Bournemouth, BH9
4.8/5, 24 reviews
96% recommended
80% lettings valuation accuracy
89% lettings fee satisfaction
Northwood - Visit Our Website

“Impeccable customer service, with no hassles. Would recommend them to ......”

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Mar 25,2011
Minithumbup
By: 'Pam'
Mar 25,2011
0 people found
this helpful
Impeccable customer service, with no hassles. Would recommend them to anyone looking to rent out their property. Took great care of my property. Could not rate them higher.
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Opening Hours
Address

Northwood
538-542 Wimborne Road
Bournemouth
Dorset
BH9 2EX
01202 520302

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 89% £575 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 16 1 1 0 0 0 0 0
Areas covered
  • Christchurch
  • Winton
  • Southbourne
  • Wimborne
  • Mudeford
  • Charminster
  • Boscombe
  • New Milton
  • Poole
  • Ringwood
  • Parkstone
  • Bournemouth
  • Boardstone
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties
Images & Videos

“Renting studio flat...”

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Jan 31,2019
Minithumbup
By: 'Anon'
Jan 31,2019
0 people found
this helpful
Northwood agents completed my request quickly. They are very informing and happy to help with any queries. I would recommend them to other tenants. I give praise to agents Kelly and James for helping out when arriving at the flat....
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Comment on agent fees
Bad, would prefer lower agent fees
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“Took my property on a tenant find basis, Claire kept ......”

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Nov 16,2018
Minithumbup
By: 'Susan'
Nov 16,2018
0 people found
this helpful
Took my property on a tenant find basis, Claire kept me well informed with regular feedback on the viewings they had Extremely professional company....
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Comment on agent fees
Good
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“Highly recommended...”

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Aug 09,2018
Minithumbup
By: 'Andy'
Aug 09,2018
0 people found
this helpful
As a first time landlord, I've been given all the support I needed by Northwood in Bournemouth. They have made the experience very easy and pleasant, something I have really appreciated. Thanks to Stasi for being so responsive to queries, always pleasant and cheerful....
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Comment on agent fees
Reasonable
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“Fantastic agents...”

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Apr 26,2018
Minithumbdown
By: 'Emma kettley'
Apr 26,2018
0 people found
this helpful
I have been with Northwood for quite some time now and honestly between Rachel, Nina and Stasi they have been absolutely amazing, Stasi o'connor herself has gone above and beyond her duty to help me, she is so polite and welcoming I couldn't ask for ...
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Comment on agent fees
Good
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“It was great pleasure working with Anastasia. She is always ......”

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Dec 15,2017
Minithumbup
By: 'Folu'
Dec 15,2017
0 people found
this helpful
It was great pleasure working with Anastasia. She is always willing and prompt to resolve issues raised, very professional in the way issues are managed and she is quite understanding. I wish other agents will be like her and learn from her numerous good ways....
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Comment on agent fees
Reasonable
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“100% service from Stasi since I joined Northwood. Has always seen ......”

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Jun 10,2017
Minithumbup
By: 'Maria'
Jun 10,2017
0 people found
this helpful
100% service from Stasi since I joined Northwood. Has always seen to my property,A good asset to the company, Nina Giles is very competent person,and very helpful too ....
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“Very professional company, I started renting with them November last ......”

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May 16,2017
Minithumbup
By: 'Christheclimber'
May 16,2017
0 people found
this helpful
Very professional company, I started renting with them November last year, and they are always so helpful and friendly, Kevin showed me round the property, he wasn't pushy and allowed me to spend time getting a feel for the place, Nina and staci are fantastic, ...
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Comment on agent fees
Very reasonable
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“I have used Northwood for the last 3 years to let ......”

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May 12,2017
Minithumbup
By: 'Ben'
May 12,2017
0 people found
this helpful
I have used Northwood for the last 3 years to let out my property in Winton. They provide a superb management programme and really do look after the property in a first class manor. They are very quick to respond to any issues that arise and ...
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Comment on agent fees
About normal
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“My wife and I had not rented a property for ......”

