Absolutely and without doubt the worst experience not just of estate agents but of any company I have I have dealt with. They rarely answer e-mails, phone calls. I had a tenant who was not paying and in the end I had to call the bailiffs in. At no point were they helpful or understanding of the situation. A meeting was arranged and the franchise owner did not turn up. All my complaints have gone unanswered the only comment I get is that I should refer the matter to the ombudsman. Great. Thanks for nothing Reeds Raine.