I have recently rented a property through Duck & Hedges. So far my experience has been as follows:
1) With regards to the acceptance and move-in, I became a little worried about the lack of updates from the agency, with no firm move-in date given until very close to the actual date. Once sorted though, went smoothly.
2) The administration team on move-in was very thorough with a good explanation of costs and dates for payments provided.
3) With regards to maintenance issues, we alerted Duck & Hedges of an issue with an apparent leak in the kitchen 48 hours ago, but are yet to hear a response.....