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75% lettings fee satisfaction
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May 15,2014
May 15,2014
2
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Probably one of the worst companies we've had to deal with in our years of renting. Complete lack of organisation is an understatement and everything was a hassle! When we were shown around the flat the agent had no information to hand - what furniture was/wasn't included, for example. Once we put our deposit down, I had to chase for everything - No information was given to us with regards to when the deposit was due, when we were signing the agreement, etc. Then they changed our moving in date and back tracked on the car parking space that had been arranged. KFH flat refused to get involved with helping us find an alternative, so we ended up renting one separately with another agent with less than a week to go, which was stressful given the lack of guest or street parking at the building we were renting. We were promised the flat would be professionally cleaned, but the day before we moved in Nicole called us to say that it had only been cleaned to an "Ok domestic standard" by the previous tenants. She said we could request a professional clean from the landlord but it would have to be after we moved in and that the landlord would have to approve it first. Then why promise a professional clean in the first place?
We dealt with one Property Manager Lenka who was great but she then left, and was replaced by someone with an awful attitude who really couldn't care less. It took over three months to get the cooker hood and balcony doors fixed after constant chasing. She then left and was replaced again, so you never got to speak to the same person and everything seemed liked chaos at their head office.
We then gave notice in writing to terminate and sent via Recorded delivery, which I called to check they had received - they had. They proceeded to re market the property, several viewings were arranged and then cancelled or postponed which was a bit of a pain. One week before we were due to move out I called to find out when the check out inventory was being done to be told that they had no record of us giving notice and they had no idea what I was talking about, despite them having found new tenants! It seemed that the Crouch End branch didn't communicate with Head Office and vice versa. We also had to chase for return of our deposit, although at least we got the full amount back with no quibbles.
We then received the check out inventory in the post to our new address, but addressed to the new tenants of the flat we had left. We called to point out the error, but this was not corrected as we proceeded to receive letters chasing rent for the new tenants, at our new address! Again, something else that took a few phone calls too many to sort out.
It seems that any London agent these days could do a great job at finding tenants because of the high demand for places to live, but there is such a lack of care for tenants even when they pay on time in full, look after the place and leave it spotless at the end, like we did! And it seems the new tenants don't pay on time, so the landlord will lose out there. KFH Head office clearly have high turnover of staff and can't cope with the workload, and I can't see that it's any better at branch level, although we did deal with Stephanie on occasion who was probably the only person who ever helped us with anything! All in all KFH are probably fine if you're a landlord who doesn't care about holding onto good tenants, or if you're a tenant who doesn't care about keeping the place in order or paying your rent on time, but if you're anything else I'd avoid.
We dealt with one Property Manager Lenka who was great but she then left, and was replaced by someone with an awful attitude who really couldn't care less. It took over three months to get the cooker hood and balcony doors fixed after constant chasing. She then left and was replaced again, so you never got to speak to the same person and everything seemed liked chaos at their head office.
We then gave notice in writing to terminate and sent via Recorded delivery, which I called to check they had received - they had. They proceeded to re market the property, several viewings were arranged and then cancelled or postponed which was a bit of a pain. One week before we were due to move out I called to find out when the check out inventory was being done to be told that they had no record of us giving notice and they had no idea what I was talking about, despite them having found new tenants! It seemed that the Crouch End branch didn't communicate with Head Office and vice versa. We also had to chase for return of our deposit, although at least we got the full amount back with no quibbles.
We then received the check out inventory in the post to our new address, but addressed to the new tenants of the flat we had left. We called to point out the error, but this was not corrected as we proceeded to receive letters chasing rent for the new tenants, at our new address! Again, something else that took a few phone calls too many to sort out.
It seems that any London agent these days could do a great job at finding tenants because of the high demand for places to live, but there is such a lack of care for tenants even when they pay on time in full, look after the place and leave it spotless at the end, like we did! And it seems the new tenants don't pay on time, so the landlord will lose out there. KFH Head office clearly have high turnover of staff and can't cope with the workload, and I can't see that it's any better at branch level, although we did deal with Stephanie on occasion who was probably the only person who ever helped us with anything! All in all KFH are probably fine if you're a landlord who doesn't care about holding onto good tenants, or if you're a tenant who doesn't care about keeping the place in order or paying your rent on time, but if you're anything else I'd avoid.
What agent could do to change your mind?
Be proactive, don't make promises you can't keep, have respect for tenants instead of only caring about the landlords interests. You'll find they are two sides of the same coin. And get organised!Attached Filesnbsp;
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Latest Reviews
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Opening Hours
Address
Kinleigh Folkard & Hayward
24 Broadway Parade
Crouchend,London
Greater London
N8 9DE
020 3199 8025
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £1,100,000 | £1,100,000 |
| Lettings | 0% | 75% | £1,018 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 5 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Dec 27,2023
Dec 27,2023
0
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The Crouch End branch of Kinleigh Folkhard and Hayward have recently handled a probate sale for us and we have been delighted with their service. Throughout the entire process we found Barrington and his team (David, Harry and Finn), to be sensitive to our individual ...
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Jul 04,2018
Jul 04,2018
2
people found
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Avoid any dealing with this agency. They are incompetent, unresponsive and simply lie. They ripped out the flooring without letting us know and we've been living with cement floors for 6 months! they are simply awful - I would rather poke my eyes out than ever ...
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May 17,2017
May 17,2017
0
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We needed a quick sale and all the agents we dealt with at KFH Crouch End were excellent - friendly, great communication, it was a real team effort and not only did they get us a good price but they got the job done asap! ...
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Nov 16,2015
Nov 16,2015
0
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She has been really kind and helpful with us, finding the right place for the right amount and she made us feel full of care and attentions...
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Nov 13,2015
Nov 13,2015
0
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My experience with Kinleigh & Folkard Hayword has been excellent.
We first went to the branch based next to Hyde Park and when we saw the advertisement for the property we then rent in Crouchend, the consultant contact directly his collegue and gave her all our ...
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Nov 12,2015
Nov 12,2015
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Casey was very helpful throughout the whole process. She was friendly and helpful and did a good job of communicating where we were in the process and smoothing out any hiccups that came along....
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May 15,2014
May 15,2014
2
people found
this helpful
this helpful
Probably one of the worst companies we've had to deal with in our years of renting. Complete lack of organisation is an understatement and everything was a hassle! When we were shown around the flat the agent had no information to hand - what furniture ...
read full review
read full review
What agent could do to change your mind?
Be proactive, don't make promises you can't keep, have respect for tenants instead of only caring about the landlords interests. You'll find they are two sides of the same coin. And get organised!Attached Filesnbsp;
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Oct 15,2013
Oct 15,2013
0
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I was with other agents and it took months and they turned up empty handed, KFH found a tenant for me very quickly, Stephanie dealt with the whole process efficiently and were very polite and courteous....
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Aug 16,2013
Aug 16,2013
0
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Stephanie was fantastic in helping me secure a new property on the run up to Christmas when I needed to make sure both me and my dog weren't homeless over Christmas....not an easy task with a dog! She has a fantastic way about her ...
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Jan 30,2013
Jan 30,2013
0
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I had such a nightmare experience with my previous letting agents - Keatons - so it was such a breath of fresh air to deal with Stephanie at KFH.
She was always very friendly and not at all pushy when we viewed the property. If ...
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Dec 13,2012
Dec 13,2012
0
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I have to say that my first experience of KFH was not a good one, this was due to a useless member of their team!
I am happy to say that I stuck with them & subsequently dealt with Damien, who was refreshingly polite & helpful. He's ...
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