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Apr 10,2017
Minithumbup
By: 'Rob Page'
Apr 10,2017
0 people found
this helpful
My wife and I had not rented a property for many years but when we needed to do so Nina, Kevin and the team were ready to advise. They were always friendly and cheerful, steering us through the legal process with a smile. Need to ...
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Comment on agent fees
Appropriate to the property
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“Having rented a property from Northwood for just over two ......”

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Feb 24,2017
Minithumbup
By: 'IanG'
Feb 24,2017
0 people found
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Having rented a property from Northwood for just over two years, I have had excellent service from all the staff I have had the pleasure of dealing with, especially Nina and Stasi - thank you both....
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Comment on agent fees
The agent's fees were very reasonable.
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“Nina has been our main contact for the last ~year ......”

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Oct 31,2016
Minithumbup
By: 'Nina Giles - Recognition'
Oct 31,2016
0 people found
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Nina has been our main contact for the last ~year supporting our requirements as tenants. This is only the third time I have felt compelled to write a positive review regarding a service I have received such is the customer care Nina exhibits. Northwood need ...
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Comment on agent fees
n/a
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“All the staff at Northwoods are very good and extremely ......”

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Apr 28,2016
Minithumbup
By: 'Tasha'
Apr 28,2016
0 people found
this helpful
All the staff at Northwoods are very good and extremely helpful. Whilst renting with them, I had a few issues with my property and they were very quick to sort things out and kept me informed throughout. Would thoroughly recommend Northwood when renting a property. ...
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Comment on agent fees
Very reasonable
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“I rented from northwood bournemouth for a few years. Rachel, ......”

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Aug 26,2015
Minithumbup
By: 'Mr Bailey'
Aug 26,2015
0 people found
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I rented from northwood bournemouth for a few years. Rachel, Stacey and Dan were brilliant. Issues were dealt with quickly and they always were friendly. They were helpful at end of tenancy and deposit returned with ease. Will use again if I needed too....
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“What a great team Stasi Rachel and Dan who made ......”

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Jul 13,2015
Minithumbup
By: 'melvin white'
Jul 13,2015
2 people found
this helpful
What a great team Stasi Rachel and Dan who made my move go smooth with all there knowledge and help I couldn't as for a better team to help me all the way to find a property I was looking for I would have no ...
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Comment on agent fees
Normal fees for estate agent
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“Stasi has always provided me with excellent service at all ......”

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Dec 15,2014
Minithumbup
By: 'Christine'
Dec 15,2014
0 people found
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Stasi has always provided me with excellent service at all times in my dealings with Northwood. Together with the rest of the team in the branch they give a friendly and professional approach to everyone. They strike the balance between looking after tenants and landlords. ...
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“The agents at Northwood Bournemouth, have always, been friendly ,and ......”

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Sep 26,2014
Minithumbup
By: 'Louise Eaton'
Sep 26,2014
0 people found
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The agents at Northwood Bournemouth, have always, been friendly ,and helpful. They explain everything clearly, and the inventory is done really thoroughly. They answered any questions that I had when moving in, and have assisted me with any teething problems. If anything has come up ...
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“I am glad that I have just signed up with ......”

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Dec 22,2011
Minithumbup
By: 'mahjonggg'
Dec 22,2011
0 people found
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I am glad that I have just signed up with them to rent my current property in Boscombe. The staff is very helpful and I do hope they are going to solve my current problem in a manner of time (which is not a very ...
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“Impeccable customer service, with no hassles. Would recommend them to ......”

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Mar 25,2011
Minithumbup
By: 'Pam'
Mar 25,2011
0 people found
this helpful
Impeccable customer service, with no hassles. Would recommend them to anyone looking to rent out their property. Took great care of my property. Could not rate them higher....
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“Brilliant customer service. Treated with respect and problems dealt with ......”

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May 27,2010
Minithumbup
By: 'Tom and Hettie'
May 27,2010
0 people found
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Brilliant customer service. Treated with respect and problems dealt with efficiently. Staci O' Connor especially was outstanding!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:15 PM 05/07/2018 by allAgents

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Northwood

Branch - Bournemouth, BH9