I find the staff at Dexters Richmond office extremely unprofessional, irritating and incompetent. They harass me with calls to show the flat, which I always agreed so long as they have keys to let themselves in because both my husband and I work. They haven't got keys and instead of asking the landlord for keys, they harass me instead on a daily basis. They ask me (6 months pregnant woman) to drop off keys at their office so they can have a spare set cut. I work just like the rest of the world and don't have time. They then ask me if I could stay home to let them in for viewings. Are you friggin kidding me?? They also harass me to a point where they ask what exactly am I doing on weekends so to plan my weekend or day around their schedules. In view of how disruptive they have been, I reluctantly took time off work to drop off keys. They were not at all apologetic or grateful but whatever, they've cut keys and I was on my way. Only 1/2 hour later, they call me again saying one of the CHUBB key doesn't work and could I come back for the 2nd time to cut keys. My blood was boiling at this point. When I said no. They asked if I could leave the CHUBB unlocked for them to access the flat. I was shocked - given they are Estate agents, asking me, a tenant, to leave the property without fully securing the flat. I find this highly unprofessional. I did it anyway, so they would just finally leave me alone. One day later, they are calling me again saying their agent just finished a viewing and tried to play with the CHUBB lock, to see if it works again, and she's managed to turn the key to lock the CHUBB whilst the door was still open! AND not able to turn the key back to properly lock the door! They asked me to come home right away to sort it out for them! There was nothing I could do because I was stuck at work. They hung up with me and 20 minutes later called back and said the key magically worked and the flat is now fully secure. YEH! People who work at Dexters learned how to use a key!!!
They just freak out and all they do is harass the tenant with complete disregard how disruptive they are. On average, I receive 6 calls from them on a daily basis. If they can't even learn how to use a key to unlock the door, I don't know what good they are really. They may as well ask me to show the flat for them because they can't even get their act together with arranging keys with landlord...using keys to unlock the door...all they know is to harass the tenant when they have a problem. Completely and utterly incompetent bunch at the Richmond office. I feel sorry for the landlord for paying them anything for their lack of service. I would NEVER deal with Dexters Richmond office!