Appalling. Have discovered they didn't bother with a check out/in between tenants (previous tenants have moved back to Australia!) so we have to put right and pay all costs for considerable damage. Wouldn't make payments on time; failed to get Gas Safety Check done, never able to contact them, didn't inform us of damp, a whole catalogue of disasters which we unwittingly paid them for each month!! . Have switched to another Letting Agent. Whatever you do....Avoid!