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May 15,2014
May 15,2014
1
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My family were very happy to move into the three bedroom house for rent and everything seemed to move very smoothly. We were actually delighted of the customer service provided by this letting agency. However, things began to turn sour towards the end of our tenancy. The agent responsible for our tenancy contract has 'accidentally', charged an extra month worth of rent on my mother's account without explicit permission and then taking every opportunity to avoid our complaints and requests for our money back, finally being able to meet the estate agent after multiple visits to the agency. Alas, towards the checkout day, we had to clean the house from top to bottom, even renting a carpet cleaner to shampoo the carpet. We did our best to clean everything to the point where it is actually a lot better than when we moved in! So the first thing, the agent, 'Raj', did was to say that everything was so dirty. WHAT!!! Even going to the point, to saying that the property is in need of cleaning by a professional cleaning company. (There was no way for us to clean since we had to move into another city immediately in the afternoon). Moreover, he still had not paid us back the extra months rent he charged us at this point.
If this is the standard precedure, then why is it that the property was in such a deplorable mess when we moved in including the mouldy stains scattered all round in the sinks and showers? This was just another way to scrounge up money that he has to pay back to us. Bear in mind, we come from a middle class family and don't really care much for small charges for a service or from a contract fairly stated and written in the terms and conditions. But such blatant actions from the agent is deplorable, first not addressing and avoiding a customer's complaint, taking money from their account without explicit permission which is the same as stealing in my book. Even more, directly insulting their client even though he clearly realises how much work they have put into cleaning the house. In sum, I would recommend anyone to rent a property from the upper parliament street branch in Nottingham as to avoid such a tedious process. Good luck to anyone who does.
If this is the standard precedure, then why is it that the property was in such a deplorable mess when we moved in including the mouldy stains scattered all round in the sinks and showers? This was just another way to scrounge up money that he has to pay back to us. Bear in mind, we come from a middle class family and don't really care much for small charges for a service or from a contract fairly stated and written in the terms and conditions. But such blatant actions from the agent is deplorable, first not addressing and avoiding a customer's complaint, taking money from their account without explicit permission which is the same as stealing in my book. Even more, directly insulting their client even though he clearly realises how much work they have put into cleaning the house. In sum, I would recommend anyone to rent a property from the upper parliament street branch in Nottingham as to avoid such a tedious process. Good luck to anyone who does.
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Latest Reviews
5th Sep 2017
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13th May 2015
reviewed by 'kevin'
15th May 2014
reviewed by 'Peter'
Opening Hours
Address
Reeds Rains
36 Upper Parliament Street
Nottingham
Nottinghamshire
NG1 2AG
0115 959 6355
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £600 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- NG1
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- NG2
- NG12
- NG3
- NG4
- NG5
- NG6
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Services offered
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May 03,2019
May 03,2019
1
people found
this helpful
this helpful
Extremely disappointed by the fake charges and overcharges by Raj in this Nottingham branch. We have been overpaying and just noticed now but Raj has been more than happy to accept all the overpayment and STILL make up charges claiming we have to pay! Faults ...
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Comment on agent fees
Bad.
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May 16, 2019
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Dear anonymous
firstly thank you for leaving a review on all agents we take this platform very seriously and strive upon our levels of service and knowledge within the estate agency market.
Obviously I am concerned by the comments you have made and the fake charges that you refer too. all of our charges are clearly set out on the advertising portals that we are upload too and displayed in branch furthermore sent along with application forms for rentals.
Furthermore I'm concerned that ...
Sep 05,2017
Sep 05,2017
2
people found
this helpful
this helpful
It took the agency 6 months to give us our bedroom room keys, and my bedroom window did not open the whole time I was living there, despite complaining over 20 times. Many hidden costs with this agency which they have no right to ask you to ...
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Comment on agent fees
Extremely expensive fees considering how terrible the service is.
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Sep 04, 2018
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Thank you for taking the time to leave over of you however if possible please can I take some additional information from you as this is not in Keeping with standard practice nor is it the way we run our business it should not have taken this long for you to receive a key please can you let us know in which method you have been contacting the branch did you use the online portal or email the branch directly ...
Apr 18,2016
Apr 18,2016
0
people found
this helpful
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Steve was friendly, knowledgeable, hard working and always available for advice. He was extremely flexible with the timing of meetings which made dealing with him very easy.
The time Steve saved us in finding the small number of mortgages available to us was significant and ...
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Comment on agent fees
The fees were very fair, we felt as if we got good value for money
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May 13,2015
May 13,2015
0
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excellent service ,very professional and friendly . spoke to a few agents but reeds rains came across as if they wanted to help and take away any pressures of finding tenants...
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Sep 04, 2018
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Thank you for leaving your response on the all agents website we appreciate your feedback and we always strive to carry out the best possible service for our clients ...
May 15,2014
May 15,2014
1
people found
this helpful
this helpful
My family were very happy to move into the three bedroom house for rent and everything seemed to move very smoothly. We were actually delighted of the customer service provided by this letting agency. However, things began to turn sour towards the end of our ...
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Jun 10, 2014
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Dear Roxanne
Thank you for your recent e-mail and indeed your review posted on the Internet on all agents.co.uk the website.
There are indeed a few matters that need addressing, firstly the over charge of rent by 1 month, this was immediately actioned and returned to your account within 3 working days of the money being received by Reed Rains this is standard practice when using bacs transfers so this matter has been resolved and indeed we apologise for the non termination of the direct d ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:27 PM 16/05/2019 by Raj Sharma
Thank you for your recent e-mail and indeed your review posted on the Internet on all agents.co.uk the website.
There are indeed a few matters that need addressing, firstly the over charge of rent by 1 month, this was immediately actioned and returned to your account within 3 working days of the money being received by Reed Rains this is standard practice when using bacs transfers so this matter has been resolved and indeed we apologise for the non termination of the direct debit mandate.
The second matter relates to the condition of the property upon check out. The oven was absolutely filthy as you agreed and the kitchen window was smashed, the garden was indeed full of rubbish that you acknowledged, the garden was overgrown, the upstairs back bedroom had paint on the floors, all in all a fair amount of remedial work was required to get the property in a saleable or lettable condition.
We are members of the tenancy deposit scheme and legally disperse of deposit money in the correct manner, to date expenditure of the property has been £100.43 to Lee glass and glazing in Nottingham telephone number 9602828 for the smashed rear double glazed patterned glass. secondly a bill from carpet clean of £85 pounds to remove paint and wash carpets their telephone number for verification purposes is 01623 4626 96. Third invoice is to sylvia's house clearance telephone number 07799137281 this was to clear garden empty the greenhouse and dust bins and cut down grass this equated to £200 and a full Luton van load was removed. The final invoice is to a company called Active Cleaning for a full property clean again their telephone number is 07983 506 530 they carried out a full clean up the kitchen bathroom and all house internally this cost £70.
The total expenditure by Reeds Rains at the property has been £455.43, your ex-landlord further supplied with an invoice regarding taps that were damaged and toilet flush and toilet seat this was for £110 from heath field plumbing heating and gas telephone number 07411245551 so as you can see the total expenditure at the property is now £565.43, this has been deducted from your deposit of £600 leaving a amount to be returned to yourself £34.57, if you could kindly provide your bank details for this transfer to be sent.
I do hope i have addressed all matters raised by your e-mail and complaint and should you wish to take the matter further we have an active complaints procedure and i can send you out details of that procedure, if there is anything else i have missed please do not hesitate to get in touch regards
Regards
Raj Sharma
Director
Reeds Rains Estate Agents