size/fitting that not even B&Q have seen anything similar. They have no urgency in processing the deposit either as if we are all rich and can just wait.