To be honest one star is too much. Disgraceful, unprofessional service - would definitely NOT recommend. Their employees made appointments but didn't turn up, and when chased up said that the appointment had never been booked in the first place - despite the fact that we were at the address they had given us! They then phoned up later, said that they had in fact been there (!) that the appointment was 15 minutes earlier than that arranged but that we hadn't turned up! Apparently they had phoned us (although no received or missed calls!!). It also took no account of the fact that we were at the address 10 minutes early and there was no sign of any agent. House we were interested in is still for let, and owner is completely unaware that they could have had a tenant, if not for agent who is a complete waste of space.
Had the misfortune to have had an earlier viewing with the same agent - again she was 15 minutes late, and then proceeded to have a double viewing with other prospective tenants, despite not giving any warning of this... and standing mutely in the hall whilst both couples viewed the house whilst at the same time being discomforted by the other couple being there. Will be recommending my clients to go elsewhere if they actually want to let their property.