“Awful. Made a special journey from south London to do ......”
1 Star Review
May 21,2014
By:
'Quy'
May 21,2014
Branch: Hemel Hempstead, 8-10 Temple Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP21
Branch: Hemel Hempstead, 8-10 Temple Street
Sales (Prospective customer)
Postcode: HP21
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Awful. Made a special journey from south London to do a viewing on my day off and Williams Estate Agency didn't have the courtesy to call me to tell me the house had been sold. Apparently, this sort of behaviour is perfectly acceptable because they warned me the house would sell quickly. They didn't apologise. In fact, they were belligerent. I did put my complaint in writing to them about their appalling customer service. And they did not respond. I recommend avoiding this estate agency. It'll save you a lot of frustration and bother.
What agent could do to change your mind?
An apology would've been nice. A courtesy phone call advising the house had been sold would've gone a long way.
Responding to customer complaints instead of ignoring them would be helpful.
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